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Business Profile

Oil Changes

Valvoline Express Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in and had an oil change and air filter changed in my grandpas 2012 Camaro RS with only ***** miles on it and with Valvoline elephant, car wash, and lube in ************, **********. I remember seeing the guy that put the air filter box back together jamming it around and having a hard time and saying how he wants to leave early, I didnt think much of it. I drove home, swept up the garage and decided to check the level of the oil and noticed the clip was broken on the airbox so I called them and they said to bring it in. They went over the videos even showing me pictures and saying it was off a couple centimeters mustve been broken . I seen nothing wrong with the images about how I showed up. The guy that took it apart, said he didnt break it. And I told him the guy that put it back together, broke it. Anyways, the lady supervisor said they were going to do nothing for me. So I said karma ***** She said dont threaten me. And I said Im not threatening you. Its the way of the world and how they know $300 isnt worth a lawyer and I left. I called the ********* dealership said it would be $322.04 just for the part so you gotta include some labor with that.

    Business Response

    Date: 06/19/2025

    The claim in question states it is for a location in maple valley **********. we are independently owned and located in ******** ****** please redirect claim to the correct business.

Valvoline Express Care is NOT a BBB Accredited Business.

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