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Business Profile

Auto Body Repair and Painting

Bills Body & Paint Shop Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hit a deer the night of May 25, 2023 and the following day I took my car to ****'s ***************************** Shop for repairs. I started the process with my insurance company and left my car with the shop. Now, a month later, I'm being told by the shop that they will not work on my car until insurance pays them the price the shop set for repairs. This occurred after insurance told me the shop had accepted and deposited the check in the amount of $4,622.42.

    Business Response

    Date: 06/27/2023

    We are sorry that the customer has to go through this but it's not our fault as we are scheduling cars 3 months out . We did not schedule this car for repairs it was towed in without appointment. We tried to work with the insurance company to pay are shop rates unfortunately the insurance company won't respond back to our calls. We are sending the check back to the insurance company and the customer can pick their car and take it to another shop for repairs.

     

    Customer Answer

    Date: 06/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************************

Bills Body & Paint Shop Inc. is NOT a BBB Accredited Business.

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