We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motel

Whistlin' Jack Lodge, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motel.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a room from them for Christmas Eve, but the smell was overwhelming and caused my partner to have an asthma attack. When I wen to the lodge to let them know I was shut down for getting my money back. The guy stated what there policy was and asked what was wrong. I told him my partner wont stay in there and he told me to call back Monday to speak to the manager. I did just that and was told the Manager would call me later this week to talk about it. Finally Thursday late afternoon I got a call from the very guy who told me to call back Monday and talk to the manager. He said I never told him anything about the room smelling and insisted that he tested the air for mold and there was no problem. I confronted him about lying to me then and there and I asked to speak to his Boss. He then put me through to a Gal named ****** she went over the policy I let her know I was aware of the policy but was hoping since my family has been going there for years. She firmly stated that her buisness changed hands in 2020 and she mad no attempt to even apologize for the fowl smelling room. It was the weirdest place I have ever had an exchange and her and the gentlemen both tried to blame me it because I didn't thee guy about the order in the first place. But imagine it was Christmas Eve and I was balling with disappointment when I told him we would not be staying.

Whistlin' Jack Lodge, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.