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Business Profile

Bedding

Holy Lamb Organics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As per Holy Lamb Organics return policy, I am entitled to a refund for return shipping of $31.29 from **** on September 28 2022. . They refused to honor their own policy and ignored my polite email asking for the return shipping refund. I was refunded $189.00 on october 5th, 2022 with no refund for return shipping, eventhough it clearly states in their policy that they honor return shipping. Especially for wrong items. The item sent to me was **** and not what I ordered. It was half as thin as advertized on their website and caused me severe neck pain. Attached are pictures of the wrong/thin pillow, the receipt for return shipping and there policy that states they will provide return shipping.

    Business Response

    Date: 10/26/2022

    While I am sorry to hear that this pillow caused this customer discomfort, our return policy states that products must be returned in "new unused original condition." In this situation, the product had been used or "tested" by the customer's statement before it was returned. We made an exception to our returns policy and issued a refund for the product itself. I am issuing a refund by check for the $31.29 in further exception to our stated policy to close out this complaint. 

    Customer Answer

    Date: 11/01/2022

     
    Complaint: 18247435

    I am rejecting this response because:
    The merchant's response is inconsistant with their own policy pertaining to my purchase which meets every single requirement of their policy.  Therefore, I am entitled to my money refunded for the purchase as well as the return shipping and there were no exceptions made.  This is a matter of policy and meeting requirements of policy, and has nothing to do with the companies personal exceptions or opinions.  Again their policy is attchatched to this complaint with *********; pictures of wrong unused brand new condition product with no stains and no hair and no bad smell from me like they tried to say in previous emails.  This flawless brand new condition of the product was documented at the *********** before during and after boxing and the box was tome stamped for validation.  Then, the perfect condition product was given to the post office in the time stamped box to be shipped out to the merchant in undenyable perfect condition.  The product was returned within the time frame of the policy.
    Sincerely,

    ***********************

Holy Lamb Organics is NOT a BBB Accredited Business.

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