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Business Profile

Fire Protection Contractor

Red Hawk Fire Protection, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire Protection Contractor.

Complaints

This profile includes complaints for Red Hawk Fire Protection, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Red Hawk Fire Protection, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/26/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested an estimate to replace the defective fire sprinkler heads throughout our home. Red Hawk Fire Protection, LLC provided an initial estimate for the job on 5/28/2021 for $1293.68. I was asked for 50% down and the rest upon completion of the job. I paid $646.84. After completion of the job, I was given another invoice that I believed was for the remaining balance that also included an agreed upon additional amount due to the job taking more time and effort than what was originally anticipated. I agreed that the additional amount was acceptable.The job was completed, and we got the final invoice 7/26/2021, and we were satisfied that we now had a functional fire sprinkler system. Then on 10/14/2022 we received email from ******************************* at Red Hawk indicating that we owed the second amount on the original invoice. It was my understanding that the final invoice included the remaining balance, along with agreed upon extra amount (approx $400) for extra time involved in completing the job. That balance of $1098.80 was paid in full on 7/27/2021. The original person in 2021 who was working these invoices is no longer either at the company, or in a different position. Due to the fact that the second invoice amount was very close to the original estimate, I found it odd that it didn't include the second portion of the original invoice. I don't want to pay what they are asking after a year and a half since the job was completed as I believe the request is suspect. Please advise.Sincerely, ************************** ****************** ************.

    Red Hawk Fire Protection, LLC is NOT a BBB Accredited Business.

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