Business Profile

Computer Software Developers

Microsoft

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,350 total complaints in the last 3 years.
2,118 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/18/2025
Type:Billing Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hey there, I hope you're doing fine.I'm experiencing issues with my microsoft account named ************************* It's been complianced locked since like some months now. I also attach you a screenshot of it showing the message (Account_Compliancedlocked.png)I also did that ACSR form already, with my email *************************** and it verified me as the account owner and it has sent me a password reset link, but the account is still complianced locked. I attached you a screenshot too (Screenshot_2.png)So is it possible for you to help me with this issue? I really need this account unlocked for my work. Thank you a lot.
Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Xbox Elite Wireless Controller Series 2 Core (Red) directly from Microsoft on January 5, 2024, for $100.05 (Order #**********). After just over 17 months of normal, careful use, the controller developed a serious hardware defect the left analog stick randomly inputs upward on its own, making gameplay impossible.This controller has never been dropped or damaged and is in pristine condition. It is also registered to my Microsoft account under serial number ******************* defect is widely known among Elite Series 2 controllers and has been reported across Microsofts own support forums for years. I contacted Microsoft Support, and the issue was escalated to their hardware team (Case #**********), but I was told they would not offer a replacement or repair because the controller is out of warranty.This is unacceptable. Under the Uniform Commercial Code (UCC *****), Microsoft is still responsible under the Implied Warranty of Merchantability, which requires a product to function for a reasonable period of time. A $100+ controller marketed as Elite should not fail after 17 months. Microsofts refusal to address a well-documented hardware defect violates consumer protection law.I am requesting a free replacement or no-cost repair of my Elite Series 2 Core ************* Microsoft email is ********************************* but I would like to be contacted at the email address *************************
Business Response
Date: 06/25/2025
Dear ***** ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate Hind had been working with you on this issue. Upon checking, I was able to confirm this case was closed as our agent confirmed the controller is out of warranty. The warranty expires since Jan 5, 2025. Due that we are unable to take any action.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/25/2025

Complaint: 23488691

I am rejecting this response because: I do not accept Microsofts response, and their refusal to take responsibility for a defective product is both unacceptable and unlawful.

This complaint is not about warranty coverage. This is a case of consumer protection law, specifically the Implied Warranty of Merchantability (UCC *****). My Xbox Elite Series 2 controller developed full stick drift after only 18 months of normal use. There is no physical damagethis was a hardware failure.

At this point, I am no longer interested in a replacement. After enduring Microsofts refusal to comply with the law and wasting my time, I will be purchasing a new controller from a different merchantone that respects consumer rights.

I am requesting a
full refund to the original payment method

Microsofts internal warranty policies do not override state and federal law. Their response fails to acknowledge:

The legal duty to provide a product that functions under normal use for a reasonable period of time

The widespread, well-documented failure rate of this specific product
My right to take further action

If this refund is not processed, I will be filing complaints with:
The ************************
The Missouri Attorney General
And I am actively monitoring this situation for class action potential

This is Microsofts final chance to resolve this professionally before I escalate to formal regulatory enforcement. I am requesting a full refund. The controller has failed under lawful definitions of product merchantability, and I no longer trust Microsoft hardware.

Sincerely,

***** ******
Business Response
Date: 07/03/2025
Dear ***** ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate Hind had been working with you on this issue. Upon checking, I was able to confirm this case was closed as our agent confirmed the controller is out of warranty. The warranty expires since Jan 5, 2025. Due that we are unable to take any action.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My ******************** of Microsoft) account was hacked. Ive since updated the password, account location and other changed details, but my profile is now restricted. *** submitted multiple support tickets and emails with no response. The BBB is also unable to locate them.This is significantly affecting my professional visibility and needs urgent ****************: *********************** Profile: ******************************************* Regards ***** ****
Business Response
Date: 07/03/2025
Dear ***** ****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7080459973.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:06/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Well here we go again Microsoft! I currently own an Xbox-S console. As It was a replacement unit that was replaced back in March of 2025. However when I tried to use the 2020 Flight Simulator program that I purchased in January of 2025 I received an error message " You must go-offline or attempt to connect to the internet" This caused me to contact Microsoft's call center. I called them three times. The second associate indicated that the software was corrupted. Then I made an on-line chat with ****** *. I tried reasoning with him and explaining to him the root cause. He then directed me to write to website: https;//****************************************************************************. I provided a detailed compliant regarding the issue. My request if to receive a new downloaded version of the 2024 flight simulator program. "Here is the response I received yesterday" They never read my e-mail or addressed the compliant:Support (Microsoft Flight Simulator)Jun 18, 2025, 03:42 GMT+2 Hi ******, Thank you for contacting Microsoft Flight Simulator Support today. We are sorry to hear that you're facing issues with MSFS2020. We understand how this can be inconvenient and how it can affect your gaming experience, so rest assured that we will look into it to find a resolution. Regarding your request for a free trial or a free copy of Microsoft Flight Simulator, we understand that the cost can be a significant investment. Unfortunately, Microsoft Flight Simulator does not typically offer a free trial version. They never read my e-mail. They did not rectify the issue as this software is corrupted. At this point I am considering to file numerous complaints with other ********************* in order to obtain a new downloaded version of 2024 flight ************** login:freedpizza89293 ****** ********.
Business Response
Date: 06/30/2025
Dear ****** ********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/30/2025

Complaint: 23484366

I am rejecting this response because:
all Microsoft XBOX has to do is reinstall the Flight Simulator program that was requested 4 weeks ago. This is an open and shut case.
call me please you know my number.

Sincerely,

****** ********
Business Response
Date: 07/02/2025
Dear ****** ********,
Thank you for reaching out to us. We would like to inform you that your case has been assigned to a dedicated Xbox Support representative, who will be contacting you soon via email or phone. Please monitor your inbox and phone for further communication.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/02/2025

Complaint: *****************************************************************************************************************************************************

I am rejecting this response because:
They have to be specific, when, what date, when. I also want to know the date as to when they will be calling me?

Sincerely,

****** ********
Business Response
Date: 07/10/2025
Dear ****** ********,
After reviewing your case, we have determined that this issue appears to be related to the game itself. We recommend that you visit ******************************************** to contact the games developer and support team directly for further assistance. While we are unable to provide an exact date and time for when they will reach out to you, once you are contacted, you will have the opportunity to schedule a call with their support agent at your convenience.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/10/2025

Complaint: 23484366

I am rejecting this response because:
I purchased this game from Microsoft not the developer. I say again Microsoft needs to take responsibility for selling me a defective game. I do not agree with your response. Either you send me a refund for the purchase of the game, or take measures to rectify this long and dragged out complaint. Please reopen this case. This is not a closed issue, and the customer decides when it is closed. Please do not send me a link or divert this issue to a third party.
I will await your phone call so that someone within Microsoft can download the new version into my XBOX. I am escalating this complaint to the ***************************** and the *************************
BBB, please document this complaint and forward this to the **************** at Microsoft. I am getting no where with this escalation team.
Respectfully Submitted,
Sincerely,

****** ********
Business Response
Date: 07/16/2025
Dear ****** ********,
We sincerely apologize for any inconvenience you have experienced with our support process thus far. As a gesture of our commitment to customer satisfaction, we have carefully reviewed your case and, after thorough consideration, have decided to make an exception in your situation.Accordingly, we will be issuing a full refund in the amount of $83.79 for your purchase of Microsoft Flight Simulator. This refund will be processed to your original payment method, and you should see the funds reflected in your account within 5-10 business days. If you have any further questions or require additional assistance, please do not hesitate to contact us. Thank you for giving us the opportunity to resolve this matter.
Sincerely

Microsoft Corporation
Customer Answer
Date: 07/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ongoing problem...Microsoft corporation is unable to help me. There is no contact information for support. I have been suckered into paying for additional accounts for Office, Family 365 and Microsoft Defender. None of which I can access. I want Microsoft to condense my purchases onto one account that I will be able to access. Every time I try to sign in, it loops me back into Microsoft Office purchase page. Microsoft Office, Family 365 and Defender is what I paid for and unable to use. They have me under four account users, two of which are inactive email addresses. ********************** **************************** ******************** and ************. Attached is a screenshot of the one time access codes they sent me. None of which got me into my account. Kept looping me back to purchase page.
Business Response
Date: 06/26/2025
Dear William Magee,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

Please visit https://account.live.com/acsr?cs=1 to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided. This is the only way to regain access to your account and cancel the subscription.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft perpetually invades my private property virtually. I do not contract Microsoft to assume control of my computer at anytime they want to stop me from working or using my private property. Yet, they assume control of my computer with pop **** updates, and gigabytes of bloatware I want NOTHING to do with. Whenever Microsoft invades my private property it costs me time and money. I do not contract with Microsoft and I have no agreement with Microsoft. I wish for Microsoft to leave me alone permanently. I am working on a Linux machine to rid myself of Microsoft's monopoly that they abuse on the American people.
Business Response
Date: 06/25/2025
Dear Brandon Zoromskis,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your concern. We have reported your issue, and you can also submit it yourself using the link below. You may include additional information if you wish.

Link: https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

Sincerely,

Microsoft Corporation
Initial Complaint
Date:06/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My controller was lost by USP and Microsoft said they would send me a free one but they lied and never sent it and they where looking into the lost one but 3 days and no contact form them
Business Response
Date: 06/26/2025
Dear Michael Peadick Iii,

Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your concern. After reviewing your complaint and recent service request 7077795803, we note that our Tier 3 advocate, Anirudh, is assisting you with this matter. Please continue to work with our agent, as they are helping you with updates on your replacement order. If you have additional questions, please email [email protected] with Service Request #7077795803, and Anirudh will respond to you.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23482837, and find that this resolution is satisfactory to me.

Sincerely,

Michael Peadick Iii
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has no customer support to recover accounts outside of ai assisted forms that result in a loop of repeating steps. The phone line tells you to use the ai interface on the website that puts you back into a loop of repeating steps. I have no access to the content Ive paid for and no way to contact support to file my claim.
Business Response
Date: 07/03/2025
Dear ****** ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7080458853.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has responded with a generic, dismissive message that completely ignores the substance of my issue. They directed me to a support website and stated there are no service outages, which is completely irrelevant.Let me be clear:I purchased Rock Band digital content and DLC through the Xbox Store.The franchise has been abandoned by its developer (Harmonix, now owned by **********).All required instruments are discontinued and no longer available at a fair or reasonable price, rendering the content I purchased unusable.Microsoft continues to host and profit from this legacy content, despite knowing that it requires discontinued hardware and cannot be used by most customers.I am not asking for support with a technical issue or service outage. I am asking for consumer protection for paid digital goods that are now functionally useless through no fault of the customer.On top of that, ********************* customer support has been completely unhelpful. I have been unable to speak with a real human being about this issue only routed through automated responses and unhelpful AI-generated messages. There is no clear escalation path, no accountability, and no way to resolve this through normal channels.I am requesting either:A full or partial refund An Xbox account credit Or a formal resolution acknowledging this issue and the loss of value tied to unsupported third-party hardware If this is not resolved appropriately, I will escalate the matter to the *** and my state attorney general, as this represents a broader issue of accountability for digital content sold through a platform that fails to protect or compensate its customers when that content becomes inaccessible.
Business Response
Date: 07/02/2025
Dear Raj Shankar,
Thank
you for contacting Microsoft Corporation via the Better Business Bureau
regarding your grievance. We have contacted a senior member of our Accounts and
Billing Team to investigate this matter and work with you directly toward a
resolution. Your new case number is 7080346787.
We
will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23481891, and find that this resolution is satisfactory to me.

Sincerely,

Raj Shankar
Initial Complaint
Date:06/17/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm having trouble with contacting a Microsoft representative. I lost access to my Microsoft account that I've had for over a decade and it's very important to me that I get it back, I would like to be able to speak with a Microsoft representative to resolve the issue please. They can get back to me with the given email and phone number. Thank you for your time
Business Response
Date: 07/03/2025
Dear Christopher
Schliewe,
Thank
you for contacting Microsoft Corporation via the Better Business Bureau
regarding your grievance. We have contacted a new senior member of our Accounts
and Billing Team to investigate this matter and work with you directly toward a
resolution. Your new case number is 7080458494.
We
will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23481645, and find that this resolution is satisfactory to me.

Sincerely,

Christopher Schliewe

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Microsoft is NOT a BBB Accredited Business.