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Business Profile

Eyelash Extensions

The Lash Lounge Redmond LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased lash extensions which was originally set up under membership that was on pause for about 4 to 5 months then went and got said lashes. They overcharged me by a mistake made by the front office after that was supposedly corrected. I was still charged for $250 for lashes that were supposed to be 189 under this said membership, however, when the lashes were done, and I realized the charges, the next day, I was contacted back by the manager and had a conversation with her they refunded partially and then charged me again for the correctamount. Then, after that, I had a conversation with the manager, let her know that my lashes already halfway falling off of the corner of one of my eyes. And some off the other (which I know some loss is normal but not half) She didnt acknowledge it, nor did she say that I should get a partial refund or anything like that so I ended up leaving a ****** review Which intern the owner contacted me and asked me to remove the ****** review which since I have and I requested for him to give me a refund he told me that if I get a refund after sending him pictures of my lashes, which, after the fact, I did not feel comfortable doing Based on the circumstances that I was not acknowledged for any part of any of my experience or frustration or anything after purchasing any business from this establishment, I didnt feel this would help me in any way. he also told me that the person that did my lashes would not get paid which is concerning as to the fact of how they may or may not even get paid. even though I did tip I wanted to ensure that the tip stayed in place, but I dont understand why someone wouldnt get paid for Work that she did. I just want a refund or partial refund I think is fair for all of this mess .

    Business Response

    Date: 08/25/2024

    At The Lash Lounge we strive for a great guest experience every time we have a client in the salon.  We do recognize that there was a mistake with a charge to **** that was immediately corrected. We apologized for any inconvenience it caused, but did correct the issue. 

    If there is an issue with lash retention we have a specific process in place to assess the issue and try to resolve it.  We ask questions about lash maintenance and makeup removal in case the client is using a product that may cause lashes to fall off.  We also ask for pictures of the lash line so that we can fix the work if necessary or provide a proper solution.  We asked **** for the pictures and never received them. Providing pictures would have helped us see that how much of a lash retention issue there was so that we could find the correct answer to the problem.

The Lash Lounge Redmond LLC is NOT a BBB Accredited Business.

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