Business Profile

Airlines

Alaska Airlines

Headquarters

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Complaints

This profile includes complaints for Alaska Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

619 total complaints in the last 3 years.
202 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Alaska Airline is the worst airline when it comes to cancellations. Recently we had one instance where we had to postpone our planned trip (booked with Alaska Airlines) for a family of five, because my son was diagnosed with Covid, four days prior to our departure. When we called Alaska to help with cancellation, they told us that they do not entertain cancellations and that we should fly with the individual that was diagnosed with Covid. This happened in July 2024.In August of 2024, we booked another trip with Alaska to travel to *******. But three days before our schedule travel, another child met with an accident and we requested Alaska to cancel his and his mom's tickets, as he needed to be taken care at home. Once again Alaska has refused to accommodate us. They refused to even postpone those tickets. They told us that we will have to cancel those two tickets at a financial loss and with no help of rescheduling a future trip. Our family advice to all. PLEASE DO NOT FLY WITH THIS AIRLINE. They nickel and dime you for everything anyways. And then you add their complete irresponsible responses to their customers' travails should not be tolerated.I will also be filing a complaint with ********************************* about this airline.Regards ********
Business Response
Date: 08/15/2024

August 15, 2024

Dear ********,

Thank you for your email to the Better Business Bureau regarding the issues you have had when trying to change or cancel your flights.

To suit the travel needs of a diverse customer base, ******************** offers a wide variety of fares, from value-oriented, advance-purchase fares that come with certain restrictions, to our full flex fares, which carry little or no restrictions. The number of tickets sold at each fare level is carefully managed by the airline to ensure the fine balance between competitive fares that offer a good customer value and providing for a margin of profit. To allow for a reasonable margin of profit on each flight, an airline will generally have certain guidelines and restrictions for tickets available at each fare level, such as an advance booking requirement, minimum or maximum stay, or season-, date-, time-, or flight-specific availability. In most cases, the lower a fare is, the more restrictive the associated guidelines may be. The tickets you purchased were our most restricted fares - a Saver fare. Although I am sure our agents would not advise that you have your child fly with *****, they did advise you of the correct policies regarding your tickets.

********, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.

Sincerely,

***********************
Customer Care Specialist

Reference#: ********
Initial Complaint
Date:08/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sister got hurt on the job and we need a lawyer injury caused her to get surgery
Business Response
Date: 08/20/2024

August 20, 2024

Dear *******************,

Thank you for your email to the Better Business Bureau regarding your sister's injury. By taking the time to contact us, you have given me the opportunity to assist you with your concerns today.

I was sorry to hear your sister was hurt. Unfortunately, we do not provide recommendations for attorneys. I am unclear as to exactly what happened with your sister and where.

As always, thank you for flying with us. We look forward to your reply.

Sincerely,

***********************
Customer Care Specialist

Reference#: ********
Initial Complaint
Date:08/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a refundable ticket for Alaska airline in July 2023 for a flight in Dec 2023. I canceled the flight in ******* 2023 and never received a refund. I only recently realized I received a certificate credit and when I tried to use it. The credits were expired! This is unacceptable! I paid extra money for a refundable ticket, and now I all my money is gone! Please assist. I would like my money back in total, but I will settle for flight credits. Alaska airlines was not transparent about the type of refund I would receive and were not transparent about my certificate expiring.
Business Response
Date: 08/07/2024

August 7, 2024

Dear *******,

Thank you for your email to the Better Business Bureau regarding your unused ticket for travel in December of 2023. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.
In reviewing your ticket information, the ticket was a non-refundable ticket, not refundable. Therefore when you canceled it on our website, you were issued Residual Value Certificates on December 12, 2023 which had the expiration date on them also. They were sent to the following email address: ******************.
I did see, however, that you called into our *********************** and an agent made a major exception to provide you with a Discount Code for the value of your expired Residual Value Certificates.
It is important to note that prior to purchasing your ticket, you were advised it was non-refundable and had to check the boxes stating you agreed to the Terms and Conditions of the ticket. In addition, when you canceled your ticket on our website, you were also advised that you would be receiving residual value certificates.

*******, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.

Sincerely,

***********************
Customer Care Specialist

Reference#: ********
Customer Answer
Date: 08/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did talk to Alaska customer ********************** and they supported me. Although I think it is not best practice to offer a credit that expires.

Sincerely,

*************************
Initial Complaint
Date:08/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nature of complaint: Price gouging - I purchased a roundtrip travel ticket from Alaska Airlines on 04/20/2024, flying from SEA to ATL on 6/22 and from ATL to SEA on 6/29. On 6/22, I missed boarding for my flight from SEA to ATL. I called Alaska Airlines customer ********************** to have my flight changed to the next available flight on the same day. The plane for the original ticket purchase took off while completing the flight change transaction, thus I was charged the full price of the one-way ticket from SEA to ATL instead of a change fee. Additionally, when I completed the transaction at 6:44 am PDT, Alaska Airlines advertised that there were only first class tickets available for the next available flight (flight 334, taking off at 10:46 am PDT from SEA to ATL). The first class ticket was advertised at $1936.20. The price I paid for my original roundtrip travel purchase ($946.20) was applied to my ticket and I was charged an additional fee of $990. At 8:55am PDT (11:55am EDT), the website advertised that seats in all other cabins on the flight were available for purchase, and the price of first class ticket was slashed by more than 50% and now advertised at $729. At approximately 10:00 am PDT, prior to boarding, I approached the information desk at the gate for my flight and asked for a refund. I was told that I would need to call customer **********************. As the flight was getting ready to board, I waited to call customer ********************** after my flight. The information desk did not state to call before takeoff. When I called customer **********************, I was told that nothing could be done since the flight had already taken place. I reached out to customer ********************** again to have the issue escalated. I was provided a $100 discount code to apply to another flight and asked to send screenshots. I sent screenshots and was told Alaska airlines would do nothing more to resolve the issue. (The email communication I sent states times are standard, not daylight. I misstated as a force of habit).
Business Response
Date: 08/05/2024
August 5, 2024

Dear Victoria,

Thank you for your reply to the Better Business Bureau regarding your recent communication with our ************************ and your flight from ******* to ******* on 6/22. We want to assure you we have reviewed your concerns again to ensure you have been treated fairly.

I have thoroughly reviewed the situation and all of your documentation and have determined that our agent handled this appropriately. Unfortunately, we cannot offer you any additional compensation or a refund of the difference in fare you paid.

Once again, I would like to express my sincere regret that you had a negative experience with Alaska. Because we recognize and emphasize the importance of customer **********************, we will always err on the side of our customer and will take any and all necessary steps to handle each person appropriately. That said, I do feel that we have handled this matter appropriately. While I would prefer to reach an agreement with you in this situation, I must consider this case closed. My sincere hope is that you will join us on a future flight so that we may demonstrate the level of service that we are known for and that you deserve.

Sincerely,

***********************
Customer Care Specialist

Reference#: 10105881
Initial Complaint
Date:08/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had booked a flight for August 1st departing @ 10:30 PM Arriving at ********* at 1 AM at 2nd of August. When I arrived at ****** They mistakenly told me my flight was is on August 6 . And charged me an additional $360. To make the flight on time. Confirmation number cgnoeo. I explained to the supervisor on the phone that Something is wrong with the program I simply was ignored.
Customer Answer
Date: 08/02/2024
Also and including what Alaska airlines has done is also changed my return trip from arriving in ******* from at 7:25 AM . And changed it to a 11 PM arrival. Make it very inconvenient because I have work. Confirmation cgnoeo . I think what they have done and are doing is not right and not fair.
Business Response
Date: 08/05/2024

August 5, 2024

Dear ******,

Thank you for your email to the Better Business Bureau regarding your recent flight to Anchorage. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.

In reviewing your reservation, it was booked via our website and the date you had selected was August 6th, so our agent was correct in charging you the difference in fare. However, I did see that you contacted our ************************ and spoke with one of our agents who offered you a $300 Discount Code and you accepted it.

******, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.

Sincerely,

***********************
Customer Care Specialist

Reference#: ********
Initial Complaint
Date:08/01/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 28, 2024 I purchased an Alaska Access pass from Alaska Airlines. It was offered as a $5/month pass that gave users 1 free Wi-Fi passcode to use per month, as well as early access to sale emails. It required a 12 month commitment, which I understood. However, since joining, I have tried to use the free Wi-Fi pass on several flights and had it not work. It's only worked once for me. I have yet to receive an early access sale email. Net, after 5 months with this program I have been able to use the benefit exactly once. I called to cancel and complain directly to them that the program was not working for me and to ask for the monthly fee to be cancelled but they refused, saying that I signed up for a year. I did not sign up to pay for something that doesn't work. It's false advertising and I would like a resolution.
Business Response
Date: 08/12/2024

August 12, 2024

Dear ********,

Thank you for your email to the Better Business Bureau regarding the Alaska Access Pass. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.

I am so sorry that you have not received the service you expected. Please email the following for assistance: *********************** They will be able to assist you with your concerns.

********, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.

Sincerely,

***********************
Customer Care Specialist

Reference#: ********
Customer Answer
Date: 08/13/2024

Complaint: 22076632

I am rejecting this response because it doesn't solve my issue, as I was unable to use the services that were promised (accessing free WiFi onboard). Everyone I have talked to at Alaska Airlines has not offered a remedy to my issue. I would like to have my contract cancelled.

Sincerely,

*************************
Business Response
Date: 08/16/2024

August 16, 2024

Dear ********,

Thank you for your reply to our recent communication. We want to assure you we have reviewed your concerns again to ensure you have been treated fairly.

As stated in my previous email:

I am so sorry that you have not received the service you expected. Please email the following for assistance: *********************** They will be able to assist you with your concerns.

Sincerely,

***********************
Customer Care Specialist

Reference#: ********
Initial Complaint
Date:07/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently purchased two plane tickets (for myself and husband) from *** to ***, then found out I had an urgent medical appointment that I needed to attend, therefore I needed to change my return flight to a day later. I attempted to speak to the Alaska Airline *** over the phone to see what can be done and make the appropriate changes. This *** was extremely rude and dismissive, and refused to be flexible with any changes to be made. Basically telling me to deal with it by rebooking on my own and to pay more for this change. I have higher expectations for this airline and hold them to the utmost professionalism. Unfortunately this was not the case in this scenario. I am requesting a partial airline refund/credit to make up for this and for the flight change I direly need to make as soon as possible or allow me to make this change without consequences through the airline.
Business Response
Date: 07/31/2024

July 31, 2024

Dear *****,

Thank you for your email to the Better Business Bureau regarding the change you needed to make on your ticket from ****SFO. By taking the time to contact us, you have given me the opportunity to assist you with your concerns today.

So that I may locate all of the details necessary to complete my research, I would like to kindly request that you provide me with your confirmation code and/or ticket number and date of travel.

As always, thank you for flying with us. We look forward to your reply.

Sincerely,

***********************
Customer Care Specialist

Reference#: ********
Customer Answer
Date: 08/05/2024

Complaint: 22062441

I am rejecting this response because: I've already paid for another return ticket which is refundable. If something can be done with our current Alaska air return trip so we return one day later or compensation for the inconvenience that will be appreciated. The confirmation is - YRPGAH

Sincerely,

*************************
Business Response
Date: 08/17/2024

August 17, 2024

Dear *****,

Thank you for your reply to our recent communication. We want to assure you we have reviewed your concerns again to ensure you have been treated fairly.

We're sorry you feel our compensation is inadequate. Unfortunately, for your situation, we cannot offer additional compensation.

Once again, I would like to express my sincere regret that you had a negative experience with Alaska. Because we recognize and emphasize the importance of customer **********************, we will always err on the side of our customer and will take any and all necessary steps to handle each person appropriately. That said, I do feel that we have handled this matter appropriately. While I would prefer to reach an agreement with you in this situation, I must consider this case closed. My sincere hope is that you will join us on a future flight so that we may demonstrate the level of service that we are known for and that you deserve.

Sincerely,

***********************
Customer Care Specialist

Reference#: ********
Customer Answer
Date: 08/17/2024

Complaint: 22062441

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:07/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 5/10/2024 connecting flight ( Alaska ******* Flight # AS717. Departure: 8:47 pm. Arrival: 10:22 pm ) from ********* (***) to ************* (SFO) was delayed over 2 hours. When the plane touched down in ***, my EVA ******* flight ( Flight # BR17. Departure: 5/11/2024 at 00:50 am ) already left the gate, I missed my flight. Alaska ******* arranged a next day flight for me on United ********************** flight # UA949 that departs at 1:10pm on 5/11/2024. One of the customer ********************** agents advised me over the phone to pay for the lodging first and get a reimbursement after my vacation, I spent a night at the DoubleTree by ****** at ************************************************. ( Tel: ************** ) for $158.51. When I returned from my vacation and called Alaska Airlines, the ******* rejected my claim, the ******* said it is not their fault, It's the FAA's fault that caused the delay. I am filling this complain against Alaska Airlines for the extra cost incurred on my trip due to the fault of Alaska Airlines. Here is the breakdown of my claim: $40.88 for a ride (Lyft) from SFO to Double Tree Hilton, $158.51 for a night at the ******************. $262.00 for the extra legroom seat on United **********************. I paid extra for more legroom on the Eva ********************** flight that I missed because I have long legs. Total claim againt Alaska *******: $461.39. Thank you for your assistance.
Business Response
Date: 07/23/2024

July 23, 2024

Dear ****,

Thank you for your email to the Better Business Bureau regarding your flight from ********* to ************* on 5/10/2024. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.

I am very sorry that your flight was delayed which caused you to miss your connecting flight on ***************** reviewing your concerns, I did see that you had contacted our ************************ and they had advised you correctly that we do not reimburse expenses incurred for a delay/cancellation that was not in our control. Our records indicate that your flight was delayed due to Air Traffic Control as the President was in the area.

****, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.

Sincerely,

***********************
Customer Care Specialist

Reference#: ********
Customer Answer
Date: 07/23/2024

Complaint: 22020557

I am rejecting this response because:
( 1 ) Alaska Airlines failed to bring me to the connecting point on time that caused me to miss my international flight. My travel plan was interrupted which resulted my financial loss from extra travel expenses.

( 2 ) Alaska Airline failed to deliver its promise that I can get my reimbursement after my trip.

( 3 ) Alaska Airline denied its responsibility and blamed the situation was beyond its control.

( 4 ) Alaska Airlines failed to deliver its service and doesn't care of its customer, the response on the last paragraph of the letter is just a copy and paste SOP ( standard operation procedure ) response. ****, it is my hope that your future flights with us reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you abroad another Alaska flight soon
I had a very bad experience on my last flight with Alaska Airlines, I have a very bad experience with the current SOP response from Alaska Airline. I do not believe my future flight with Alaska Airline will be a pleasant one.

( 5 ) I demand my money back.

Sincerely,

*****************
Initial Complaint
Date:07/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went on the Alaska Airlines App and purchased a first class ticket from ****** to ********. Alaska assigned me an American Airlines flight for the first leg (they're doing on the app). I am now being told that because the first part of the leg of the trip is through American Airlines, I must pay for my luggage. They advertise first class gets their first two bags for free. This is a marking tactic to make customers actually pay more for a ticket with hidden fees they do not disclose up front. Getting first class, my first two bags were not free and I had to pay the American Airlines fee of almost $100 more on top of the first class ticket fees. I called Alaska Airlines and they stated that there was nothing they could do... it is just what they do. This is not right and I do feel that my money should be given to me in credit or cash back from Alaska for false advertising.
Business Response
Date: 07/23/2024

July 23, 2024

Dear ******,

Thank you for your email to the Better Business Bureau regarding your recent flight from ****** to ********. By taking the time to contact us, you have given me the opportunity to assist you with your concerns today.

So that I may locate all of the details necessary to complete my research, I would like to kindly request that you provide me with your flight information and or confirmation code.

As always, thank you for flying with us. We look forward to your reply.

Sincerely,

***********************
Customer Care Specialist

Reference#: ********
Initial Complaint
Date:07/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, 7/17/2024, I missed an international flight due to lack of staff at the ticketing counter. Because it was an international flight, I could not check in online and needed to present my passport to a ticketing agent. Despite being early, no staff were present and I was informed by a baggage handler for Alaska Airlines that someone was scheduled to work the counter from 12:30-1:55. No staff were present during that time. Due to missing this flight, I have wasted PTO from work and have had to add a day of travel time. In addition to all of that, they charged me 35k miles for the rebooking.
Business Response
Date: 07/18/2024

July 18, 2024

Dear ****,

Thank you for your email to the Better Business Bureau regarding your recent flight from ******* to *******. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.

Because our customers count on us for an orderly and on-time departure, we have instituted a check-in procedure that requires our customers to be checked in at a minimum of forty minutes prior to the scheduled departure time and available for boarding at the departure gate at a minimum of thirty minutes prior to the scheduled departure time. At ten minutes prior to departure, the flight should be fully boarded and is closed in order to help ensure an on-time departure. There may be stricter airport-specific check-in procedures that vary from airport-to-airport; therefore, we always recommend reviewing our Traveling with us on alaskaair.com prior to your flight for the most up-to-date information. Allowing customers to check-in late may delay the flight, as it affects many behind-the-scenes fuel, baggage, and weight-and-balance calculations being performed by our pilots and dispatch personnel. Therefore, in fairness to all our customers, we must respectfully decline late check-in attempts.

I verified with our Medford station that the counter was staffed up until 40 minutes prior to departure, therefore you must have shown up afterwards that. She also reviewed the video of the counter and confirmed it. Unfortunately, we are not able to compensate or reimburse you for any expenses incurred.

I sincerely apologize that this procedure inconvenienced you on your recent trip and hope your future air travels go smoother. ****, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.

Sincerely,

***********************
Customer Care Specialist

Reference#: ********
Customer Answer
Date: 07/18/2024

Complaint: 22005249

I am rejecting this response because: Thank you for your response. It isnt about the miles though. Its about the policy/check in procedure itself. The primary issue here is not having the desk staffed throughout the entirety of the flight window. I live in an area that is serviced by a small regional airport. Today, when I checked in for my flight it took 3 minutes to get my boarding pass. Had someone been at the desk yesterday, I still would have made the flight.
Additionally, you wont let people check in for an international flight online - even in a scenario where the first leg of my flight is domestic. Alaska Airlines is neither a regulatory body nor an enforcement agency. TSA is. Why does an Alaska Airline staff member need to check my passport when TSA will do that -especially for a domestic leg of the flight?

Sincerely,

*******************

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Alaska Airlines is NOT a BBB Accredited Business.