Business Profile

Department Stores

Nordstrom, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nordstrom, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,595 total complaints in the last 3 years.
408 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/21/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Nordstrom for failing to refund me for a stolen package which was ordered on 11/13/2024. The refund was promised on November 15, 2024 (attached email from Nordstrom), but the credit was never posted to my account. Despite multiple follow-ups via email, chat, and phone, no action has been taken. Nordstrom continues to blame my credit card company, but my card provider confirmed no credit has been issued.I filed a dispute with my credit card company, which was denied due to Nordstroms failure to process the refund. Their lack of accountability and miscommunication has caused significant frustration.
Business Response
Date: 02/04/2025
Nazita, thank you for contacting us and bringing your concerns to our attention. Upon reviewing your order, I am pleased to inform you that the refund for this order was processed on 11.15.24. If you have not yet seen the refund in your account, we recommend contacting your bank for further assistance.
Customer Answer
Date: 02/07/2025

Complaint: 22837297

I am rejecting this response. As explained in my complaint, I never received the refund and my bank has not been able to help either. They asked me to contact you directly. I am going to dispute this charge with my bank.

Sincerely,

****** ******
Business Response
Date: 02/13/2025
Nazita, thank you for reaching out and sharing your concerns regarding your refund. We have reviewed your order and can confirm that the refund in the amount of $72.19 was issued on November 15th to the **** card ending in 6409. We recommend that you continue to work with your bank for further assistance with the next steps.
Customer Answer
Date: 02/13/2025

Complaint: 22837297

I need a confirmation number, a screenshot or some sort of document showing this refund. Citi doesn't have the refund.

Sincerely,

****** ******
Business Response
Date: 02/19/2025
Nazita, thank you for reaching out and sharing your concerns regarding your refund. We have reviewed your order and can confirm that the refund in the amount of $72.19 was issued on November 15th to the **** card ending in 6409. I have included the requested screenshots for your review.Should you have further questions we encourage you to connect with your bank for next steps.
Customer Answer
Date: 02/20/2025

Complaint: 22837297

I am rejecting this response because my credit company doesn't have the funds. Please see their letter attached specifying that Nordstrom hasn't sent the funds. You are responsible to work with your accounting to have them contact **** and refund my money ASAP.

Sincerely,

****** ******
Business Response
Date: 03/03/2025
Nazita, thank you for your continued efforts in addressing your concerns. I sincerely apologize for the difficulties you are experiencing with your bank regarding the refund issued by Nordstrom. Attached is a screenshot of the settled transaction for your reference. We have utilized all available resources to assist with this matter. Should you have any further questions, I recommend contacting your bank directly. Thank you once again for reaching out.
Initial Complaint
Date:01/19/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number ********* I received this perfume. I broke out in hives from it as soon as I put it on, Im allergic to a lot so this happens with different things medicines, items, etc. I sent it back on January 4, 2025 as of January 10, 2025 It hadnt moved it is now January 19, 2025. I chatted someone in Nordstrom and they were going to look into it the next day. I got an email from the delivery research team. they told me that they werent going to refund me for it now. The delivery research team is for items that you do not receive that you say you didnt get, but you really got. I dont know where theyre getting this from. I never said I didnt get the perfume. I said I sent it back and its lost in transit. Its very hard when you write or speak to somebody who has a language barrier and that is the problem !!!!!Before I lived here there was a delivery problem. They informed me of this . However I am not that person , and it doesnt happen with me. I receive all my packages. I never say I dont receive any. They simply owe me a refund for sending the perfume back. Please help me get it back. I am willing to talk on TV for this. Im willing to take it as far as I have to because Nordstrom isnt an easy to deal with Im finding over a simple return and its $120.I added an attachment that gives the tracking number of the return in tow Thank you **** ********
Customer Answer
Date: 01/24/2025
Please cancel case number ******** as the company paid me as due
All is taken care of now and I thank you for your time
****
Initial Complaint
Date:01/18/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Review of Nordstrom: ***************** and Deceptive Practices I had one of the most frustrating experiences with Nordstrom and feel obligated to warn others. I purchased a $2,200 jacket in-store, assured by the employee that a signature would be required upon delivery. The package was shipped through their delivery partner, ***. Days later, I received a notification claiming the package was delivered, but it was nowhere to be ******** building, equipped with 24-hour doormen and security cameras, had no record of the delivery. The delivery photo clearly showed the package left in a building that wasnt mine. I spent over an hour walking in freezing weather, checking nearby buildings. None matched the photo, and other doormen had no records.I contacted Nordstrom to open a case. Less than 24 hours later, it was closed, and my refund denied. Frustrated, I called customer service to reopen it. Thirty minutes later, it was denied again.I sent evidence proving the photo wasnt my building. Nordstrom acknowledged this but claimed they trust the ******** provided by ***. This reliance on unreliable or fraudulent ******** reeks of gross negligence. CDL either:1.Provided inaccurate ********.2.Falsified it while delivering the package elsewhere.Nordstroms customer service is broken. Their delivery research team is outsourced to ***** and operates in an unstructured, almost ******* manner. Everyone I spoke to was a floor manager, and no one allowed me to escalate the issue.CDLs history of delivery issues makes Nordstroms reliance on them troubling. Their refusal to take responsibility and reliance on inaccurate data are unacceptable. This experience has shaken my trust in Nordstrom. I urge others to reconsider shopping with them, especially for deliveries.
Business Response
Date: 01/28/2025
Dear Mr. ***********

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and distress caused by your recent Nordstrom order.

After investigating, we found that the Moncler Misonet Quilted Down Jacket was successfully delivered to you. We appreciate you providing photo evidence of your building. As you were advised on January 17, 2025, our team reached out to the carrier *** to further investigate and confirm the delivery details they provided. We understand you received your package on January 19, 2025, prior to the original promise date of January 21, 2025. We also see the jacket was returned to our ************* Mens store and fully refunded to your **************** card on January 20, 2025. Additionally, we received your credit card dispute and will cooperate with your banks investigation.

We are very sorry for the frustration caused. Please know that our teams followed standard operating protocol in this matter.
Initial Complaint
Date:01/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally lodge a complaint against Nordstrom regarding an issue with an order I placed and the company's subsequent refusal to assist in resolving the matter. The details of my complaint are as follows:On 12/30/24, I placed an order at a Nordstrom store and provided my exact shipping address at the time of purchase. The shipping address I provided included a specific *** #, as my deliveries are managed through a delivery company called *****. Despite this, when Nordstrom shipped my order, they omitted the *** # from the address. As a result, the package was delivered to an incorrect location and not to **** contacted Nordstrom customer service to report the issue and request assistance, such as locating the package, issuing a replacement, or providing a refund. Unfortunately, Nordstrom has refused to take responsibility for the error, stating that the item is marked as delivered and therefore cannot be refunded or replaced. However, the item was not delivered to the correct address that I provided at the time of purchase due to Nordstroms omission of critical address information.I believe this situation is unfair and unacceptable. The failure to deliver my order to the correct address is due to an error made by Nordstrom during the shipping process. It is unreasonable for the company to deny me a resolution when the error was not mine and I have not received the item I paid for.I am requesting that Nordstrom:1. Issue a full refund for the item that was not delivered to me; or 2. Replace the item and ensure it is shipped to the correct address, including the *** #, or piclup in store.I have attached all relevant documentation, including my purchase receipt, the shipping details I provided at the time of purchase, and any correspondence I have had with Nordstrom customer service regarding this matter.I appreciate your assistance in addressing this issue and ensuring that Nordstrom upholds its responsibility to its customers.
Business Response
Date: 01/27/2025
Dear ****** *****,
We see that below shipping address was provided from your side while placing the order and we have shipped to same address.
*******************************
Ste 128
*******************
I'm sorry to hear you haven't received your order. Since your order was shipped and delivered to a freight forwarding location, they will typically assume full responsibility of the package once its been stated as received. We advise you to please partner with the freight forwarding company directly to inquire about this package. For future orders, I recommend using our ******************************* so we can better assist with those orders.

Should you have any further questions or concerns, please do not hesitate to contact us directly at ************.
Initial Complaint
Date:01/17/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My card closed in june and no one told me. I have been calling for 7 months asking for a copy of my closure letter. I keep telling them i'm not receiving my mail. For 7 months I have been asking if they can send me the notice via email or certified tracking mail and they said no. However, today i received a certified mail marked urgent via *** that was slid under my front door threatening to charge off my account. I have also been asking for 7 months to send me something in writing stating that they would waive late fees. they are charging me fees even though my account is closed and i can't use the card. I am NOT paying ANY fees. I will only pay the 159 balance. My credit limit was 300. I paid 141 so I am only paying the balance of 159.
Business Response
Date: 02/10/2025
****, thank you for contacting us and sharing your concerns.We appreciate the opportunity to address them. Please find below Nordstrom ************** response to your query. If you have any further concerns or questions regarding their response, we encourage you to contact them directly at **************.
Customer Answer
Date: 02/11/2025

Complaint: 22823423

I am rejecting this response because:
I dont see a response from Nordstrom. I do not see that they waived all my fees and they my balance owed is only $176 and I want the late payments from June 2024-current removed from all 3 credit bureaus.

Sincerely,

**** ******
Business Response
Date: 02/19/2025
****, thank you for bringing your concerns to our attention and allowing us another opportunity to respond. As shared with you in our February 10, 2025, response to your previous complaint, fees are assessed in accordance with the terms and conditions applicable to your account. However,wed like to find a solution that works for you. At your earliest convenience,please call us at ************** to discuss and set up a settlement agreement for the account. This will allow us to work together in an effort to find a resolution that best meets your needs.
Customer Answer
Date: 02/21/2025

Complaint: 22823423

I am rejecting this response because: i left a voicemail message but no reply.

Sincerely,

**** ******
Business Response
Date: 02/26/2025
****, thank you for bringing your concerns to our attention and allowing us another opportunity to respond. According to our records, you called us on February *******, and spoke with one of our supervisors. During that call, we confirmed that all fees assessed to the account had been waived and, as of the date of this letter, your account reflects a zero balance. We hope this helps address your concerns. Should you have any questions or need additional assistance,please dont hesitate to contact us at **************.
Initial Complaint
Date:01/16/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 4, 2024 for the amount of $450.00, and November ****** for the amount of $97.75, and another for $175.00, the order was placed on line, i never placed this order, on 11/13,2024, i called to report that have not placed an order, fraud department took my complain, i asked for new card to be send to me, on January 10, 2025 i called and i was informed that i was responsible for all those charges and said the order was placed on a IP address and it was delivered to my address, i never received an email that the order was placed or delivered, and i tried to log in into my account it was blocked by Nordstrom fraud department, i wanted to find out if anything else being charge on my account, no access, fraud department inform me on January ******* that i had to go into Nordstrom to show my ID to verify my identity, i never had to do this , i had this account over 8 yrs.
Business Response
Date: 01/29/2025
******, thank you for contacting us and sharing your concerns. We appreciate the opportunity to address them. Please find attached Nordstrom ************** response to your query. If you have any further concerns or questions regarding their response,we encourage you to contact them directly at **************.
Customer Answer
Date: 01/31/2025

Complaint: 22822046

I am rejecting this response because:

Sincerely,

****** *****
Initial Complaint
Date:01/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nordstrom purposefully and knowingly selectively sends their bills and then makes it so you are selectively able to login online near the due date so they can purposely charge you exorbitant late fees. They conduct fraudulent consumer practices to steal from their customers. I spoke with a supervisor ******* and various other employees all of which refuse to do anything about this and Nordstrom continues to put up roadblocks to make it more difficult to pay your bill. Ive never encountered a company that has this level of fraudulent tactics and ask that they not do this to me or other consumers.
Business Response
Date: 01/27/2025
*****, thank you for contacting us and sharing your concerns. We appreciate the opportunity to address them. Please find below Nordstrom ************** response to your query. If you have any further concerns or questions regarding their response,we encourage you to contact them directly at **************.
Customer Answer
Date: 01/31/2025

Complaint: 22819401

I am rejecting this response because:
Pursuant to CFNB and the cracking down on excessive late fees, as of March 2024, a finalized rule not only states you cant charge more than $8 dollars for a late fee (which youve repeatedly errantly charged me), but purposely putting up roadblocks to make those payments is not only unethical, its fraudulent consumer practices. I lastly ask to have these errant fees waived and allow me to pay off the balance without late fees, as well as ask that my credit docking be corrected, or I will pursue this action to the fullest extent of the law and will further reach out to over ****** followers within my local groups of which I am an admin of one, to seek out other individuals who were purposely and knowingly negatively impacted by Nordstrom and their fraudulent consumer practices.

Sincerely,

***** ****
Initial Complaint
Date:01/16/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/10/25, I purchased two items from Nordstrom Rack's website. The items still have not shipped as of this morning, 1/16/25. I was provided a tracking # (see below) but looking this tracking # up this morning, I discovered that the items still had not been received by the shipping entity (OnTrac?). I called customer service a number of times in the interim to try to cancel the order as the items would not arrive on time and I was not aware that the items would take so long to ship. All I want is a refund to save all concerned the trouble of me returning the items to a local Nordstrom Rack store once they arrive.
Business Response
Date: 01/22/2025
***, thank you for contacting us and expressing your concerns. We sincerely apologize for any disappointment caused. Upon reviewing the details, I can see that the promised date for the order you placed on 01.10.25 was 01.25.25, and it arrived on 01.20.25. Please do not hesitate to reach out if you have any additional questions or concerns regarding this order, or if you would like help to return the items.
Initial Complaint
Date:01/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased three items on three different dates. I returned all three items in separate packages. I contacted ************************ on October 4, *********************************************************************************************************************** the ************************ warehouse. She requested a refund for each item however I have not been refunded my money. I contacted Nordstrom several times after and I have gotten no refund and no legitimate explanation.1. Order number: ********* purchase date 9/2/24 item number: ******** total $396.48 2. Order number ********* purchase date: 7/12/24 item number: ******** total $43.44 3. Order number: ********* purchase date: 5/27/24 item number: ******* total: $74.95
Business Response
Date: 01/23/2025
Dear **** *****,
When looking into this, we found that our customer filed a dispute with their bank. At this time, the bank will work with our financial team directly and the customers bank will follow up with their findings. During these investigations, were not able to process any transactions. Please note that the decision made between Nordstrom and the bank will be the final result of this investigation. For updates, you can contact your bank directly regarding the dispute you filed

Customer Answer
Date: 01/23/2025

Complaint: 22817248

I am rejecting this response because my bank has ended the dispute because when they initially put it through it was put in incorrectly as fraud. Nordstrom wrote back and said it wasnt fraud. My bank told me to reach out to you to get ALL monies back.

Sincerely,

**** *****
Business Response
Date: 02/12/2025
Dear **** *****,
Our records indicate the items have not been received by our fulfilment center leaving us in a situation where a refund cannot be issued until the items are received and validated.

Customer Answer
Date: 02/12/2025

Complaint: 22817248

I am rejecting this response because: this is incorrect. Please view attachment emails that your representative sent me after she tracked each item and discovered that all items did in fact reach your facility. She then sent me these emails proving that she escalated the issue and requested I get a refund because the returns were clearly lost in your part.

Sincerely,

**** *****
Business Response
Date: 02/20/2025
Dear **** *****,
We have reviewed the return tracking for the label. Though the tracking does tell us when a package was delivered it does not tell us what the package contained, and we have not been able to validate the return of the items. This leaves us in a situation in which a refund cannot be issued. Once the items are physically received and validated, a refund will be issued at that time.
Customer Answer
Date: 02/20/2025

Complaint: 22817248

I am rejecting this response because that is not my problem as the customer. The items were in the box and there is no way for me to go to the warehouse and find them. These items were returned months ago and it is your responsibility once it hits the warehouse, not the customers. Do you have any correspondence that was sent to me saying the items listed were not in the box??

Sincerely,

**** *****
Business Response
Date: 02/26/2025
Dear **** *****,
At this time we stand by the results of our investigation that show the items were not received. Our delivery research department have communicated with you that we will not be able to move forward with a refund or replacement following the results from our internal investigation. Please note that this decision wasn't taken lightly and is supported company-wide as well as by the Executive Team. Thank you for your understanding.

Customer Answer
Date: 02/26/2025

Complaint: 22817248

I am rejecting this response because:

I will be contacting consumer affairs.

Sincerely,

**** *****
Initial Complaint
Date:01/15/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON 12/3/24 I purchased an online on the Nordstrom Rack-App, the Afterpay. *** purchased from both Nordstrom and Nordstrom Rack using Afterpay and debit card on numerous occasions in the past! My whole order were supposed to be early Christmas gifts. I received a partial order package. I immediately reported it to Nordstrom Rack, letting them know, I did not receive my whole order. I was told, it was coming from another place and would be receiving it. As I took it upon myself to track the packages I noticed it stopped moving around 12/16/24. I made another call to check the status and see whats going on 12/24/24. I spoke with a female that showed no compassion, empathy, sympathy, professionalism, or Christmas Spirit at ALL! Telling me what I have and whats in the packages, as if she ordered, packed, shipped, received, and opened the package! At this point, Im nervous, furious, saddened, very upset! Its Christmas Eve and I dont have what I ordered 21 days ago! I asked for a member of management and was placed on hold. Only to speak with someone ****** who piggy back off EVERYTHING the representative said! BOTH ACKNOWLEDGED MY PACKAGE WAS OBVIOUSLY LOST! I WAS TOLD, I WOULD RECEIVE A CREDIT THROUGH AFTERPAY, That as of today 1/7/25, I havent received any REFUNDS OR MISSING MERCHANDISE! I cant dictate how a person should do their job properly and professionally. Im COMPLETELY BAFFLED as to why, I wasnt sent a courtesy shipment or immediate refund, when the situation is completely out of the customers control and recognized and acknowledged with the company! This is WRONG on ALL LEVELS OF CUSTOMER SATISFACTION/APPRECIATION! I am still paying something I do not have and will not be receiving!!! This is also causing a issue with my Afterpay account, which I have been able too use in the past with no issues. Now its causing an investigation because *** reported I dont have the items and have made 2 payments out of 4,on something I thought I would have had
Business Response
Date: 01/23/2025
Dear YASKITHA ********,
Thank you for bringing this to our attention. I have issued a full refund for the missing item on the order.

Customer Answer
Date: 02/03/2025
Thank you for following up with me, well as the company, with regards to my complaint. I am NOT SATISFIED AS A LOYAL CUSTOMER!
1st- a sincere apology and explanation should have DEFINITELY been done, as to why I was treated in that manner on Christmas Eve, after speaking with customer service and management and I still should have received/been offered, some type of compensation and my order should have been replaced complimentary!
Again my order was placed and paid for 3 weeks prior to me contacting the store!
I was told Id be receiving a refund that day(12/24/24) and DID NOR RECEIVE THE PRODUCT OR REFUND UNTIL THE NEXT YEAR( 1/24/25) well over 40 days AFTER THE COMPANY TOLD ME MY PACKAGE WAS LOST!
2- THIS SITUATION CAUSED MY PURCHASE POWER/CREDITABILITY/CREDIT TO GO DOWN WITH AFTERPAY, WHEN *** HAD EXCELLENT STANDARDS WITH THEM. THIS WAS DETERMINED AFTER WHATEVER RESPONSE THE COMPANY REPORTED TO AFTERPAY, AFTER I DISPUTED THE 3rd CHARGE FOR THE PRODUCT I NEVER RECEIVED AND THEY WERE AWARE!!!

LASTLY, Id made three different purchases prior to the order as sets for Christmas gifts! They were ALL PURCHASED BEFORE THAT ORDER! I KNOW THEY HAVE RECORD! I COULD NOT AFFORD TO PURCHASE EVERYTHING TOGETHER SO I PLACED MY ORDERS IN DIFFERENT INCREMENTS ! NOW I HAVE A FAMILY MEMBER,WHOD RECEIVED A PARTIAL GIFT AND QUESTIONED WHY DIDNT THEY JUST SEND ANOTHER PAIR!
WHICH I CONCUR 100%!

I cannot believe an established business of the such, would even operate in that manner! I LOST COMPLETELY AND TO TOP IF OFF, I DID NOT RECEIVE MY REFUND UNTIL 40+ plus later! Feeling wronged on ALL LEVELS!!
Completely DISSATISFIED AND SADDENED!!

WHY???

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Nordstrom, Inc. is NOT a BBB Accredited Business.