Complaints

This profile includes complaints for Rad Power Bikes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rad Power Bikes Inc.

  1121 NW 52nd St Seattle, WA 98107

  
• 

  Rad Power Bikes LLC

  275 W 5 Ave Vancouver, BC V5Y 1J3

• 

  Rad Power Bikes Inc.

  535 Florence St Imperial Beach, CA 91932

• 

  Rad Power Bikes Inc.

  2107 S 700 E Salt lake City Utah, UT 84111

• 

  Rad Power Bikes Inc.

  1121 NW 52nd St Seattle, WA 98107-5130

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday May 12 I got an Error message 21 on myRadCity 5 plus and the power won't turn on. Serial number ************************ delivered February 8 2023 (still well under the 1 year warranty). I went through all the steps *****'s troubleshooting page (********************************************************************************************************) but still got the error message and no power. Then I took it to the shop that assembled it (one ofRad's authorizedshops inTucson, **********************) and they tried all the steps too: still no power and error message 21. I have had no success reachingRad by multiple meansfor four days! They have a complete customer service vacuum: customer service phone lines are answered by a recording saying to text them or use their online chat. When I text them during normal business hours there's an automated response saying to text back during business hours; their online chat is turned off; and emails to customersupport have not been answered. So I've tried solving it myself: my online research and the bike mechanic tell me the bike needs a replacement controller. This bike is not a toy; I need it DAILYfor serious transportation.PLEASE help me resolve this issue!!! Please have Rad send me a replacement controller:************************* **************************************************

  

  Business Response

  Date: 05/19/2023

  Hi! 

  Thank you for taking the time to write into the Better Business Bureau. We sincerely apologize about any frustration in getting ahold of us to fix this issue. 

  We have spoken with you and followed up in your support ticket 1848230. We have placed a new order for a controller and approved the labor to install it. 

  Please let us know if you have any additional questions. 

  Customer Answer

  Date: 05/21/2023

   
  Complaint: 20062824
  
  I am rejecting this response because:

  I spoke with *********;***** at Rad customer service on Tuesday May 16 and he said they would send a new controller. (Rad support ticket #*******)
  I got a follow up email that day saying they would ship it in two days (order #*******). 
  Two days later, Thursday May 18 I got an email from Rad saying my order was packed, labeled and ready to ship, with a ***** tracking number (tracking #************). Then *** dropped the ball. 
  According to *****'s website they STILL hasn't received the package although they know that a label was created. It is now Sunday, May 21.
  If Rad had shipped it the day they created the label it would be delivered today. 
  But Rad STILL hasn't shipped the package!
  If they had shipped it the day they created the label, I would get it today. But it's still sitting in some forgotten corner at Rad. 

  *************************

  

  Business Response

  Date: 05/23/2023

  Hi!

  Your controller order 1101412 was shipped on May 18th. Your ***** tracking 398471967430 shows your estimated delivery date is 5/25/2023 by end of day.

  Please let us know if you have any additional questions. 

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20062824
  
  I am rejecting this response because:

  It's too soon. The controller arrived, and I took it to a Rad certified bike mechanic (**************). *****, the owner of ************** said she's never seen a warranty code before, and seemed unsure of how it works. I asked *** to contact ***** to clarify it for her. 
  I will consider this case closed when the controller is installed, the ************** is paid, and I ride the bike away from the shop. 
  Thank you ****, for sticking with this to get it resolved. 
  *****
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/28/2023

  Hi! 

  We have followed up in your support ticket 1848230 for a more detailed explanation of how the reimbursement for labor works. You would pay the bike shop upfront and we would then reimburse you to the card we have on file. Thanks so much for reaching out! 

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20062824
  
  I am rejecting this response because: I am waiting for the credit to appear on my credit card before I consider this closed. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/09/2023

  Hi! 

  The $100 refund was processed June 1st on a **** ending in 4961. Acquirer Reference Number (ARN): 24492163153000020208894

  Please let us know if you have any additional questions. 

  Customer Answer

  Date: 06/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Rad City 5 Plus bicycle last April from Rad Power Bikes in *********************. It was delivered to and built by ******* here in ******, which I paid $250.00 for, and it delivered in May 2022. It was a great bike and really enjoyed it last year. I stored the bike inside as per Rad Power Bikes instructions and removed the battery for the winter so I could monitor the batteries charge easier.I went to charge it last week to start riding the bike for the 2023 season and the charger does not work or the battery is defective for some reason. Through some research I think the problem is the chargers fuse in the battery has blown and it is a sealed unit with no way to replace it. There are several ******* videos that show how to replace it, but Rad Power Bikes state it will void the warranty if you open the battery case and also says it is extremely dangerous, if not fatal, to do so.The problem is you have no way of contacting them. I submitted a service request #******* on their internet site but they do not respond. I tried calling two different numbers that I know use to work, and they are now shut off. They state you can text these numbers but when you try it says their texting is turned off right now. They direct you to their new chat feature, but no one is online. They state on their internet support page "We are currently experiencing longer than normal wait times for support requests." I get that but a total wall of non communication? They should not be doing this and how long do I have to wait? A day, week, or are we talking months before anything is done. I need a new battery and charger under warranty but no response. It is too bad because the bike when it worked last year was great. The more you look at their response to people the more you realize how bad this company is operated.Please respond and get me a new battery and charger so I can use the bike that, with accessories, I paid over $3,500.00 for.Thank you.

  

  Business Response

  Date: 05/19/2023

  Thank you so much for taking the time to write in to the Better Business Bureau, and for being a part of our Rad Power Bikes community! We sincerely apologize about the difficulty reaching ** and the delay in response. We are sure that was incredibly frustrating. 
   
  We see that you already placed and paid for a new battery yesterday on order 30-140792. We have refunded that battery in full to be covered under warranty. Please allow up to 2-7 business days for your refund of $914.17 to be reflected in your banking statements, depending on your financial institution. 
   
  You also mentioned you were having an issue with your pedal assist. Due to the battery issue and ******* issue, we also feel you need a new controller. We have placed order 30-141039 for a new controller as well that is estimated to ship within 4 business days. 
  
  We have followed ** in your support ticket 1846560 with the link to your RadCity 5 Plus controller replacement guide
   
  Please let me know ** you have any additional questions! We appreciate you! 

  Customer Answer

  Date: 05/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  I would like to thank Rad Power Bikes for refunding the price of the new battery I ordered and covering a new one under warranty along with a new controller that should fix the *** problem. They came through for me, restoring my faith in the company. I did a lot of research on a new ebike before selecting the Radcity 5 Plus from Rad Power Bikes. Dollar for dollar I do believe they are a good price and quality. I can only speak to the Radcity 5 Plus ebike but it is an amazing bike that I cannot wait to get riding again this season. I believe for the same quality ebike you will pay more from another company. I purchased mine during the height of covid with all the supply chain issues that companies were dealing with. I was very impressed with the articles I read about the companys efforts to obtain the components for their ebikes and mine arrived as advertised with all the components I expected. The local company that built the ebike for me, when it arrived, has built over a thousand Rad Power Bikes here in ****** and as far as they know there have only been three issues with batteries. They do happen but not nearly as much as someone might think and as evidenced by the companys response to my problems, they covered it under warranty. Again, thank you for that. The only downside I can see is not being able to go to a brick-and-mortar store for support. I think the quality and price of their bikes more that makes up for this. Being fair please do appreciate that it does take time to resolve any issue you may have and be patient.
  

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bike in September of 2022. It stopped working in October of 2022. I have been dealing back and forth with this company since then. The bike is under warranty until August of 2023. We have replaced the controller two time, the wiring harness, the throttle, and PAS sensor. I had correspondence approving 2 hours of labor to be paid on my credit cart for which they would reimburse me. I have been sending emails, texts, and submitting requests for support on their website for the last 10 days. No one is responding. I would like someone to get back to me on how I receive the promised reimbursement of $100.00 and to tell me what the next steps are to get my warrantied bike repaired, replaced, or refunded. Thank you.

  

  Business Response

  Date: 05/19/2023

  Hi! 
   
  Thank you so much for taking the time to write in to the Better Business Bureau, and for being a part of our Rad Power Bikes community!
   
  We received your 2nd Better Business Bureau Compliant. We apologize that the parts and the paid labor to Voltaire Bikes did not fix the issue.
   
  We have refunded the $100 you paid to the bike shop for labor. The refund went back to a **** ending in ****. Please allow up to 2-7 business days for your refund to be reflected in your banking statements, depending on your financial institution. 
   
  We have replaced the controller twice, wiring harness, throttle, and PAS and reimbursed for labor. None of these parts or paid labor fixed the issue. We can approve a return on your RadRover 6 Plus High Step on order ****** pendimg photos of the bike and correct repackaging. 
  

  Please reply with photos requested in your ticket 1823449. Looking forward to hearing from you. 

• Initial Complaint

  Date:05/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to order a spare key for my Radwagon and have been trying to do so for more than a week. Rad Bikes customer service seems to be completely offline -- no phones, no chat available, and when you email a request (which is an onerous process), they warn you they're running far behind in answering these. They should have better customer support!

  

  Business Response

  Date: 05/19/2023

  Hi! We do not show you submitted any support tickets, we apologize. Our live chat is open from 9am-3pm PST Monday-Friday. You can also submit a support ticket at

  ****************************************************************
  
  and a member of our support team will contact you back via email in the order received. Please be sure to include your key number in your support ticket. 
  
  Thank you so much for your patience. We appreciate you!

  Customer Answer

  Date: 05/20/2023

   
  Complaint: 20060687
  
  I am rejecting this response because: I did file a service request -- ******* -- with email confirmation on May 12. I am not interested in going through the somewhat onerous process of filing yet another request. 

  The business' phone lines are unmanned and their live chat has been offline every time I check during their listed business hours.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 05/23/2023

  Thank you so much for taking the time to write in, and for being a part of our Rad Power Bikes community! We sincerely apologize about the delay in getting a response.
   
  We have placed order ******* for a set of replacement F01 keys at no charge. Your order is estimated to ship within 2 business days. You will receive the email confirmation once shipped.
   
  Please let ** know if you have any additional questions. Thank you for your patience and *****! 

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a rad power wagon covers by a recall. *** was supposed to mail me tires and pay to have them replaced. They sent tires but I moved while waiting over a year for the tires. I need them replaced in a different city. Now they will not answer phones for support. They talked me into buying another bike while I waited for new tires. I have $2000 in a bike I cannot ride.

  

  Business Response

  Date: 05/19/2023

  Hi!

  Thank you so much for taking the time to write in to the Better Business Bureau, and for being a part of our Rad Power Bikes community!
   
  We did send out the RadWagon Repair kit on Order ******* to the address you stated when you filled out the recall form. Your kit was delivered to that address on 4/28 according to ***** tracking 397295881940. Do you know who is still at the address to possibly obtain the package from them?

  If that kit cannot be obtained from the address you stated, we will need to send another kit out which will be Mid-June when they are restocked. 

  We have followed up with you in your support ticket 1851743. 

  Looking forward to hearing from you! 

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20058507
  
  I am rejecting this response because:
  
  I have moved for the Summer.  I still to this date can NOT GET A phone call to communicate with rad.  I just want to communicate with them.  Their phones STILL DO NOT WORK.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an electronic bike from this company in July 2022 for $1599. On 5/2/23, the bike's electrical system stopped working while I was riding it. The bike is under warranty for 1 year after purchase, so it is still under warranty now. I contacted the company via email, chat, and also called but was unable to reach customer service. When I contact the company by chat, I was number 99 in line, and waited 2 hours to connect to customer service. The customer service agent was rude and immediately blamed me for the problem, saying that I probably "didn't charge the battery correctly" which "likely led to the battery not working." This was inaccurate as well as unhelpful and rude. I followed the customer service agent's advice to replace the fuses on the battery, and took the bike into a repair shop, paid for the service myself. The bike still wouldn't turn on. I sent two emails to the company but did not receive a response. I went through an instruction manual online and joined an e-bike maintenance group on ******** to get troubleshooting advice. After disconnecting and reconnecting every electrical connection on the bike, the bike worked again for 24 hours, then stopped working again. I again contacted the company on 5/12/23 for assistance. Their chat service and phone lines are not open, despite it being their typical working hours. I would like assistance with repairing or replacing the bike, since it is non-functional and I cannot use it.

  

  Business Response

  Date: 05/18/2023

  Hi! 
   
  Thank you so much for taking the time to write in to the Better Business Bureau, and for being a part of our Rad Power Bikes community! We sincerely apologize about any frustration that you have experienced. 
   
  We looked over your tickets and see you took your battery on your RadCity StepThru to a bike shop and they replaced the fuses on the battery. After that you stated that the bike worked briefly but then now is off again. We checked the dropbox folder link where pictures would have been submitted by you to **, but there is no pictures or videos submitted yet. We will still need some things uploaded. We apologize for any frustration.

  We reached out to you in your support ticket 1846819 with instructions on everything needed on our end. Once received we can see what needs to be done and which replacement parts need to be sent out to you.

  We will get you back riding soon! Thank you for your patience! Looking forward to hearing from you! 

  Customer Answer

  Date: 05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My RadWagon 4 was subject to a recall because of faulty tires. It's taken months for the company to finally ship a replacement kit with new tires and other accessories. Now we are trying to arrange for the warranty service to be completed and for this I need a warranty authorization code to supply the service provider. Basically it is now impossible to reach Rad Power Bikes. My emails are going unanswered. I've tried several different phone numbers and no number works. The live chat on the website has also been disabled. I'm just trying to get my bike repaired so I can use it again and the company is 100% unresponsive. It's frustrating.

  

  Business Response

  Date: 05/18/2023

  Hi!

  Thank you so much for taking the time to write in to the Better Business Bureau, and for being a part of our Rad Power Bikes community!

  The code was included in your prior communication from Beeline and in your support ticket *******. We have just emailed you the code again in your ticket. You can contact Velofix to schedule an appointment and use that code and the service will be covered with no payment due from you. 
  
  You can also go to any bike shop you choose. If you pick this option, you would pay upfront and submit the receipt back in your support ticket with that code written on the receipt and we would refund to a card on file. 
  
  Please let ** know if you have any additional questions! 

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 Rad Rover 6 plus bikes from Rad Power Bikes on 10/12/22. One of the bikes has a battery problem. I reached out to Rad on 5/4/23 and was surprised to find they no longer provide phone support. They requested photos and videos via email. I complied with all their informational requests via email. I was notified by Rad support via text that they would be sending me a new battery. No date, time or tracking number. When I inquired via email and text, during regular business hours, about when I could expect a status update regarding request #*******, I received an automated response saying to contact them during regular business hours. *** made several attempts to get in touch with them about receiving a replacement battery, under warranty, to no avail. Please help.

  

  Business Response

  Date: 05/18/2023

  Hi!

  Thank you so much for taking the time to write in to the Better Business Bureau, and for being a part of our Rad Power Bikes community!
   
  We apologize about the delay in getting back to you, this must have been incredibly frustrating. We have created order ******* for a new battery. 
   
  In all transparency we do want to inform you the battery is currently out of stock, but our shipment is expected into our warehouse early next week. Once received, your battery will then begin the standard **** business day shipping process due to HazMat shipping on batteries. Once shipped, you will receive the shipping confirmation via email. 

  Please let ** know if you have any additional questions. We appreciate your patience! 

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an eBike from Rad Power at the end of February 2023. The bike powered up when it arrived, but the pedal assist and throttle were non-functional. I immediately called their customer support and began their troubleshooting protocols. They refused my requests to have a repair shop diagnose and service. I spent two weeks going back and forth with them through their troubleshooting procedures, replacing parts that they shipped to me, testing them, and then waiting for more parts to try again. Finally, I gave up and started the return process, which took another two weeks. They received the eBike on April 8th and the accessories I purchased with it on April 13th. Their return policy stated five to ten business days before a refund would post to my account. On April 27th, I saw a news article reporting that they announced their 4th round of lays-off in the last year. I attempted to call them the next day, but they have shut down their phone customer service. I then attempted over the next week to use the online chat customer service but never got through the queue after waiting several hours each day. I then attempted contact via email but only received a form letter in response that detailed how I could initiate a product return. I then sent an email requesting an immediate refund, which has gone unanswered.

  

  Business Response

  Date: 05/18/2023

  
  Thank you so much for taking the time to write in to the Better Business Bureau. We apologize about the delay in getting back to you. 
  
  We have issued a refund in full on order *******. Please allow up to 2-7 business days for your refund of $1,959.94 to be reflected in your banking statements, depending on your financial institution. 
  
  Please let ** know if you have any additional questions. 

  Customer Answer

  Date: 05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have this bike for 2 weeks. The battery was faulty and after trying for days to reach someone within this company, I did get a replacement battery but the front light on the bike fell apart as well and not working after 3 days of receiving the new battery! THEY HAVE A 14 DAYS RETURN POLICY BUT NO CUSTOMER SERVICE IS AVAILABLE( PHONE, CHAT, EMAIL...) How could a customer could get support/ return info on a faulty item if no one is there to help you? Phone/ chat lines is off all the times and they ask you to contact them during business hours! WHAT ARE YOUR BUSINESS HOURS? I HAVE TRIED MORNINGS, AFTERNOONS AND EVENINGS AND ALL I GET IS TO CONTACT DURING BUSINESS HOURS! THE WORSE CUSTOMER SERVICE EVER SPECIALLY TOWARD A NEW CUSTOMER.THIS IS REGARDING ****** *********.

  

  Business Response

  Date: 05/18/2023

  Hi! 

  Thank you so much for taking the time to write in. We do sincerely apologize about all of the delays you have experienced getting through to our support team and of the issues with your new bike. We did send a new battery and you stated in your support ticket 1827808 that now the new battery works fine and the bike runs smoothly, but the headlight and taillight stopped working after 3 days. We believe that the short in the battery had something to do with the controller and is now effecting the headlight and taillight since the controller houses all the programming and circuits for the lighting. We have sent you out a new controller to fix this issue. Please reach out in your support ticket for any additional assistance. Thank you so much for your patience. 

  Customer Answer

  Date: 05/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 07/18/2023

  This is re: order 30-137007 and 30-137103 from this company. Their so-called new bike had a defective battery! They replaced the battery after me contacting them over and over since they did not care! I HAD TO FILE A COMPLAINT WITH THIS SITE TO GET SOME ANSWERS WHICH IN MY SURPRISED THEY REPLIED! New battery worked but the front and rear lights stopped working! They sent a controller which solved the problem only for 5 days and since then no one answering back about my concerns as a customer! Again after contacting them over and over with no avail, I asked for an explanation which no one has responded for the past 5 weeks! The bike has stopped working since a few days ago and there is no customer service from their side! It seems that this company just takes the money and forgets about the rest! Following is the reviews from other customers with the same issue.*********************************************************** I have been on the phone/ chat line for hours and nobody is available! Summer is almost over and I never have had a chance to use this bike! I NEED TO RETURN THNEIR CRAPPY BIKE AND GET MY MONEY BACK! Refund

  

  Business Response

  Date: 07/26/2023

  Hi!
  
  We have replaced the battery on the bike and the controller and have had no other correspondence from you since June 2nd where you stated the bike was working great and thanked us. (Screenshot of email attached). There was no reply in your prior support ticket ******* stating there was another problem and no new support tickets have been created. 
  
  If you are still in need of further troubleshooting or assistance, we will need to gather photos and video of the problem you are now experiencing. Please email our support center at ********************************** and a member of our support team will contact you back via email in the order received. You can click the "We're online" button at the bottom of the Customer Support Page. Live Chat is available Mon-Fri: 9 am-3 pm PST.

  Customer Answer

  Date: 07/27/2023

  Complaint: 20342535
  
  I am rejecting this response because: 
  
  They did send me controller which made the bike work for few days but the motor on the bike has stopped working completely and I can not use their so called warranty since there is no customer service within this company! THEY NEVER REPLY TO EMAILS, THE **** AND PHONE LINES NEVER WORK. I have send numerous emails without getting any replies!
  
  Following is the link to other customers reviews about this company due to the non existent customer service. They should understand that they can't just charge a customer and leave them in dark if an issue arises! I AM NOT THE ONLY ONE FACING THIS NONE SENSE!
  
  ***********************************************************
  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/05/2023

  To Whom It May ************************* ID: ********
  Order: 30-137007
  Customer: *******************************
  
  We have addressed the customer's inquiry and provided them with ticket number *******. We sincerely apologize for the delay in responding to the customer, which has been caused by a high volume of inquiries leading to longer response times. 
  
  Rest assured, we are ready and available to assist the customer with troubleshooting their RadRunner 3 Plus. We are eagerly awaiting their reply to ticket ******* and are committed to resolving the issue promptly.
  
  A screenshot of our reply has been attached.
  
  Thank you!  

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20044265
  
  I am rejecting this response because:

  - The business has not provided/ attached my replies to their emails which clearly indicates that the item is defective and motor is not functioning or turning on! This has been confirmed by 2 of the well know bike shops in *******. How could I fix a burnt out motor?

  - The business keeps asking me to check their help centre online which dose not mention any thing about a burnt out motor!

  - The business keep asking me to contact their phone and chatline but after waiting for long periods of time, no one replies!

  -The business has not replied to my previous emails which was sent days ago( The same poor customer service practice).

  -The business does not understand that a customer who has paid for a brand new item should not waste their time on the phone/ chatline, browse the help centre and spend their own money for check *** at shops and deal with unnecessary stress!

  -The business should understand that this bike was purchased on April 16th for usage during summer! We are way into August and bike never functioned as they claim! 

  The business should either replace the motor , pick up the defective item on their own expenses or refer me to their service centre or preferred bike shop for repair after all I am not a mechanic to deal with this.

  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 08/09/2023

  The mentioned ticket number ******* by business was replied to days ago and yet no reply from business. Attached are just a few of the reviews online about the horrible customer service and lack of support for their defective items! As I mentioned before I am not the only one facing this nightmare!

  Hopefully business realizes the fact that their overall customer and support service should improve and fix the problem.

   

  Thanks

  Customer Answer

  Date: 08/09/2023

  Why don't we all read the complaints on this platform, ********* trust pilot, googles... instead of going back and forth?

  If this company stands by what they believe and  rip off the customers with their defective items then I have nothing else to say! AFTER ALL EVERY BODY IS TALKING ABOUT ZERO CUSTOMER SERVICE AND DEFECTIVE ITEMS!

  Again as always, they have failed to reply to my email regarding ticket number 1884140!

  Honor what you advertise instead of posting more TV commercials to trap more victims in order to dig yourself deeper!

  Just a friendly thought to your unfriendly company!!!

  Customer Answer

  Date: 08/14/2023

  Attached is an email from VP of customer relations from this business! It has been 10 days and this gentleman has never replied to any of my past 3 emails!

  I have shown my willingness to work out this problem with them and have replied to one of their reps regarding the defective motor and unfortunately she has not replied for the past few days.

  Again no one answers the chat or phone lines as usual! THE BUSINESS SHOULD KNOW THAT TAKING MONEY FROM CUSTOMERS AND SENDING A DEFECTIVE ITEM AND THEN IGNORING THEM/ NOT HONORING THE ADVERTISED WARRANTY FALLS UNDER CONSUMER FRAUD.

   

   

   

  Customer Answer

  Date: 08/15/2023

  Following is an email from the business which is from the same person who advised me that the missing part of my order will arrive by the end of the June! This company is should provide a final reply to my email about their next and final approach about this nightmare!

  ******************** (Rad Power Bikes) 
  16 Aug 2023, 12:40?am CEST 
  Good afternoon, ******:
   
  We are asking for a video that shows the steps you are taking to turn your bike on to see if there are any issues we may be able to observe during your bike's start-up sequence, even if your bike does not power on. Please follow the steps we've sent to troubleshoot the issue (performing a connector check and controller reset.) Record what happens once you've checked all connections and what happens when you attempt to power your bike on after a controller reset.
   
  Verifying issues through remote troubleshooting requires the use of video and photo documentation to determine the validity of warranty claims and to ensure that the symptoms displayed match up to the symptoms reported by the customer.
   
  Unfortunately, labor charges are not typically covered under warranty. We may, at our discretion, issue reimbursement for labor charges that have been pre-authorized, however, photo and/or video documentation and troubleshooting must be completed first. To read more about what is covered under our warranty, please visit: ******************************************************;
   
  Regarding the previous charges you've paid for out of pocket, can you please submit the itemized receipts for these charges for our team to further review?
   
  Your Passenger Package is still on backorder status. We have updated the estimated ship date to September 8th. Please accept our sincerest apologies for the inconvenience. Below is the section about backorders from our Terms of Purchase: 
   
  
   
  Should you intend to elevate this matter to your legal representation, we kindly request that any correspondence be directed to our legal team at ********************************. While we acknowledge your wish to seek legal counsel concerning this matter, we regret to inform you that we would be unable to provide further assistance or engage in ongoing communication should you opt for this course of action. 
   
  We are optimistic about reaching a resolution that is mutually satisfactory, with no necessity for third-party intervention. 
   
  Please let us know if you have any other questions, comments or concerns. 
   
  Warmly, 
   
   
  ********************
  Senior Customer Support Specialist
  ********************
  
  

  Customer Answer

  Date: 08/15/2023

  Following is the latest about reviews about this business which you could find easily online,

  
  -4 days ago
  No customer service
  No customer service. They dont respond. My bike stopped working and there is no support phone number. Only option is to email them and they send an automated response but no real reply to help. They have a chat option but no one responds. Really sad because I really like the bike when its working hope the owners can figure this out. Wish I had done better homework before I bought my Rad Power bike.
  Date of experience: August 08, 2023

  -This bike was great for the first 4
  This bike was great for the first 4 months. Then i started having battery issues. Their customer support is the worst. It has been 1.5 months and I haven't had any responses to my emails or on their LiveChat via the website. Apparently they are experiencing a high volume of customers contacting them. I purchased a RadRunner Plus on 9/28/22. The battery stopped charging on 7/2/23. I have emailed them three times a week since and have spent countless hours waiting on their LiveChat. I would not buy a Rad bike if I new their support was like this.

  -Completely agree w some of the reviews. The bikes are great- if they run Mine lost all power with less than 50 miles on it and u simply cannot reach anyone with the company for customer support- it is nonexistent. Probably still not a huge deal if you live near a service or brick and mortar store. If not, you are simply on your own. I could not recommend purchasing a bike from them online for this reason. It takes weeks to get a response and the response is not helpful. They do not provide a platform for a dialogue to troubleshoot and correct the problem or atleast guide you in evaluating the issue. Would look at pedego and some of the other brands that support the customers they have
  Date of experience: August 08, 2023

  -Do not buy from RAD
  Like most other reviewers have said, the customer service is horrible. just today alone I have spent more than 4 hours waiting online for someone to pick up the chat. To then have to take videos and pictures all while diagnosing a one week old bike for some replacement parts. And now because I am getting frustrated they are threatening to remove any and all warranty for my bike. What a great company. 
  
  Do your self a favor and buy a bike from a local shop, yes it will be more but at least if something goes wrong you will be able to get it fixed.
  Date of experience: July 28, 2023

  -Do not buy from RAD
  Like most other reviewers have said, the customer service is horrible. just today alone I have spent more than 4 hours waiting online for someone to pick up the chat. To then have to take videos and pictures all while diagnosing a one week old bike for some replacement parts. And now because I am getting frustrated they are threatening to remove any and all warranty for my bike. What a great company. 
  
  Do your self a favor and buy a bike from a local shop, yes it will be more but at least if something goes wrong you will be able to get it fixed.
  Date of experience: July 28, 2023

  -Customer service is horrible!!!
  I bought a Rad Rover6 plus with 2 racks etc. $3000.00 on line from ********* in early
  spring of 2022 and put 337km on it . Took it out this spring and went to charge the battery but not charging so I sent probably 12 or so e-mails with requested video's and photo's . 6 weeks later they tell me my battery needs to be replaced ,warranty is over and they offered $160 off a $700.00 plus tax battery. Like I'm giving them another *****, was just waiting for them to tell me their not paying so I can open the battery and check it myself. Found a burnt fuse replaced it and works fine now . Took me 25 minutes to repair it ,how many people get ripped off because of a 10 amp auto fuse .They don't all have a fuse so I'm lucky. Very stressful waiting for a response for so long and not getting anywhere!
  Never again spend money like that on line unless there's a store I can go to for service.
  Date of experience: June 06, 2023

  Above is only a handful of reviews from trapped customers whom fell for this business, none have relied a reply and I can confirm that since I have contacted them!

  The rep that is posting here has forgotten to mention that she confirmed that the missing part of my order will arrive by the end of June but all she is doing wasting my time by sending robotic messages!

   

  BY THE WAY THE SO CALLED VP OF OPERATION FOR THE CUSTOMER RELATIONS RELATED TO THIS BUSINESS STILL HAS NOT REPLIED TO ME FOR THE PAST 2 WEEKS EVEN-THOUGH HE ASSURED ME THAT I CAN REACH HIM IF NONE IS WORKING!

  Customer Answer

  Date: 08/15/2023

  Following is the latest reply from this company! IT SEEMS THAT THIS COMPANY ONLY REPLIES TO COMPLAINTS ON THIS PLATFORM AND NOT TO THE ONE THROUGH THEIR ADVERTISED CONTACT INFO! HOW COME YOU REPLY SO QUICK ON THIS SITE BUT NOT SO ON YOUR SITE TO HELP YOUR CUSTOMERS?????

  I HAVE CONTACTED MY LAWYER AND THE LEGAL DEPARTMENT FOR THIS BUSINESS TO SORT THIS OUT! WAITING FOR THE BUSINESS TO PROVIDE AN ADDRESS TO SERVE THE LEGAL PAPERS. THIS COMPANY'S REPS/ ACTUAL COMPANY IS NOT EVEN LOCATED IN ****** AS THEY ADVERTISE.

  The irony is that they still indicate to feel free to reach out with any additional questions or comments when they don't even bother! 

   

  Please see the latest reply below.

  Good evening, ******: 
  
  We acknowledge the frustration you're experiencing, and we sincerely apologize for any inconvenience caused. It's disheartening to hear that you're dissatisfied with the assistance provided so far. We want to assure you that your concerns are important to us, and we're committed to finding a resolution.
   
  We understand your frustration with the issues you're facing with your RadRunner 3 Plus. Our intention was never to belittle your concerns, and we apologize if our communication came across that way. We genuinely were trying to help you get back on track and enjoy your purchase.
   
  After reviewing your case thoroughly, it seems there might have been some miscommunication or misunderstanding along the way. We regret to inform you that we're unable to provide a solution that meets your expectations.
   
  At this point, we believe the best course of action is to initiate a return process for the bike. Upon receiving the bike back, we will promptly issue a full refund as per our return policy.
   
  Please understand that our intention was not to waste your time, but rather to ensure your satisfaction and provide a fair resolution. However, since we are unable to obtain video documentation that we need to troubleshoot this issue, we can not move forward.
   
  Regarding the passenger package, we apologize for any confusion caused. Unfortunately, there seems to have been a delay in its shipment. We understand this adds to your frustration, and we're truly sorry for any inconvenience this has caused. Upon receipt of your bike, we will issue a refund for this item as well.
   
  Should you choose to pursue legal action, we respect your decision. However, we sincerely hope it doesn't come to that. Our aim has always been to assist our customers and uphold the highest standards of professionalism and service.
   
  Please send the following photos of your bike so that we can document the condition your bike will be returned in:
   
  The bike from both sides
  The mileage on the display (if applicable)
  The box condition (be sure to document any box damage that already exists)
  A closeup of the bike ID label found on either end of the box (make, model, frame number) 
  Upon receipt of your photos, we will send a prepaid return shipping label to your email and will schedule a ************ for your bike return.
   
  In order for us to schedule a ************ for you, please answer the following questions:
   
  Please confirm your pickup address.
  
  Please confirm the best weekday (at least 1 day in advance) and 5-6 hour time window between 8AM and 6PM local time that works best for your schedule. We cannot schedule same day, weekends, holidays, or specific times. 
  Note: Allowing us to schedule a ************ helps us better track your return. RPB is not liable and cannot guarantee a refund (if applicable) for a lost bike if we do not schedule the pickup and have no proof of the bike being dropped off anywhere. If a bike is lost during shipment for which we did not schedule a pickup, you will need to file a claim with ***** to locate the bike or reimburse you the cost of the bike.
   
  Refunds will be made after the ebike is received and inspected. The inspection process will typically take about one (1) week once the bike is received. Once the entire inspection is completed, refunds will typically be processed in about two (2) business days.
   
  Feel free to reach out with any additional questions or comments.
   

  Customer Answer

  Date: 08/16/2023

  Please find below the latest email from this business.

  After wasting my time since April 17th and refusing to accept the return of the item which I asked for in the first place, now they are asking me to pack, wait for ***** and waste more time to get my refund! I DO NOT TRUST THIS COMPANY AT ALL DUE TO THEIR LACK OF PROFESSIONALISM!

  With the regards to the missing part of the order, I was told by the same person who has been in contact me and her email is included that item will be delivered by the end of June and then changed to August and now by end of September!

  Since they did not honour their warranty and address the customer's concern by avoiding and ignoring communications for months this clearly falls under consumer fraud. I have passed this to my lawyer and his team to prepare a legal action lawsuit against this business and will forward this to ******** ***************** by the name of MARKET PLACE TO INVESTIGATE THIS ISSUE, BY THE WAY THEIR SO CALLED VP OF CUSTOMER RELATIONS HAS NOT REPLIED TO ME YET SINCE 14 DAYS AGO! THIS GENTLEMAN SHOULD BE SACKED ASAP! 

  HE SHOULD TAKE A LOOK AT ALL OF THE COMPLAINTS ON THIS SITE AND EVERY WHERE ELSE TO SEE WHAT A WONDERFUL JOB HIS COMPANY HAS BEEN DOING!

  Below is their latest email which is all generic and robotic as usual!

  ******************** (Rad Power Bikes) 
  16 Aug 2023, 1:44?am CEST 
  Good evening, ******: 
  
  We acknowledge the frustration you're experiencing, and we sincerely apologize for any inconvenience caused. It's disheartening to hear that you're dissatisfied with the assistance provided so far. We want to assure you that your concerns are important to us, and we're committed to finding a resolution.
   
  We understand your frustration with the issues you're facing with your RadRunner 3 Plus. Our intention was never to belittle your concerns, and we apologize if our communication came across that way. We genuinely were trying to help you get back on track and enjoy your purchase.
   
  After reviewing your case thoroughly, it seems there might have been some miscommunication or misunderstanding along the way. We regret to inform you that we're unable to provide a solution that meets your expectations.
   
  At this point, we believe the best course of action is to initiate a return process for the bike. Upon receiving the bike back, we will promptly issue a full refund as per our return policy.
   
  Please understand that our intention was not to waste your time, but rather to ensure your satisfaction and provide a fair resolution. However, since we are unable to obtain video documentation that we need to troubleshoot this issue, we can not move forward.
   
  Regarding the passenger package, we apologize for any confusion caused. Unfortunately, there seems to have been a delay in its shipment. We understand this adds to your frustration, and we're truly sorry for any inconvenience this has caused. Upon receipt of your bike, we will issue a refund for this item as well.
   
  Should you choose to pursue legal action, we respect your decision. However, we sincerely hope it doesn't come to that. Our aim has always been to assist our customers and uphold the highest standards of professionalism and service.
   
  Please send the following photos of your bike so that we can document the condition your bike will be returned in:
   
  The bike from both sides
  The mileage on the display (if applicable)
  The box condition (be sure to document any box damage that already exists)
  A closeup of the bike ID label found on either end of the box (make, model, frame number) 
  Upon receipt of your photos, we will send a prepaid return shipping label to your email and will schedule a ************ for your bike return.
   
  In order for us to schedule a ************ for you, please answer the following questions:
   
  Please confirm your pickup address.
  
  Please confirm the best weekday (at least 1 day in advance) and 5-6 hour time window between 8AM and 6PM local time that works best for your schedule. We cannot schedule same day, weekends, holidays, or specific times. 
  Note: Allowing us to schedule a ************ helps us better track your return. RPB is not liable and cannot guarantee a refund (if applicable) for a lost bike if we do not schedule the pickup and have no proof of the bike being dropped off anywhere. If a bike is lost during shipment for which we did not schedule a pickup, you will need to file a claim with ***** to locate the bike or reimburse you the cost of the bike.
   
  Refunds will be made after the ebike is received and inspected. The inspection process will typically take about one (1) week once the bike is received. Once the entire inspection is completed, refunds will typically be processed in about two (2) business days.
   
  Feel free to reach out with any additional questions or comments.
   
  We regret that we couldn't meet your expectations in this instance, and we're truly sorry for any distress caused. Thank you for bringing your concerns to our attention, and we hope for the opportunity to serve you better in the future.
   
  Our team can be reached by replying to this email, which will reopen your help request, or by sending an email to **********************************. There are also a number of self-service resources available our Help Center! If you need to reach out again concerning this request, please refer the specialist you make contact with to ticket #*******. Due to a high volume of inquiries, please allow our team 3 business days between responses.
   
  Thank you for being a Rad customer!  
   
  Warmly, 
  ********************
  Senior Customer Support Specialist
  ********************

   

  Customer Answer

  Date: 08/17/2023

  The business has not provided an actual address to receive the law suit package but an email! The business needs to acknowledge that they are going to be served so if an email is the only option that they can provide then they should clearly indicate that! After all their history of replying to emails with their company is below poor as every one on this platform has already confirmed!

   ******************************* Vice ********** ******** Operations ******************** still has not replied to previous communications!

  I am still getting generic emails from this business to check their help centre and contact them through phone/ chat lines which does not exist!!!!

  Customer Answer

  Date: 08/19/2023

  Their so called legal department even won't reply to inquiries! Seems they are way busy with law suits!

  Below is my email which has not been addressed!

   

  
  F GHANAVATI <*******************> 8:33?PM (1 minute ago)
  
  
  to Rad support
  
  Hi there,
  
  
  Could you kindly reply to my previous email! It seems like there is a culture of not replying or communicating with customers in a timely manner within your company! 
  
  
  Appreciated your reply and thanks in advance.
  

  

  Business Response

  Date: 08/22/2023

  Dear ******, 
  
  Thank you for reaching out to us with your concerns. We sincerely apologize for any frustration you've experienced regarding the return of your bike. We understand your sentiments and would like to assure you that we are committed to finding a resolution that is acceptable to you.
   
  We would like to reiterate our willingness to resolve this for you by issuing a refund to you upon the return of your bike. We can coordinate with ***** to arrange a pickup of the bike directly from your residence. This way, you won't need to go through the trouble of returning the item yourself. Our aim is to simplify the process and make it as hassle-free as possible for you!
  
  We will also be awaiting correspondence from legal counsel. If required, please ask your legal representation to forward any correspondence to our Legal Department.

  We are dedicated to resolving this matter promptly and efficiently. If you could provide us with the most suitable time for ***** to pick up the bike from your location, we will ensure that the process is completed at your convenience.
   
  In regards to the link you provided from *** Marketplace, we appreciate your effort to share additional information. We are always striving to improve our services based on feedback from reputable sources!
   
  Please know that we value your business and your satisfaction remains our top priority. If you have any further questions or concerns, or if you would like to proceed with the arranged pickup, please respond to this email so that we can more forward with a refund once we have scheduled your bike pickup. 
  
  Thank you for being a Rad customer!  

  Customer Answer

  Date: 08/22/2023

  The following is the response from business which clearly shows all the generic replies and lack of communications even among their own team! My reply is also included.

  ******************** (Rad Power Bikes) 
  23 Aug 2023, 12:39?am CEST 
  Good afternoon, ******: 
  
  Thank you for reaching out to us with your concerns. We sincerely apologize for any frustration you've experienced regarding the return of your bike. We understand your sentiments and would like to assure you that we are committed to finding a resolution that is acceptable to you.
   
  We would like to reiterate our willingness to resolve this for you by issuing a refund to you upon the return of your bike. We can coordinate with ***** to arrange a pickup of the bike directly from your residence. This way, you won't need to go through the trouble of returning the item yourself. Our aim is to simplify the process and make it as hassle-free as possible for you!
  
  We will also be awaiting correspondence from legal counsel. If required, please ask your legal representatation to forward any correspondence to our Legal Department. 
   
  Rad Power Bikes
  Attn: Legal Department
  ******************************************************************
  ********************************  
  We are dedicated to resolving this matter promptly and efficiently. If you could provide us with the most suitable time for ***** to pick up the bike from your location, we will ensure that the process is completed at your convenience.
   
  In regards to the link you provided from *** Marketplace, we appreciate your effort to share additional information. We are always striving to improve our services based on feedback from reputable sources!
   
  Please know that we value your business and your satisfaction remains our top priority. If you have any further questions or concerns, or if you would like to proceed with the arranged pickup, please respond to this email so that we can more forward with a refund once we have scheduled your bike pickup. 
  
  Warmly, 
   
  ********************
  Senior Customer Support Specialist
  ********************

   My reply,

  F GHANAVATI <*******************> 6:58?PM (8 minutes ago)
  
  
  to Rad
  
  
  
  
  
  
  
  Hi there,
  
  
  Thanks for the belated reply as usual which is a common practice within your company! The matter has been forwarded to my lawyer and a lawsuit is coming your way! YOUR COMPANY HAS WASTED MY TIME AND OTHERS FOR A LONG PERIOD OF TIME AND SEEMS LIKE NOBODY WITHIN YOUR COMPANY EVEN BOTHER TO ADDRESS THE ISSUE PROFESSIONALLY!
  
  
  THE BIKE WILL STAY WITH ME AS AN EVIDENCE FOR THE ***** BESIDE THE TESTIMONY FROM 2 SHOPS AND THEIR MECHANICS!
  
  
  With regards to the market place program, it is a program to expose consumer fraud and make others aware about fraudulent companies! Please go ahead and check it!
  
  
  With regards to your provided address to send the lawsuit papers. It is obvious that the communication means nothing to your company, not only toward customers but your own team! Below is a reply from your legal team,
  
  
  Hello ****************, 
  
  
  Thank you for your patience. Your counsel can send your packet to the following address:
  
  
  CT Corporation System (******) *** *******
  *********************************************************************************
  
  In the meantime, if you would like to email the packet you can send it to this email address. 
  
  
  Thanks, 
  Kat from Rad Legal
  Rad Power Bikes  www.radpowerbikes.com
  ********************************
  
  
  
  
  So which address and what kind of joke is your company!!!!!!

   

  Thanks for nothing again!

   

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20044265
  
  I am rejecting this response because:

  - The business has wasted my time since April of this year!

  - The business does not reply in timely manner!

  - THE BUSINESS REFUSED A RETURN AND REFUND WHEN WAS REQUESTED BACK IN JUNE AND NOW THEY HAVE CHANGED THEIR MINDS!

  - The business keep sending conflicting information! One party provides an address for their legal department to be served with the lawsuit and another party provides a different address!

  -THE BUSINESS WILL BE SERVED WITH LEGAL PAPERS AS SOON AS THEY PROVIDE AN ACTUAL ADDRESS! UNFORTUNATELY THEY HAVE NOT DONE SO FOR DAYS!

  - IT SEEMS LIKE BUSINESS IS NOT INTERESTED TO INTERACT WITH CUSTOMERS AFTER TAKING THEIR MONEY AND SEND THEM DEFECTIVE ITEMS!
  
  Sincerely,
  
  *******************************