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Business Profile

Games

Card Kingdom

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CARD KINGDOM BUY AND SELL CARDS. I LISTED 49 CARDS FOR SALE $262.83. THE CARDS WERE SENT TO CARD KINGDOM IN *****************. THE CARDS WERE ASSESSED AND I WAS OFFERED $183.73, TAKE IT OR LEAVE IT. NOT THE SAME AS THE ORIGINAL ASSESSMENT. THIS $183.73 WAS OFFERED AS A CREDIT. THIS MEANS I NEED TO PURCHASE ***** PAY CARRIAGE AND ANY TAXES TO RECEIVE THE BENEFIT OF SENDING MY CARDS ABROAD. I SELECTED THE ***** I REQUIRED THREE WEEKS AGO AND QUITE A FEW E-MAILS LATER I HAVE BEEN UNABLE TO COMPLETE MY PURCHASE. ON THE BUY PAGE, HAVING PICKED MY PURCHASES, IT SAYS "PROCEED TO CHECK OUT". ON THE FOLLOWING PAGE IT ASKS FOR A COUPON CODE, I DO NOT HAVE A COUPON CODE. A NUMBER OF E-MAILS HAVE GONE BACK AND FORTH BUT THE GUY "****" DOES NOT WANT THE PURCHASE TO GO AHEAD FOR SOME REASON. HE HAS MENTIONED OTHER CLIENTS EXPERIENCING THE SAME OR SIMILAR ISSUES. SO WITH PRACTICE YOU WOULD EXPECT THESE ISSUES TO BECOME EASIER TO RESOLVE EACH TIME THEY OCCUR. IT WOULD BE VERY DISAPPOINTING IF BECAUSE I AM IN ******* THAT THIS IS A DELIBERATE PLOY TO HOPE THAT I WOULD ABANDON MY INTEREST AND WALK AWAY. I AM HOPING THAT WITH YOUR HELP I WILL SEE SOMETHING IN RETURN FOR THE ****************** THE FIRST PLACE. MANY THANKS, ***.

    Customer Answer

    Date: 09/06/2024

     it would appear that the reason my order was not fulfilled was a lack of stock. If you have not got it then you cannot send it. Why this was not checked is a bit of a mystery but there you go. The order has been changed and will be dispatched shortly. Many thanks for your help, ***.

Card Kingdom is NOT a BBB Accredited Business.

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