Reviews

Review Details

• Review fromCynthia H

  Date: 01/15/2025

  1 star

  Cynthia H

  Date: 01/15/2025

  They received my 3000 card and said it was fake I have proof it not. They stole ****************** I'm *****% sure this is not right

  Card Kingdom

  Date: 02/13/2025

  We take card authenticity seriously and do not knowingly purchase or sell counterfeit cards. One card in your order was identified as counterfeit, and we could not accept this card along with the rest of your order. You did receive prompt payment for all of the other cards you sold to us. Our Grading team carefully reviewed your order, and we quickly notified you about the counterfeit. Our Customer Support team handled your concerns with diligence and according to our policies. 

• Review fromLauren B

  Date: 11/12/2023

  1 star

  Lauren B

  Date: 11/12/2023

  I recently sent this business 4 buylists of cards, and selected to receive a check for each of them in the mail as payment since Paypal will not allow me to receive nor send money. The **** website shows that the checks were scanned in their system, but the mail never arrived at my house. I've messaged **************** twice - zero response. They now have over 300 of my cards (I checked the tracking, the package was delivered and the buylists were processed), but I have not been properly compensated for the cards I sold them. I was supposed to receive the checks on November 2nd - November 4th (according to the **** site; that's when it claims the checks were delivered but they never arrived). It has been over a week since they were supposed to arrive.I want to be paid for the cards I sent them. Otherwise, this is essentially theft and fraud - on the Federal level, since it involves the ****. Hopefully they will come to their senses and contact me to resolve this issue and properly compensate me for the cards I sold them.

  Card Kingdom

  Date: 11/27/2023

  Hello, 

   

  Upon review it looks like our Customer Support team responded to your inquiry within 72 hours. After reviewing your correspondence in that ticket it appears that you have received the checks from ***** I'm glad to see that this situation has resolved. If you have any further questions or concerns, please feel free to continue working with the Card Kingdom Customer Support team. 

• Review fromC. W.

  Date: 12/21/2022

  1 star

  C. W.

  Date: 12/21/2022

  I have been buying cards from this business for years. Thousand and Thousands of dollars I have spent with this company. Never had an issue.My last 2 orders they have shorted me cards. It takes a month for them to fix the problem. Customer reps do not call you back. Too big to fail as they do not care about loyal customers.When I asked why a customer rep will not call me back...."well it was her days off." At least pretend that you care about your customers. Stop making excuses, look at the video cameras and find out why these cards are missing, fix the problem in a timely manner. I don't want to be compensated $10.00 credit, I just want the cards I ordered.

  Card Kingdom

  Date: 12/22/2022

  Hello *****, Thank you for your feedback and for your business. I took a look into your most recent contact with Card Kingdom's Customer Support and it looks like they refunded you for the missing cards, to your original method of payment, within 48 hrs of receiving the list of missing cards. It does not appear all the missing cards are currently in stock, so the team issued a refund instead of waiting to do a replacement. My sincere apologies that is not the resolution you wanted.You've mentioned here that you were shorted cards on another order; I'm sorry to hear that. I'm not seeing any additional contact into our Customer Support team about missing cards. They'd be happy to resolve it for you, if you reach out to them via [email protected] I'm sorry we fell short of your expectations here and I hope that we can work together to serve you better in the future.

  C. W.

  Date: 12/22/2022

  Thank you for the response. However, that won't help when my son does not get them for Christmas. So right now, I have no cards and no refund. The lack of caring to look into it is what gets me. I ordered these cards 12-7-22,they were shipped were shipped 9 days later and, in my mailbox by 12-19-22. I opened the package and called your company that night. 3 cards were "due to inventory error, this order has been adjusted and refunded for missing cards. Thank you." marked on invoice #******** 12-16-22 06:52:27-They have yet to be refunded on my purchasing CC. 11 cards were missing on the bottom of the list. Could someone pull these cards from a different set and get them out to me priority? Been a hero for Christmas? Yes, they could have but decided not to. It's easier to shrug our shoulders and come up with excuses why they would not call me back. Stand up as a business and say we messed up, but we fixed it for Christmas. You have not FIXED anything. As for the prior order, it was fixed. A MONTH after I contacted customer care. Refer to order ##********. I ordered an Ancient Copper Dragon. and was given a different c*** dragon instead. No biggie right. fix the problem. No, it took her a week to look into it. No call backs. I had to hound them. Then 2 more weeks before it shipped. Let me say this also. I love Card Kingdom. Maybe hey, let's make this right and take care of this guy, he spends a c*** ton of $$$$ with us. I have better things to do then type this letter. I just want the cards I ordered, when they showed available on your site, put them in my cart and paid for them. The cards I purchased are not magically "gone" and I'm not going away until you fix it.