We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

International Mailing Services

Mail A Letter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in International Mailing Services.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found this service online. I am currently out of the country on vacation and needed to mail out some documents. The website claims that all mail is sent out the 'next business day'. However, after spending around $30 to send out 5 letters that are time sensitive and vital to a client - I notice after several days they have still not be mailed out. I attempted to contact the company via their customer service form. However, the form does not even work. When I called the customer service phone number - it appears to go to some guy's cellphone voice mail after one ring. I don't even know if this is a real company at this point. There is no option to cancel orders, there is no way to contact the company. It seems like this is a complete scam and I want my money back immediately.

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/24/25 I paid for express they took about 47 and change and haven't even started it yet and it's almost 1/28. This doesn't include mailing ...Refund as the bank will be in touch ...you never created it never mind mailed it

  • Initial Complaint

    Date:12/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 5, 2024 Approximately two years ago, I created an account on the ************************** website. I used my debit and credit card numbers to make dozens of transactions. Additionally, I have used personal and business addresses of my contacts to use for mailaletter services. Mailaletter and **************, both have yet to respond to my queries regarding reseting my password for my account. Thus, I have been forced to create a new account. I have no longer received confirmation emails that my mail paid for with my debit and credit are in production. Most importantly, I have recently made a payment to ************************** using my debit and credit card and the letter has not been mailed out. I fear they are abusing my contacts information and mail. Some contacts complain they have never received my mail. Better Business Bureau. Please help me in contacting mailaletter services and ************** and BBB please help me ensure my mail is safe.

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    08/20/2024 I would like to File a complaint with the Better business Bureau in regards to company: www.mailaletter.com,.....On 08/02/2024 I paid for express mail for overnight delivery wich was: $47.98 cents,... Usually when I pay for this service, my mail service leaves that same day and gets to the correct destination in a day or two,...On 08/02/2024 when I paid $47.98 cents my 1 page letter was actually going to United States District courts Eastern District of ********** to ask and request for an Extension of time on my Court case procedure.I accepted this one page mail service to get to my destination from 08/03/2024-08/05/2024 with the price I paid,... Because the Washington Courts never got this letter yet at any given time the courts could call e up and say we're closing out your court case because we never got that letter in the mail from you for an extension of time,.....On August 19th I get an email from the company: www.mailaletter.com ******************************* saying that that 1 page letter was just mailed out,..... Very unprofessional,... hurtful, disrespectful I don't know the right words the Mail should have gotten to the courts a lot sooner and a lot faster,.....I am asking for: www.mailaletter.com to please Cancel that letter that you all just mailed out to the Courts on 08/19/2024 and please refund me the amount of: $47.98 back to my original payment-method and please in the future if I pay your guys company the amount of: $47.98 please make sure my mail gets to the destination in a day or two please and thank you,...Sincerely,.....***************************** Email: ******************************* Cell: ************

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to contact customer service to see if my ********************** was mailed out and no one answered.

  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 25th 2023 at 7:35 a.m. I called to cancel my ************ as I was moving out of Sun City to ********, ** I spoke with ******* and she told me there would be an early termination fee because I downgraded my service in February of 2022 and therefore I supposedly signed another 2-year commitment. However I asked the lady on the phone in February of 2022 if this would extend my commitment and she said oh no not at all..******* then told me that there is a 10-month commitment remaining at 77 a month and I asked her to please send me to the resolution center she said she can't send me there because she is a lead and they are too busy. I told her if she can't help me I would write a letter to the Better Business Bureau and at 7:52 a.m. she said that she's no longer allowed to talk to me because I said that I am going to send this to the bbb. I told her no problem just transfer me to someone higher up. At 7:52 a.m. ******* told me she's still waiting for manager in the resolution Department to reply to her request via email to get on the line with me and that I will be waiting a long long time because they never answer and she started laughing.I said no problem because I have all day..At 7:55 a.m. she said she would request a call back to me and I said how long would I have to wait and she said that they wouldn't call me back I would have to call them again!She said she had other people to help and that she could no longer stay on the line with me as it had been 20 minutes she said that I will owe the money and they will send me the final bill and I said but I asked the girl in February of 2022 and she said there is no more extended contract when I downgraded..Can you please help me? their crooks!My two years commitment was up April 17th 2023!

  • Initial Complaint

    Date:04/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I am writing to file a complaint against Geologie, a skincare company that has engaged in unethical business practices, including enrolling me in a monthly subscription without my consent, failing to provide a receipt of purchase, and lying to keep my money.On February 21, 2023, I made a one-time purchase of Geologie's skincare products through their website. However, in September, I noticed a charge of $127.19 on my credit card statement from Geologie. When I called their customer service, I was informed that I had been enrolled in a monthly subscription without my knowledge or consent.I immediately requested to cancel the subscription and for a refund of the unauthorized charge. However, the customer service representative refused to issue a refund, provided no evidence of my enrollment. I would provide an order number, but no receipt or confirmation email was provided for the illegal transaction. I then searched online and found many other people who had experienced the same issue with Geologie. It appears that this is a common practice for the company, and they have been deliberately misleading customers to increase their profits.I am extremely disappointed by Geologie's dishonest and unethical practices, and I urge the Better Business Bureau to take action against this company to prevent them from deceiving other customers.I request a full refund of the unauthorized charge and an apology for the inconvenience caused. I also ask that the Better Business Bureau investigates this matter and takes appropriate action to ensure that Geologie does not continue to deceive and harm its customers.Thank you for your attention to this matter.Sincerely,*****

  • Initial Complaint

    Date:09/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wrote a letter on 9/27 and paid $50 for express shipping which is "guaranteed to almost all locations overnight." The letter was shipped on 9/28 and is not scheduled to arrive until Saturday, October 1. The letter was sent to an inmate and prisons do not distribute mail on the weekend. Thus, I could have paid $1.99 for my husband to receive the extremely important letter 6+ days later or dropped it in the mailbox myself, which i typically do, with a single stamp. The purpose was the importance of arrival time, which is clearly not the case. Mailing #: ****** Addressed to: ********************* 41543-280 Number of Pages: 1 Tracking number is: **** ********************** Please help me resolve this, as I have tried calling and writing multiple times and received an error message. Thank you in advance for your time. ****

Mail A Letter is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.