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Business Profile

Marketing Software

Outreach Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reporting Outreach's Unethical Business Practices.A former employee entered into an agreement with Outreach I.O. He was not an authorized signatory of the Company. The former employee left the Company in November of 2023 and the Company is left paying for an unauthorized service that is not being used. The contract was for an entire year and the $1,920.50 was paid and now are being charged monthly for voice calls that ***** is making. ZERO calls using that service have been made. The former employee states that the sales representative that he spoke with led him to believe there would be a one time fee and no hidden charges and yet, the bills are not matching up with the actual use of the platform, which are none. Additionally, Outreach is impossible to get a hold of to cancel. They only have online support tickets to address customer service complaints and take days to respond. Outreach refuses to speak with anyone over the phone. The only resolution they provided was to cancel the service from the August **** renewal date so it doesn't auto renew, which is unacceptable, as the service is not being used. Outreach has two accounts one to use the platform and one for billing. The billing account has never been used and cannot be accessed. Outreach has refused to offer a solution for it to be accessed and when members of my staff create customer service tickets, the response is that the problem has been solved and yet, we are still unable to access the account. To summarize, my company is now paying for an account that it cannot access- either the service platform or the **************** and is not using it. It is unethical and unjust to continue to bill our Company for a service it cannot use. We are hopeful that the BBB can help us resolve this issue before it becomes a legal matter.

Outreach Corporation is NOT a BBB Accredited Business.

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