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Business Profile

Parking Facilities

Diamond Parking Services, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Diamond Parking Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Diamond Parking Services, LLC has 39 locations, listed below.

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    Customer Complaints Summary

    • 524 total complaints in the last 3 years.
    • 138 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This situation occurred May 17, 2024. I've tried contacting the business several times and did not get a response from them. I wrote a review on the Better Business Bureau's website and did not get a response from this business.I am taking this a step higher now. If I can't get the results I want here, I will contact my lawyer.On May 17, 2024, I drove my 90 year old father to a business on ********** just north of ****************************************. He had an appointment close by. I parked in a parking lot we've been using for years. When we got back to the car there was a ticket on our windshield for $83.15. I called the company and told them that I would not pay the ticket because there were no signs in the parking lot saying that we could not park there. I was told that there are signs. This is a lie. If there are signs there, they are not clearly visible. I was also told that it is my choice not to pay the ticket, but if I do not pay the ticket, my car will be towed if I ever park in a Diamond Parking lot again.First of all, I do not know where all of the Diamond Parking Lots are in the city because there is no clear signage anywhere.Second of all, it is not legal to tow my car just because I don't pay a ticket.I want a written apology for this more for my 90 year old father's sake. I have never encountered such arrogance and spite from a business before.

      Business Response

      Date: 06/17/2024

      Hello,

      We do need a little more information from you in order to research this situation further. Can they please provide the notice number to us and any other information they feel is valid to the appeal of this notice? It can be sent to me directly at ***************************************** As soon as we receive this, we can research the specific issue and find a resolution.



      Regards,

      ***********************
      MANAGER PARKING SERVICES ******

    • Initial Complaint

      Date:06/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unable to reach a person to speak with in customer support.In December of 2023 I visited ******* for a week of work meetings. I parked in one of the Republic Parking open air parking lots under I-5 (Lot Code 1134, ***********************. I arrived in the morning at approximately 6:20am. I parked, went to the pay kiosk and paid the fee for the day ($12.00) I have an image of the cell phone notification I received when the charge went through.A few months later I received a notice B172971. The notice indicates a time of 16:43 and a type 2 (Parking receipt expired) for $93.I initially thought it was just a misunderstanding and they thought I had not paid. So I went online and submitted the photo of my credit card charges indicating I had paid.However, I received a second letter indicating I would be sent to collections. So I have tried numerous times to contact Republic Parking via phone to discuss this but nobody ever answers.Im not disputing the fact that I may have ran late that day. I know that some of my meetings that week did run long. However, I would dispute that I was only offered 1 payment option for the day which I paid and interpreted as payment for day. I am not local and can not go back and view the exact wording of the signage.I would take their word that there was some indication of a specific time period, and as such I would have been (I am) willing to pay a reasonable fee for extending the time of my stay by a couple hours. Unfortunately, $93 is not reasonable.I would ask that someone from Republic Parking office contact me regarding this issue.I appreciate your time and help resolving this.Thank You

      Business Response

      Date: 06/14/2024

      *** -

      Thank you for reaching out to us regarding the notice you received.  Unfortunately, the lot you parked in was not a Diamond Parking lot.  As shown on your credit card charge,and as noted in your complaint, the parking and the ticket were from Republic Parking. This is a separate company and not affiliated with Diamond Parking.

      Please reach out to them directly for assistance in this matter.

      Thanks

      ***************************

      Operations Manager | Parking Services

      Customer Answer

      Date: 06/17/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I apologize... I selected the wrong business... I meant to select Republic Parking, not Diamond Parking


      Sincerely,

      ***********************

    • Initial Complaint

      Date:06/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 16, 2024 and on June 12, 2024, my vehicle was given a ticket at a Diamond Parking Service Lot (A483) at the ***************** in *******. On both dates, an appointment in the medical facility was attended. Both dates a ticket was issued. To dispute the ticket private medical information was needed to prove an appointment was attended. A pattern of ticketing regardless of seeking proof, on the parking attendant's end, of someone going into the ** medical building feels like a scam. How do people without technology resources or an electronic paper trail of going into the building dispute these tickets? The tickets have a small time window in which to be paid, 15 days.

      Business Response

      Date: 06/17/2024

      Hello,

      Our goal with any customer, is to provide the reason the notice was issued to prevent it from happening again in the future, and then to provide a resolution.  We need a little more information to research this complaint further.  Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to ****************************************** As soon as this is received, we can then review your specific appeal.  Thank you.

    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Diamond parking issued me a ticket claiming I walked off their lot because I walked toward ********* steeet. Their lot is situated behind ******* Supermarket on the corner of ********* and ********. I walked toward ********* because I was meeting my wife on the corner of ********* and Broadway by the light because she needed help with my son and the stroller before we walked down Broadway into *******. We were there for a few minutes because they didnt have the diapers my son needed and then went back to the car to find this notice. I was parked there for maybe 12 minutes (youre allowed to park for 30) and I was given a ticket simply because I didnt take the path the parking maid says I have to. Being given a ticket for walking toward ************************* (which ******* is on the corner of) is beyond ridiculous. Especially since I was only there for 12 minutes. Id like this ticket expunged as I was only there for a short time and was parked lawfully.

      Business Response

      Date: 06/17/2024

      Hello,

      Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. Diamond Parking has been hired to enforce these parking rules as posted on the property due to the unauthorized use on the facility. One of the rules posted is that you are not permitted to leave the property without your vehicle, or you can be ticketed and/or towed. Specifically in their case, they were witnessed by our patroller leaving the lot which put them in violation, as stated on signage, and the patroller is contracted to immediately issue a notice. We have however, reviewed the case/appeal and will cancel this notice as a one-time courtesy.  Thank you.  Have a great day!



      Regards,

      ***********************
      MANAGER PARKING SERVICES CANADA

    • Initial Complaint

      Date:06/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid for our parking for two hours and were ticketed 13 minutes after leaving the lot because the person confused 8 with B and entered the wrong license plate

      Business Response

      Date: 06/17/2024

      I received this BBB complaint the morning of 06/17/2024. and wanted to reach out. To reduce future complaints, I coached the specific lot checker last week on 06/10/2024 regarding the mistake when the appeal came to my desk.

      Lot checker coached on 06/10/2024

    • Initial Complaint

      Date:06/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to sandrige mall.when I get back to my car and i see a diamond parking ticket now I m complaint ,beacous I never had any problems befor. Thanks!!

      Business Response

      Date: 06/13/2024

      Hello,

       We need a little more information in order to research this complaint further. Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as this is received, I can review your specific appeal.   Thank you. 


      Regards,

      ***********************
      MANAGER PARKING SERVICES ******

    • Initial Complaint

      Date:06/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for 10 hours of parking in their parking spot, left before my expiration window, and they still are trying to ticket me despite having receipts of the payment. The ticket amount is for $65.50. They gave me the ticket at 06/01/2024 at 11:28PM, despite my parking being valid until 06/02/2024 at 04:00AM.

      Business Response

      Date: 06/03/2024

      Hello *****,

      We understand and deeply regret the frustration this has caused you. There was a glitched on our end and were not able to see your payment on our end that day.We were able to locate your payment and have waived this notice.

      If you have any further questions or concerns, please don't hesitate to reach out.


      Best Regards,

      ***************************;| Area Manager ******* Self-Park 
      DIAMOND PARKING SERVICE

      Customer Answer

      Date: 06/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I payed for parking using the park mobile app, my parking started at 6:04pm. When I returned to me car I had a "ticket" saying I parked without paying at 6:05pm. I reached out to the business via email to despute this, however according to Reddit it seems like they aren't helpful. *********************************************

      Business Response

      Date: 05/31/2024

      See Attached.

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday May 25th 2024 you gave my family a ticket who clearly has handicaped plates and was legally parked in a handicapped spot.Diamond Parking Service do you not know Washington parking laws?First off look at this picture a legally park car in a legally painted disabled parking spot,First per City of ******* - ******************** website: Parking In ******* There are around 2800 on-street meters in the city, which are enforced 8AM-7PM, *******. Parking is free outside these hours. Ticket was issued at 8:00pm therefore per City law it should be free. Now let's look at ******************************* Laws: per ********************************************* to park using your placard, plate, decal or tab You can park:1.On the street, for free, in any parking space that is time restricted (including metered parking).2. In any specially-designated disabled parking space.Van-accessible spaces are designed for use by wheelchair vans. Use them only if you drive a wheelchair van or no other disabled parking spaces are available.3. This doesn't apply to privately-owned parking lots or areas reserved for special types of vehicles (fire lanes, loading zones, etc.).You can't park in zones or areas:1. Where stopping, parking, or standing of all vehicles is prohibited.Reserved for special types of vehicles (fire lanes, loading zones, etc.)************************************************************************************************************************************************************************************************************************************************************************.).

      Business Response

      Date: 05/30/2024

      See attached.

    • Initial Complaint

      Date:05/27/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 27, 2024 Diamond Parking Reference # ******** To Whom It May ********* have just received notice that my appeal has been rejected. To Whom It May ********* received a parking violation notice by mail dated May 22, 2024 related to a ticket allegedly issued April 21, 2024. However, the letter states that a payment notice was left on your vehicle requesting payment of the Parking Rules at that facility. In fact, a payment notice was not left on my vehicle. I left my vehicle for 10 minutes to pick up needed medication after checking to ensure that the business, ********** Medical was closed so as not to impede their customers. Photos of my vehicle by ********************** clearly show that no notice had been left on my vehicle. If I had received a notification, I would have addressed the issue at the time, but did not until I was made aware of this issue in late May over one month removed from the violation. Diamond Parking informed me that I have now accrued a late payment penalty and additional costs for a cumulative total of $126.50. The company maintains that their officer observed me leaving my vehicle to conduct business elsewhere. Given the fact that I only left my vehicle for 10 minutes (verifiable by receipt), I can only assume that the company employs the predatory practice of planting personnel at the site to generate an easy stream of revenue. If, indeed, the officer observed this infraction in person, why was there no notification on my vehicle? As the Better Business Bureau directs, I tried to contact Diamond Parking to discuss this issue. Multiple attempts to reach the business via their phone number contact were unsuccessful. I then addressed my concerns in correspondence with the company which denied my appeal without addressing the concerns stated above. Sincerely,

      Business Response

      Date: 05/30/2024

      Hello,

      Our goal with any customer, is to provide the reason the notice was issued, find a resolution and to prevent it from happening again in the future.
      Please note that this location is private property and all parking rules have been created by the property owner(s).  Diamond Parking has been hired to enforce these parking rules as posted on the property due to the unauthorized use on the facility.  There are signs that state that no ****** parking is permitted (I have attached photo one of one of the signs) and doing so could result in a ticket/tow. We have verified there is no photo showing the ticket left on the windshield and will cancel this notice as a one-time courtesy.  Thank you.

      Regards,

      ***********************
      MANAGER PARKING SERVICES ******

      Customer Answer

      Date: 05/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Diamond Parking Services, LLC is NOT a BBB Accredited Business.

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