Complaints

This profile includes complaints for Avenue5 Residential LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avenue5 Residential LLC

  901 5th Ave Ste 3000 Seattle, WA 98164-2066

• 

  Avenue5 Residential LLC

  16520 North Rd Bothell, WA 98012-5991

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  Eagles Landing

  2785 Eagle Dr Ammon, ID 83406-5711

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  Aura Burnside

  77 NE Grand Ave Portland, OR 97232-3548

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  Century

  3720 N Vancouver Ave Portland, OR 97227-1430

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have been renting out from ***************** community for 12 years now. As of recently, avenue5 took over as the management company for the leasing office. Our apartment is very out dated and has all appliances from 2013 when we moved in. All the new units come with up to date items including a refrigerator. When we moved in we never got a fridge. Sofi is increasing our rent the max california allows which is 8.9%. We have asked the property manager to lower the increase because our unit is so old and out dated with no fridge from the community. But she said there is nothing we can do my boss said we cant do anything. I also asked to speak to the regional manager and she said sorry you can not. They are trying to charge us almost the same amount for the brand new units that are up to date with nice appliances and a fridge but they don't care. We just want BBB to know this company has 0 customer service and does not care about the people who are paying to be in their communities. They don't care that we have been there for 12 years without missing any rent payments including during covid. I also called the corporate office multiple times and they said the regional manager would call me back and never did. I would greatly appreciate a call back from the upper management that oversees the sofi laguna hills community. I understand that rent prices have gone up and so has ours but for us to have a old unit with old appliances and no fridge and they do a max increase california allows is unfair. So we would live BBB to know this company is only money hungry and won't help residents that have been supporting the community for so long. We have to pay a heafy garage payment plus the community charges us 200 for trash, sewage ect... so with all that our rent for a 2 bedroom appartment thats outdated is over 3000. Thank you for listening and your time.

  Business Response

  Date: 05/28/2025

  Hello,

  We have spoken with the Property Manager at ***************** and can provide the following information.

  They spoke with you about the option to transfer to another unit that includes a refrigerator after you requested a decrease to your renewal rate. The Property Manager explained that we were not renovating the units, but we did have units with a

  refrigerator.  After reviewing the current rates, you preferred to discuss the possibility of the property providing a refrigerator for his existing unit instead.

  After checking the inventory, the Property Manager was able to approve the request. They met with you again to share the news, but you declined the refrigerator at this time. You mentioned that you may reconsider and return if they decide to move forward

  with the change. You expressed appreciation for having the option available. This was an amicable exchange.

  Thank you.
  
  

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23271872
  
  I am rejecting this response because:

  I just want the BBB to know that this compnay is taking advantage of their residents by implementing the highest maximum rent increase without having any renovations done. We had to force them to change a toilet that was 13 years old. And by force thry tried to get around changing a toilet about 5 times and when he finally came to change it he said let me clean it and fix it for you and I said no im not taking anything else except a new toilet. They are a money hungry company that doesnt not care whatsoever about their residents. Yes I sat with the property manager and but she did not help at all one bit. I dont need a resolution from the community because they dont care about anything except money so there's no resolution. They forced us to be in another year contract with them or they would increase the rate again in 3 months by another 10%. If this is not price gouging, then I dont know what is. As long as BBB knows these people are not helping customers and they should not have a A rating then me and my 2 roommates are happy with the result. Thank you to the BBB for being behind the consumers. Much love to the BBB. 
  
  Sincerely,
  
  Navied Ghaemapanah

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to move out of an apartment called ***** at ************* after living there 7 years. It was due to extreme nuisance noise from the apartment next to me G307. I repeatedly had issues with massive banging sounds happening at night time after 10pm. The people below them moved out to and then some other people moved in for 2 or 3 days it looked like they immediately moved out. There were a series of issues with smoking and loud music throughout my last year there. I just want to be allowed to leave and not pay rent for May. It was extremely stressful finding a new place and I had to spend 1000 dollars on movers. I could not take anymore there after the hundreds of instances of smoking and blasting music during the night there. I have documentation of all the times I was disturbed by loud noise and smoking. I did not have quiet enjoyment of the apartment and intend to pursue this all the way.

  Business Response

  Date: 06/02/2025

  Hello,

  We have spoken to the Property Manager at ********* at **************. We can provide the following context.

  You were unhappy living at ********* towards the end of your stay. You were in a month-to-month lease and lived in a top floor unit. You had complained about the residents below you, but the team at the property spoke with the residents and the noises stopped. You complained that their bass was too loud and that they were smoking. These residents ended up moving out in April, but we had no other complaints from other residents. You also complained about your neighbor that was across the hallway and that they were too loud. These residents also moved out in April. None of the units that you filed complaints about are still living at the property.

  The Property Manager and the leasing team spoke with you in person many times and via email. They spoke with your neighbors as well and ensured that noise was being kept to a minimum. We gave notices to all as well and have documentation.

  You were reminded multiple times that a 60-day notice was required. Your notice was supposed to go until May 31, 2025, but you turned in keys on April 30, 2025.

  We cannot accommodate this fee waiver. Per the terms of your lease, you are responsible for the full 60 day notice.

  Thank you.

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23271360
  
  I am rejecting this response because:
  

  I moved out of the property pursuant to the Utah Fit Premises Act after providing 10 day notice to the office and repeatedly attempting to address the issues for months starting on February 19th. The neighbors repeatedly escalated and violated multiple terms of the lease agreement. My vehicle was vandalized multiple times and the smoking and noise continued after notices were given in fact it escalated drastically. I received no assurance that any substantial action was being taken as required by the Utah Fit Premises act. The noise was extremely loud waking me up multiple times during the night and aggravating my PTSD. The noise was extreme and sounded intentional to harass and alarm me and occurred almost exclusively during quiet hours when I was sound asleep. It was like suffering psychological torture and *****************. I asked if a notice to comply or vacate was issued to apartment G307 and was only told that they would be "reaching out" to the neighbors.  I did not consider that to be assurance of substantial action and I was finally forced to find a new apartment when I could no longer live like that. This resolution is unacceptable.

  
  Sincerely,
  **** ******

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to an apartment community on 3/5/2025. Before I applied I asked the leasing consultant is having filed bankruptcy an issue? She said no and asked more details like when I filed and when was it discharged. It was recent in Jan. 2025. I applied the application was immediately denied. The fees to apply were $275. $200 being refundable. I was told I still had to wait until 4/18/25 to be refunded although I applied 3/5/2025. I then waited until 4/25/25 still no refund. Ive attempted contacting the leasing office to resolve the issue. Now on 4/25/25 their response is wait until 4/28/25 for accounting to be in office to tell me if a check was mailed. They continue to disregard the issue offer no solutions just keep giving me dates to call and follow up offering no solutions or alternatives to refund or advising me to keep waiting.

  Business Response

  Date: 04/29/2025

  Hello,

  We'd like to assist you further with this issue. However we cannot assist you until we know which property this occurred at. Please provide this information for us at your earliest convenience.

  Thank you.

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23255705
  
  I applied to the *************** located at ************************************. My leasing consultant was Timithea Flowers. My last communication with her was 4/25/25. She said to call on 4/28/25 because she had to speak to accounting so they could tell me a check number for the refund issued. Ive called several times since then and no response. This isnt the first time shes told me she would call me and hasnt. She continues to just provide excuses. Somewhere someone has made a mistake resulting in me never receiving a refund. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2, 2024, I applied for an apartment at ****** ****************************************************************************************************************** I was told I would receive a full refund if I was denied. My application was denied and have NOT received my refund.I have visited in-person multiple times and called the office many times. Every time, they take down my information and say they will get back to me. It has been 5 months now and its obvious they are attempting to steal my money.

  Business Response

  Date: 06/05/2025

  Hello,

  Confirming that your desired settlement was completed, and a refund was issued with check # ****.

  Thank you.

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3rd 2025, I moved out of an apartment in ********, **********. The complex is called Alley111 and is managed by Avenue5 Residential for the last 3 month or so of my stay there. My move-out statement (attached) included $195 for "Cleaning Charges; Apartment", even though the apartment had already been thoroughly cleaned. I requested a detailed explanation of the charge, which the billing department explained to me as a "FLAT RATE". But such flat rate based on apartment size is not mentioned in the lease I ********* such, I'm contesting the charge, requesting it be removed, or at least that a justification in the form of a cleaner's invoice be provided. I informed the Avenue5 billing department that after I see the justification of $195, I will pay it. After a week of me requesting this justification, I received an invoice from the Avenue5 billing department. It was an invoice from a 3rd party cleaning vendor, dated on 4/15, more than 45 days after I moved out of the apartment. The invoice also has a bill more than the original $195. It's now $303 because "unfortunately your unit ended up being extra dirty" (using her own word)My partner and I cleaned the apartment thoroughly, even cleaned the inside of the fridge and bath tub. I was told originally that this cleaning fee was a "FLAT RATE", but later it "ended up being extra dirty", so it's no longer a flat rate. With the cleaning we did before moving out, this "extra dirty" claim makes this charge look fraudulent. Even if the invoice is legit, the invoice date was way after we moved out. I am not responsible for keeping the apartment clean for more than 45 days AFTER I moved out. The contradicting justification of flat rate and evaluated rate is unprofessional. For all these reasons, I am requesting it be removed.

  Business Response

  Date: 06/05/2025

  Hello,

  We have spoken with the Property Manager and can provide the following context.

  The move-out charges were explained to you via emails, phone calls, and in-person conversations with members of our property team. In these conversations, you were provided proof of the condition your apartment was in and the why the corresponding charge was sent. In response, you began to call and harass our billing department, and even the cleaners.

  The condition the apartment was left in was categorized as "extra dirty". The charge that was sent to you for this cleaning was based on the cleaners and how they categorized the condition of the apartment.

  We are not able to accommodate a refund at this time.

  Thank you.

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The **** was advertising one month rent free. However, I did not receive a months free rent. I have paid rent Nov 1 through April. Im being billed again for April due in May. Will be billed again in June since the company is saying there is a delayed in the con-services. The **** is falsely advertising and are applying fees outside my 6 month term-which I have terminated as of April 30.I have all supporting documents that are needed to support this claim.

  Business Response

  Date: 06/06/2025

  Hello,

  After speaking with the Property Manager, we can provide the following context.

  First, please see the attached ledger where you can clearly see you received a rent credit with the $1,915.00 in parenthesis to signify a credit on your account.

  The property manager has had multiple email communications with you, showing you the ledger and walking through where it shows you have received this credit. As far as the Conservice charges go, the property manager explained to you that these do bill about a month and a half to two months behind. The property supplied you with all your Conservice statements & showed you on your ledger how you did not get billed for utilities till 12/2024.

  Lastly, the property manager offered you to come into the office so you could go over this in person multiple times, in which you denied this request.

  At this time, we will not be supplying any refund.

  Thank you.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to events caused by one of Avenue 5s tenants in our building the electrical room got flooded and has not been fully operational since 03-21-2025. They have been running our building on a diesel generator since. Although we have the generator providing electricity to some of our buildings there are still things that do not work such as the elevator, stairway lights, and locks on our building entry doors. These amenities not having power has caused safety and health concerns to my family who lives on the third floor. My wife and I have called the leasing office numerous times because we have been charged for complete rent, including reimbursed electricity amenity fees and admin. Due to our complete electrical not working, all of our amenities not working, and our leasing office not calling us back and refusing to give us info, I am requesting refunds for those three specific fees and for them no to be charged on next months rent.

  Business Response

  Date: 04/16/2025

  Hello,

  We'd love to pass this along to the appropriate party. We cannot do this until you let us know which property this occurred at. Please provide this information.

  Thank you.

• Initial Complaint

  Date:04/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 9/14/2024, I applied for an apartment at the named business in this complaint. I paid their $45 application fee using a money order from my bank. My application was denied, so I didn't move in to the complex. Several months later, the business sent me a bill for $90, saying it was a move out fee and another application fee. It was sent to collections, and I have disputed the charges. I just don't want to have this happen to other people, and I think this business is running a scam. Thank you for your attention to this matter.

  Business Response

  Date: 04/16/2025

  Hello,

  We'd like to provide you with support. We cannot do this until we find out which property this occurred at. Please provide that information.

  Thank you.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So the company that I am writing this on, they are the management company for the apartments that I currently stay in which is Wisteria Walk Apartments. I dont believe that I should have to bring an issue to anyone multiple times I believe that after the first time it should be hello fact that I am a paying renter from them hot water is a necessity. There is no reason that I turn on my hot water andits gone in five minutes. Ive already stated to them a new water heater needs to be put into this unit. They have yet to ignore me and state thatoh we just gotta turn the heat up. Thats not the solution to the problem now I get up this morning to take a bath because am disabled and I cannot stand like I want to for a shower. The hot water goes out in five minutes and I have no hot water. The office does not open until AM and this is ridiculous.

  Business Response

  Date: 04/21/2025

  Hello,

  We have discussed this with the property manager and can provide the following context.

  You first stated you were having a problem with his water heater via email on 4.8.25 and we had maintenance go in to look at it.  Maintenance stated the hot water heater was working and turned it up slightly as you said the hot water was not hot enough. 

  You then stated it was leaking and asked for an on demand water heater to be installed on the 9th.  Maintenance went up and the hot water heater was still working and not leaking.  We had not heard anything regarding the hot water until you stopped

  maintenance on Monday,April 14th to say the hot water heater quit working over the weekend.  You had not reached out to the emergency maintenance line to report the hot water heater stopping working.  We went ahead and replaced the water heater

  that day. Confirming this issue is completed.

  Thank you.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out multiple times to the property manager about noise issues for months with documentation that has disrupted my living situation from the upstairs neighbors and neighbors on my floor with no resolve. After months of reporting issues, asking to be contacted by upper management, and multiple reviews sent by the property; I was emailed from the Regional Manager, ***** ******, with slow responses to my issues after several emails. I have asked multiple times to be let out of my lease early without penalty or an early termination lease, as these issues have had no resolve and are a breach of contract according to Oregon's tenants' protected rights to quiet enjoyment of the leased property. The only option I have been given are to move into another unit, call a courtesy officer, and keep documenting the noise. These are unacceptable resolutions. On top of there are now safety issues of homeless gaining access inside the building, tenants fighting in the hallway near or in front of my apartment door, and the garage being broken multiple times that I have to gain access manually by a lock late at night with homeless walking in front of the building when it is dark out and we have no security officer at this location in the middle of a city with a high homeless/drug rate. I am consistently being disturbed, woken up, or feel unsafe to leave my apt. This is unacceptable and I want to come home to rest/relax, not continuously document noise or safety issues and work to get peace/quiet that I pay for at this apartment. Lack of sleep and rest is affecting my health and daily life now. I want to be able to find a quiet place somewhere else without penalty at this point.

  Business Response

  Date: 04/16/2025

  Hello,

  We'd like to assist you further. Please provide the name of the complex this occurred at so we may provide further assistance.

  Thank you.

  Customer Answer

  Date: 05/06/2025

  I am filing this complaint regarding my tenancy at **************, managed by Avenue 5 Residential in ********, ******. I am requesting a refund of my last months rent due to ongoing quality-of-life and safety issues that were never resolved, despite repeated concerns. For several months leading up to my move-out, I experienced persistent and extreme disturbances, including: Late-night arguments in neighboring units and common areas Hallway noise, including slamming doors and loud conversations at all hours Frequent dog barking and heavy stomping from adjacent units A broken garage door that remained unrepaired for nearly six months, regularly causing the garage to be left open and unsecured A dirty, poorly maintained elevator Instances of unhoused individuals accessing the building, creating significant safety concerns for tenants Despite submitting complaints and expecting Avenue 5 to address these issues, management took little to no meaningful action. As a result, my ability to peacefully enjoy the property a right protected under Oregon landlord-tenant law was consistently violated. These issues forced me to vacate the apartment early. I requested: 1. A waiver of the early termination fee 2. A refund of my last months rent ($2035) Both requests were denied or ignored, despite the unlivable conditions and serious safety lapses that made continued tenancy unreasonable. Desired Resolution: Full refund of my last months rent ($2035) Waiver of any early termination or penalty fees Formal acknowledgment of the ongoing unresolved disturbances and security lapses I believe Avenue 5 Residential acted negligently in managing this property and disregarded tenant well-being, despite being given multiple opportunities to resolve these issues.

  Business Response

  Date: 06/11/2025

  Hello,

  We have spoken with the property manager and can provide the following context for this complaint.

  We could not verify your noise complaints on several occasions. Even with the noise complaints being unverifiable we had offered to split the lease break fee with you out of good faith. Please see below for a timeline of events from the property.
  
  12/15/23- New move in lease signed for *** lease.
  
  12/15/24- Lease renewal signed, exp. 08/14/25. We received no complaints regarding noise the entire previous year lease term.
  
  1/17/25 - Initial complaint received about resident above and hallway noise. Emailed resident above and sent email to entire second floor regarding hallway noise. Contacted above resident in which she advised us she works nights and was not present during claims of noise.
  
  1/26/25 Received complaint regarding hallway noise and resident above: expressed she would like to escalate her complaint
  I responded letting her know I could send out another email regarding hallway noise but would verification of noise claims either from staff living on site or afterhours courtesy patrol.
  We also offered to transfer her to a like unit on an upper floor that had no neighbors above. She responded saying that she would prefer to move without a lease termination fee. At this point she requested to speak to someone above me. Forwarded email to ***** ******, regional manager.
  
  2/9/25 - She requested to speak to someone higher up again. RM ***** ****** called and Left VM.
  
  2/11/25 - She mentioned that she maintained records of the noise, so I asked that she send them. Records were things like someone dropping something someone dragging somethingslamming sounds most did not occur during quiet hours.
  
  2/26/25 - Complained about neighbor above her. Sent another email to resident above her. Asked about response from corporate and let her know that her request was being discussed with ownership.
  
  3/9/25 complained about neighbor above her and asked about response from corporate. Reached out to resident and let her know that ** had tried to call and left a VM.
  
  3/24 emailed saying she left VM with RM. Mentioned people in hallway being loud. Sent email to resident who I believed was causing the noise.
  
  3/25 ***** sent an email letting her know that appropriate action was taken and again requesting additional validation of the noise.
  
  4/7 resident above provided notice to vacate.
  
  4/15 - She responded to a different email (about parking)  asking for an update on getting out of her lease and mentioned that she was purchasing a home. I let her know that the decision regarding the lease termination fee remained unchanged and she would still be required to pay the fee to terminate the lease. Asked for supporting evidence such as a recording or to call courtesy patrol so we could take that into consideration. Responded on 4/16 saying she couldnt catch it on her phone and that she didnt think courtesy patrol would catch it. Also sent another email regarding hallway noise.
  
  4/17 - sent another email about hallway noise (not related to a specific resident) and mentioned she had recordings. I asked that she provide the recordings for review.
  
  4/18 - mentioned again that she would like to put in her notice without the fee and that she had already put in an offer on a house. Mentioned that her health is being affected. I asked for clarification regarding health issues mentioned and let her know that we anticipated the noise with the upstairs neighbor to be resolved shortly (since she was set to move-out the next month).
  
  4/22 - came down and provided recordings of hallway noise (again, general hallway noise not linked to specific resident). I sent a follow up email letting her know that I let ownership know what was heard in the recordings.
  
  4/29 - Sent another email about hallway noise to all residents. was able to identify the resident and sent an email to them.
  
  5/2 She provided her 30-day notice to vacate, mentioning again that she did not want to pay the termination fee.
  
  5/11  The upstairs resident moved out.
  
  5/12/25 Noticed resident causing hallway noise.
  
  5/7 I sent an email letting her know that after discussing with ownership, they were willing to cover the cost of the lease termination fee conditional upon an agreement being signed. She declined this.

  We cannot offer anything beyond splitting the lease termination fee cost.

  Thank you.

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23173447
  
  I am rejecting this response because:
  
  It is a breach of the leasing contract of quiet and peaceful enjoyment. I paid a full month of rent that I did not live there for. They posted my apt the day after move out and charged me the termination fee on top of the month I paid and a full month of shared community bills, plus my deposit was not added to the account, and another full month of rent was charged for the month after my 30 days. The least they could do was cancel the termination fee after months of disruption to peace and safety that has caused an auto immune disorder I now have to live with. I did months of these emails and back and forth for resolve and provided the proof I could capture after months of fatigue and lack of sleep that affected my daily and professional life. That is why I do not accept to pay half or take down my honest reviews of living there until there is resolve. 
  Sincerely,
  
  ******** ******

  Business Response

  Date: 06/30/2025

  Hello,

  The noise issues were resolved as the neighbor above you moved out. Taking 50% off of the lease termination fee is the approved adjustment here that has been offered to you. Unfortunately, we cannot waive the entire lease termination fee at this time.

  Thank you.

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23173447
  
  I am rejecting this response because:
  
  I had to move out too and spend an excessive amount to do so. Not just due to the upstairs noise, but also the noise in the hallway from other neighbors fighting or being loud that was heard outside of their apartments, in the hallways at all hours of the day during the week, and safety of not being able to leave during these disputes. I was unable to relax or feel safe in my apartment for months on end during the day and being woken up constantly at all hours of the night. Lack of sleep, any rest, and extreme fatigue affecting my health at home and at work leading to more problems. Lack of responsibility by management to resolve these issues or treating these as serious issues has lead me to have to use the last of my savings to move out and purchase a place I could feel safe and live peacefully. I was treated like I was not honest and had to record, email, find some proof audibly, and ask neighbors who also were upset at the disturbances to speak up. This resolution of offering to pay half after all this and asking me to take down my honest reviews of what I lived with or the lack of resolve of these serious issues with the management is unacceptable and I disagree with how it has been handled. 
  
  it is a violation of tenants rights as I have repeated consistently.  In ******, tenants have a legal right to the quiet enjoyment of their rental home. This right is protected under both Oregon landlord-tenant law and your lease agreement. 
  You have the right to live without unreasonable disturbances from:
  
  Your landlord (e.g., entering without proper notice or harassing you)
  Other tenants (e.g., noise, threats, or illegal activity)
  Ongoing nuisance issues (e.g., trash piling up, malfunctioning utilities)
  
  Landlords must take reasonable steps to prevent or stop disturbances once notified.
  
  ORS ****** (for general tenancies) require landlords to:
  
  Maintain the premises in a habitable condition
  Ensure quiet enjoyment of the property
  Not interfere with your use of the rental except under ******************* (like lawful entry with notice)
  
  The lease has been reviewed and my request is lawfully within my rights. This is a small reasonable request over escalating further. 
  
  
  Sincerely,
  
  *****************************
  Sincerely,
  
  *****************************