Complaints

This profile includes complaints for Avenue5 Residential LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Avenue5 Residential LLC has 697 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Avenue5 Residential LLC

  901 5th Ave Ste 3000 Seattle, WA 98164-2066

• 

  Avenue5 Residential LLC

  16520 North Rd Bothell, WA 98012-5991

• 

  Eagles Landing

  2785 Eagle Dr Ammon, ID 83406-5711

• 

  Aura Burnside

  77 NE Grand Ave Portland, OR 97232-3548

• 

  Century

  3720 N Vancouver Ave Portland, OR 97227-1430

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment owned by Avenue 5 and whileapplying I realized that the apartments *********** had been sold and was under new management. I applied anyway, but I went home and did research on this new owner Avenue 5,& they had horrible reviews. I contacted them and they advised me on the phone and via email that in 2-3 weeks I would get refunded. I didnt get the return and every ph# I tried calling to Casa ****** was going straight to voicemail mail so I emailed and after approx 3 days I contacted my ******************* and they filed a dispute. A couple of weeks later I got a check in the mail from ***************** and asked *********** what to do? I got mixed answers so I just kept it. The next day Avenue 5 began calling telling me to cash check and send the money back to them, Im confused cause *********** has given me the $300.00 after dispute. I called *********** again and they kept saying cash it, even though Avenue 5 associate ***** had hung up in my face telling me they were going to send me to collections, very odd, since Im the one being owed and I thought he dispute would have them pay ***********. I finally went against my better judgement and cashed the check and my Debit card got restricted 2-3 days later & *********** stopped the dispute and told me to send a written letter explaining why I wanted to reopen my case in which I did on 3/19/25 via-Fax but I havent gotten a reply yet. I also received an email on 3/19/25 from Avenue 5 saying I owe them as though I was a resident, all I want is my holding deposit back

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/18/25 11:34pm Pacific Complaint From ***************************** At *********************** ***********************************************************: Within the last weeks Avenue 5 **************** or the Owner decided the property where I reside to do away with coin operated machines in laundry room and instead switched to the "Pay Range" App. As I was loading funds off my debit card to the app, an unknown hacker tried to gain access for roughly $35.00 but was declined leading my bank to block my card and walk into the branch to get a new one. This new app doesn't have strong security in place. I need to know what actions the owner or Avenue 5 will take to prevent this from happening again as it's likely happened to other renters.I reserve the right to get refunded by the property owner if it happens again. The owner according to the Spokane ************************* The Owner's Name is **************************** LLC at the address of ******************************************************** I reserve the right to be refunded by the property owner if it happens again. My cab fare was $68.00 to go to my bank less than 2 miles away to get a new debit card. I can't walk that far because I have osteoarthritis in my knees. I'll also need a refund from the owner for any Paratransit Rides or Cabs just to get my laundry done nearby at a local Laundromat. This has not been convenient but undue burdensome. They CHOSE Pay Range App for all the residents. I highly recommend they carefully vet & choose a different Laundry App Altogether. Poor Quality Contract. My rating of the Pay Range App is an "F". The owner, ************************ LLC is 100% Responsible for choosing to contract with this App. "Pay Range" for our Apts laundry washers and dryers. Bottom Line: I need to know what's going to be done about this so it doesn't happen to other renters. It's a ***************.

  Business Response

  Date: 04/21/2025

  Hello,

  I have spoken with the property manager at Peaks at ************ and can provide the following context.

  You informed the office that when first attempting to set up your account with the app that our washing machine supplier utilizes, money was taken from her bank account.

  The property manager asked you to provide her with more information regarding the situation, such as the amount taken, what entity pulled the money from her account, and if you could confirm that it wasn't a duplicate charge when loading funds onto the

  app, etc. She also asked you to contact the Pay Range customer service line to report the hacking. You informed the property manager that you would not be reporting it to the app as you felt it wasn't her responsibility to do so. The property manager let

  you know that the company that provides the washing machine services is the same company the app is through, and, unfortunately, that is the only way payments can be made to utilize the facilities. You were also informed that the property manager had

  not had any other residents contact us regarding any potential banking issues.

  Unfortunately, we would not be able to change apps as it is associated with the supplier that provides our laundry services, and we would have to swap out all the machines in order to make that change. We cannot accommodate the request.

  Thank you.

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  

  04/30/25 11:18am Pacific Response from ****** regarding BBB Complaint ********: I'm satisfied with the Avenue 5 **************** Reply but in  the future if I encounter any further attempted hacks to my debit card while using the pay range app to add funds for laundry machines I will file a new BBB Complaint against ***********************************************. Thank You Sincerely ****** *****. 

  ****** *****

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i lived at metro at **** in ****** for 3 years. every year i renewed my lease annually. the last last i was there. there were some office personal changes were they never processed my lease for the years of *********. six months later they forced me to sign a lease agreement for an additional year that would end in march 2025. i have tried reaching out to the corporate office with no luck of getting anyone that could help me with my exiting or lease. i recently purchased a home in october of 2024 and wanted to get this addressed prior. no they are charging me for the lease termination which i feel if they would have done their job i would not be paying.

  Business Response

  Date: 07/01/2025

  Hello,

  We have spoken with the Property Manager at Metro and can provide the following context.

  We cannot issue a refund at this time as the contract was in full effect, meaning no action had been taken that caused a break in the contract. The charges to bill the termination fee are accurate and must be paid. Additionally, you have not contacted the property about this since your move out in November 2024.

  Thank you.

• Initial Complaint

  Date:03/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shortly after my boyfriend moved into his apartment in late November mold, started to appear in the bathroom and windowsills. I have complained to the office a few times already and the maintenance people have come to clean it, but the mold keeps coming back. Me and my boyfriend both have our own apartments in the same Ridgetop apartment homes. Both of our apartments have mold.

  Business Response

  Date: 04/18/2025

  Hello,

  The maintenance team has been into your boyfriend's unit several times for various reasons. You and your boyfriend have made several appointments, as they are not comfortable with giving PTE, and often are not home or do not answer the door. The maintenance team, in their multiple visits did not locate any mold at all in their home.We have had 8 work orders for this home, several with multiple items listed. We have 1 open work order for their home, which is only still open because they requested the service date to be today, 4/18.

  Additionally, the property manager reached out to you to extend an offer for them to break their lease via email last week,with the fee waived which you did not respond to. We are unsure of how else we can accommodate you, but we can confirm that there is no mold in the unit nor has there been any support tickets opened for mold in the unit.

  Thank you.

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23069408
  
  I am rejecting this response because: For one youre trying to say that there is no mold in our apartment when I fact there is and your maintenance team has seen it several times. Every single time the maintenance team has come into the apartment there has been mold. Also you guys reached out to me with an offer to end the lease and then saying that I never responded. I did respond and I told you that we needed a week to think about it. So you have lied two times to try and make yourself look better. 
  
  Sincerely,
  
  Acacia *****

  Business Response

  Date: 04/29/2025

  Hello,

  We understand your frustration. However, since you have not opened a single ticket specifically regarding mold in the unit, we cannot confirm that any of our maintenance team members have been asked to look at this issue. You must follow up with a maintenance request in order to have them address the issue. Additionally, since requesting the week to "think about it" you have not responded with a decision, therefore our original statement that you have "not responded to our offer to end the lease" is correct.

  Thank you.

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to rent a unit 124 at Motif in ************** back in Dec and got approved and paid the holding deposit of $250.00 and then because of their horrible customer service I withdrawn my application and requested a refund, ****** ******* the assistant manager respond back to my email back in 12/19/24 that I can stop by at the office and get the refund, I've stopped by multiple times, spoke to different management and still did Not receive my deposit back. I emailed their corporate and still no answer. We are so glad that we didn't select Motif for rent.If you could reach out to them about this issue and let me know would be great.Thank you!***** **********

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  

  Hi ******

  This is ***** **********, thanks for reaching out and getting our issue resolved. Im glad that they finally respond back to you guys because I never received anything from them, it took them four months and couple days to issue a refund check back to us.

  Business Response

  Date: 04/17/2025

  Hello,

  I received this from the Property Manager:

  "From my understanding, ***** applied at Motif on 12/14/24. The Assistant Property Manager, ******, endorsed the back of the $250 holding deposit check. The following day, ***** canceled the application, and ****** returned the check to him.
  When ***** attempted to cash or deposit the check,his bank declined the transaction due to the endorsement to Motif. ***** returned to the property and explained the situation to ******, who then advised that he would deposit the cashiers check into our bank account and issue a refund as a security deposit return.
  It appears the refund was processed on 2/13/25, and check number 7584 was mailed to ***** at ******************************************. ***** later reported that he never received the check.
  A reissued check (number 7625) was requested and sent directly to Motif so it could be handed to ***** in person. As of today,4/17/25, a person came by and picked up the check.
  It appears the matter is now resolved. Below are a screenshot of the account ledger and a copy of the reissued check for your reference. Please let me know if you have any questions or need further information.
  Thank you,"

  We can confirm that this check was picked up and the refund has been issued.

  Thank you.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach the company for months now about my account. I've called and emailed and gotten nothing.

  Business Response

  Date: 04/16/2025

  Hello,

  We would like to assist you further. We cannot do so unless we know which property this occurred at. Please provide this information so we may involve the appropriate party.

  Thank you.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All the electors keep breaking, despite them telling us people are going to come and fix the issue. This has been happening since January. We pay a trash fee and they dont pick up the trash everyday as it says in the lease. They let homeless people in because the lock of their doors dont work. Their emergency elevator call button doesnt work. The staff is extremely disrespectful and they disregard everything and any complaint. They give excuses but still expect us to be paying a full amount in rent. The parking garage floods with sewage water. I need a solution. I dont know who else to contact and I know Im not the only one in this building tired of all the chaos.

  Business Response

  Date: 04/16/2025

  Hello,

  We would love to assist you further. Please provide which property this occurred at so we may help involve the appropriate party.

  Thank you.

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3 , 2024 Millbrook was paid ****** due to application fee to rent a home. Was told upon applying if my application got denied I would receive 300 back only paying the 50 plus 3.95 for the credit check that was non refundable I agreed so I continued with application online. As filling out application online was coming to the end it was questionable because had me check a box I was uncertain of so I called to make sure was not a problem if though was not resonating what I was told. Was told it was fine just needed to check that box. Upon being denied I waited to receive my refund it did not happen within a time frame I was told upon emails and phone calls. So I reported to my bank got refund but due to the investigation they took money back due to the correct paper work Millbrook had it was due to that box check **** I was iffy about and even called back for clarification was told not to worry. Fast forward to now many attempts calls and emails and runaround was told they sent my check by mail to original address twice so they say also provided new address gave plenty of time with nothing received again. I have also told them to let me pick up check in the office of ********* also to send me certified mail with signature to receive my refund. But I have even threatened them this is theft I shouldn't have to go through this. Have reached out emails to have paper trail due to manager in office saying I do jot communicate but she has not been the one communicating trying to put blame on me. I also have left voicemails says calls being recorded when I call also I have voicemails.

  Business Response

  Date: 04/21/2025

  Hello,

  We have discussed this with the regional manager who oversaw the property while it was still managed by Avenue5. Please see below for the details.

  You initially applied at ********* in April 2024, and after you were denied, we processed the refund of your admin fee right away. Several months later, Avenue5's accounting departments lets us know that the check was never cashed and asked us to reach

  out to you for a new address to send the refund to. Our team tried several times to get a hold of you but never received a call back, so accounting moved it to unclaimed property. You finally reached out to us in March 2025 to inquire about the refund and

  we had a new check cut and sent to her. We confirmed with accounting yesterday that the new check just cleared on 4/15/25.
  
  Your refund was only $300, as the $50 application fee was non-refundable after processing her application.

  Thank you.

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:03/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived here and have not had good experiences. I have had no working ac or heat since a week ago today. I have called and spoke to several employees but no one does anything to fix it. They keep ignoring my request. I need more assistance from higher level of support.

  Business Response

  Date: 04/16/2025

  Hello,

  We'd like to assist you further. We cannot do so unless we know which property this occurred at. Please provide this information so we may help involve the appropriate parties.

  Thank you.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All elevators in this high rise building have been broken for almost 3 weeks. Since 2/18. The office has not provided any accurate information on a timeline they should be fixed. At this point residents have climbed hundreds of flights of stairs with no compensation or assistance. Our building has 22 floors 26 if you include the car garage. There have been homeless people in the stairwell and its unsafe to live here.

  Business Response

  Date: 04/16/2025

  Hello,

  We'd like to assist you further. Unfortunately, we cannot do so unless we know which property this occurred at. Please provide this information so we may help you with your complaint.

  Thank you.