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Business Profile

Property Management

Avenue5 Residential LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Avenue5 Residential LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Avenue5 Residential LLC has 697 locations, listed below.

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    Customer Review Ratings

    1.07/5 stars

    Average of 180 Customer Reviews

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    Review Details

    • Review fromKanesha R

      Date: 09/09/2024

      1 star
      **************** company live in the Bx5 apartments dont move over here at all. Maintenance is TERRIBLE, Ive been putting in the same work orders since December 2023 to this day, go to the resident office its the same conversation every time, maintenance ppl will and has several times go into the resident portal and put that they completed the work and actually didnt, half of the stuff in my apartment dont work, downstairs neighbors had a altercation with someone one day abd in result my window got broken I reported it to the office had my police report abd everything so my window can get fixed its now almost 3weeks and my window still not fixed. Property manager never available, tried calling corporate several times you can never get anyone to reach out and communicate not even maintenance. Dont move here!!!
    • Review fromRobert K

      Date: 09/01/2024

      1 star
      They promised to repay me back the funds I paid for a service they could not provide. They said they sent me a check and it was cashed out and I never cashed out a check and they arent helping in giving me my money back.
    • Review fromKyra B

      Date: 08/23/2024

      1 star
      AVOID ANY APARTMENT COMPLEX THAT IS MANAGED BY AVENUE 5. They do not care about tenant safety and are only in the business for money. They will charge you fees that are not on the table when discussing fees. They are dishonest and will bring in ANY kind of person as long as they get that money! DO NOT RENT FROM CANYON VIEW APARTMENTS IN OREM UT
    • Review fromJohn T

      Date: 08/20/2024

      1 star
      Don't live here I advise you don't lease here and if you another race ***** WILL NOT she would decline your application the maintenance team don't speak English they will take all MONTHS to get TOO your work order done THE PROPERTY IS UNSAFE YOUR CAR WILL GET TOWED AND ***** WILL DO NOTHING ABOUT IT AND YOU WILL BE LATE ON YOUR RENT AND SHE DO NOT CARE ABOUT IT The maintenance team don't fix nothing the lady in the front office always telling lies her name is ***** don't live here she will tell you she will get the maintenance team to handle it and it'll never show up it will show up like 3 days later take it from me take it from me I moved out I did not renew my lease just because of her she rude disrespectful she will put notices on your door for no reason and then and make up something about to notice and they have too many roaches
    • Review fromCristina H

      Date: 08/18/2024

      1 star
      **Avoid Casa Lago Apartments at All Costs!**
      I am extremely disappointed with Casa Lago Apartments in Eastlake. While being denied an apartment wasn't an issue, their refusal to return our deposit is outrageous. It's been nearly three months, and despite multiple attempts to contact them, we still haven't seen a dime. This level of unprofessionalism is unacceptable. If you value your time and money, steer clear of this place. They seem more interested in holding onto your money than providing any decent customer service. Absolutely not recommended.
    • Review frommichael c

      Date: 08/17/2024

      1 star
      They won’t give you your deposit back cleaned our apartment and never received our $300 back
    • Review fromJeremiah D

      Date: 08/15/2024

      1 star
      Moved out back in 2020 and just found out the move out fees and damages that I fully paid, have been sitting in collections for 4 years. Sent in my receipt to have this fixed and they hung up on me and wont answer my calls anymore. 4 years they let a fully paid account stay open and said there was no payment made on the account. Dont rent from this company, this isnt my only issue with them but it is the biggest at this moment. Hey Avenue5, fix the account!
    • Review fromGabriella C

      Date: 08/11/2024

      1 star
      Our AC unit has been breaking at least every other month. This month it finally died out and we called the emergency maintenance line at our complex at 430pm Wednesday 8/7/24. No one came apart from regular maintenance who attempted to fix it and could not. They said theyd be back with portable ACs, they did not and our apartment reach 90 degrees. The next day we spoke with the assistant manager who informed us someone would be out by Saturday 8/10/24 instead to replace the broken unit. No one came. We called last night and this morning the emergency maintenance line because now the portable units are falling out of the windows they are installed in and not cooling the apartment. No one came until 12pm added duct tape and had no info of new arrival date for replacement of unit. We have 2 portable units in our apartment, the temperature is 84 degrees, no one has answers at this point, and we are being given the run around so they dont have to pay for us to be in a hotel.
    • Review fromTaylor R

      Date: 08/06/2024

      1 star
      ********. They will make you pay a $350 deposit JUST to apply for a unit, then they will deny you and never return your money. Ive been waiting 6 months for my refund and have never received. They also will not email or call you back. STAY CLEAR AWAY
    • Review fromSara D

      Date: 08/06/2024

      1 star
      Awful property management team, neglectful of maintenance requests to the point where it is causing damages to their own buildings, have lived here for 7 months and I have to physically force these people to do anything. They do not answer their phones, or their emails. *************** who employ garbage people. stay away

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