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Business Profile

Pizza

Domino's Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

This profile includes complaints for Domino's Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see

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Domino's Pizza has 16 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered ******'s last night, June 17, at 10:29, and as we were eating, my sister discovered an earring with crust inside! And everyone began to throw up! My sister passed out as a result of the terrible situation, and she even called 911. However, she only woke up four minutes later and went back to inform them of the problem, telling them that a refund alone would not be sufficient. We're all still nauseated about it. We have been loyal patrons for a long time but this seems to not only have left a bad taste in our mouth, but will be following up on social media as well. I also have videos to prove this

    • Initial Complaint

      Date:02/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/25/24 4:31pm Order ******. Replaced with #*** I want free pizzas because upon delivery, the driver refused to give me the pizza. I called the manager and he stated he had both deliveries. I tried to verify with name and number and he refused. The manager replaced the order but not a refund?

    • Initial Complaint

      Date:12/22/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My dominos order number is 453. I ordered on 12/18/2023 at 4:12pm. The store that delivered to me was #**** in ********. My order got to my house at 5:15pm. My order took over 1 hour because the driver got lost, and said the *** pegged me as house number 3, I have no clue what that even means. I had to stand outside in the cold as the driver waited for me to wave them down to show where my house was. When I finally got my pizza, it was cold, slimy, greasy, disgusting, and inedible. The pizza was hardly even cut, and filled with grease and burnt cheese. The grease was so heavy that it went through the pizza box and on to my dining table. I have given Dominos chance after chance, but every single time there is an issue with the way the pizzas are prepared. It is as if this location could careless. For a company that is doing EVERYTHING to gain customers, they do a great job in losing the ones they have. I want a full refund of this pizza. I will also never buy a Dominos pizza again.

    Domino's Pizza is NOT a BBB Accredited Business.

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