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Business Profile

Painting Contractors

Color & Arches

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *************************** with Color and Arches gave me a quote to have work done on a property in hopes to begin the process of adding a new bathroom. When we started, I was very clear on needing minimal work done along with needing to be aware of what the true cost was going to be to get this done. Through the process, immediately, communication was extremely poor. Regardless, we were able to discuss the bid to get the work done which I believed to be accurate based on the tenure and professionality of the company. After agreeing on the quote given when the work had begun I received one call from the company notifying me that a little more work would need to be done. While discussing this change, we again discussed and agreed on a price change. Through the process, when trying to gain information, there was a lack of disclosed information from Color and Arches that was neccessary in determining whether or not we should continue the project. After being told that the job was complete, I arrived to the property that was a complete mess and required several hours of clean up and a cost of a dump run.When I finally received the bill, the amount due was more than 2.5 times the quote that was agreed upon. I was given no information on an extended price change and there was no information given in order to give me the opportunity to halt work as it was going to become unmanageable. When discussing this with the company, they disclosed that none of the work was permitted with the proper agencies and that I " should have known better about the price."

    Customer Answer

    Date: 08/24/2023

    Complaint has been resolved between the two parties.

Color & Arches is NOT a BBB Accredited Business.

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