Complaints

This profile includes complaints for Numerica Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Numerica Credit Union

  14610 E Sprague Ave Spokane Valley, WA 99216-2146

  
• 

  Numerica Credit Union

  10618 E Sprague Ave Spokane Vly, WA 99206

  
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  Numerica Credit Union

  2202 E 29th Ave Spokane, WA 99203

  
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  Numerica Credit Union

  405 E Farwell Rd Spokane, WA 99218

  
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  Numerica Credit Union

  722 N Sullivan Rd Spokane Vly, WA 99037

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numerica had a system glitch over last weekend where they refunded monies in people's accounts that had been withdrawn already. They didn't send out any notice to their members or anything. Then 2 days ago they just withdrew the original monies again that their system refunded which made my payments coming out of my account go in the negative and they are not willing to correct this at all!! They gave me my overdraft fee back but since they had that system glitch and withdrew my money for a 2nd time it's put my account in the negative, all because of 100% something that was their fault!! So now the customers like me are screwed! I have other payments like rent scheduled to come out tomorrow and will not be able to cover that also !!!

  

  Business Response

  Date: 12/11/2023

  Dear ******,
  Thank you for reaching out to us regarding your concerns. We greatly appreciate the
  opportunity to respond, and thank you for communicating with us on this matter.
  Your privacy is important to us, so Numerica Credit Union will mail you a separate
  follow-up letter to address your concerns.

  Sincerely,
  Numerica Credit Union

• Initial Complaint

  Date:09/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother *********************** had multiple checks addressed to her that was deposited into another mans account that banks with Numerical credit union. Those checks should have been FLAGGED and not deposited. My mother has lost over ****** dollars due to the employees incompetence. I want a resolution to this problem! And accountability for their mistakes!

  

  Business Response

  Date: 09/06/2023

  Dear *************,

  When reviewing your concerns, it was determined that you spoke with a representative in Numerica Credit Unions (Numerica)Financial ************************* (***) on September 1, 2023, regarding your stated concerns. Upon review of the conversation, it was determined that neither you, nor ***********************, are Numerica members. As such, Numericas *** representative advised you to contact law enforcement at their non-emergency phone number. Once Numericas *** receives communication from them, they will cooperate with their requests. The *** representative also let you know the law enforcement can call Numericas *** for any other questions. 

  Sincerely, 

  Numerica Credit Union

• Initial Complaint

  Date:05/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a deposit of $586 to my account. There was a negative balance pertaining to a past numericash loan and overdraft fees totalling $449.92. There is now a missing balance of over $130. I would like the money that was deposited into my account after paying off the balance, which would be a little over $130.

  

  Business Response

  Date: 06/01/2023

  When reviewing your concerns, it was determined that Numerica Credit Unions (Numerica) ************************** emailed you regarding your stated concerns on May 24, 2023. On May 30th, you discussed your account with one of *********************** Digital Experience representatives via email.Upon review of the conversation, the representative reviewed your account and provided you with the detailed information you inquired about. The representative also gave you Numerica's Accounts Control contact information to discuss outstanding questions. If you have further questions or concerns, we ask you to speak with a representative in Numericas Accounts Control Department.
  
  Sincerely,
  Numerica Credit Union

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There should be a criminal penalty for what Numerica is doing to me. Almost since I opened the account but mostly in the past month or two, I am flagged daily for fraud. It's the same company that I work with every single day and they still flagged me for fraud for it. These are purchases less than like $30. Also I can't get to my money. Mostly because they keep flagging me on the business that I work with. But they also flag me ******* and yawn wherever they want to deciding on whether or not it files into the profile. Just because I do background searches doesn't mean that anybody's committing fraud. I'm supposed to get fraud alerts but I don't. Nothing happens it just tells the merchant that I'm committing fraud. I have been left walking home without an Uber, sitting at a dinner table with my relatives picking up the tab to no avail, the other day when I came to ******** I didn't get my rental car at 2 in the morning and missed a funeral the next day. These people just keep saying that they're doing what they do, but it's my money. I've never had a bank hold my money like this. The employees don't seem to be trained very well and there is no resolution to my complaints. I have to call in every day and so far I have spent probably 8 hours a week on the phone with them. This is bull. They should really actually find out what's wrong and fix it instead of not allowing me to have my money and be stuck in terrible situations. What is going on with customer service these days? People do not care that their businesses are messing up other people's lives. In the case of ******* they have cost me thousands of dollars, I miss a relative's funeral I've been inconvenience to the extreme and I still have no resolution. Worse yet I can't even close my account cuz they won't let me have my money. There really should be a criminal charge for this because they should not be able to hold me from my money if I can prove my identity and I can and I do everyday

  

  Business Response

  Date: 12/16/2022

  Please see attached letter. 

• Initial Complaint

  Date:10/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute for unauthorized transactions on my debit card and when the company sent me letters stating they investigated the validity of the transactions and found them to be valid I requested that they provide me with copies of the documents they used to verify the accuracy. They have failed to correspond with me in regards to the matter and It has now been over 3 weeks since I requested this information.

  

  Business Response

  Date: 10/31/2022

  Attached please find Numerica Credit Union's response. 

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18300936
  
  I am rejecting this response because:
  

  The company has not addressed my concern in any format. They have not sent over the requested documentation that they used to very the fraudulent charges that were made on my account. I requested this information in early October and have yet to receive the information. I would like for them to send me the requested documentation that they said they used to verify the transactions as accurate and return the money that was in my account.

  Stop sending me generic letters that do not address my concern. This issue will be resolved with you complying with the law.

   

  Sincerely,
  
  *********************************

  

  Business Response

  Date: 11/22/2022

  Attached please find Numerica's response. 

  Customer Answer

  Date: 12/02/2022

   
  Complaint: 18300936
  
  I am rejecting this response because:

  
  

  You have failed to provide me information I requested in the forms I requested it in. I would like to see the actual footage and any information on the transactions that helped you determine that the transactions were legit. I will not accept anything but what I have specifically requested. These generic responses are not going to cut it.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.NUMERICA CU ********** $0.00Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 10/28/2022

  Attached please find Numerica's response letter that was emailed and mailed to ***************************** in response to her most recent BBB complaint. 

   

• Initial Complaint

  Date:09/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.NUMERICA CU ********** $0.00Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 09/20/2022

  As our previous responses state, we have tried several times to get in contact with you. Our previous letters were returned with the address provided. We also received a notification that you had not opened the email we sent. Please be advised that we are reporting fairly and accurately, as this is required of us through the Fair Credit Reporting Act. We apologize that this situation has been frustrating for you. 

  Please reach out if you have any questions. Our number is ************. 

  Sincerely,

  Numerica Credit Union

• Initial Complaint

  Date:08/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. NUMERICA CU ********** $0.00Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 08/30/2022

  Thank you for reaching out to Numerica Credit Union. The address you have provided is not allowing our letters in response to your previous complaints to be delivered. We will send them through the email you provided. We hope this provides closure on the matter. 

   

  Sincerely,

  Numerica Credit Union

• Initial Complaint

  Date:07/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been ongoing since my daughter and I closed our joint account in May 2022. They locked us out of the account at this time. The ** made multiple payments from this account after it was closed. They have refused to provide us an itemized accounting of the payments despite multiple requests verbally and in writing. I have also contacted the manager and the *** in writing and CC them with no response. When I was finally able to speak with a representative it was when she called at 8AM. My lawyer said this was illegal as too early. She refused to provide the information as the ** does not provide that. She demanded complete access to my current bank accounts as well as my daughter's. They had left voice mails and their calls replicate bank scams. They send me computer threat letters and are stating they are sending it to collections since I refuse to pay. There was never a refusal to pay. We want to verify the payments are legitimate and not fraud. They are also assessing bank fees and now interest and reporting us to collections. The phone hold times are so long they last longer that my daughters lunch hour. The ** response to this was *********** are not my problem". When returning calls to a direct line there is not a return call but they state we are not cooperating..

  

  Business Response

  Date: 07/28/2022

  Thank you for reaching out to Numerica Credit Union. To keep your consumer privacy in mind, we have sent a letter to the address we have on file. We hope this letter provides clarification on the matter. 

   

  Sincerely, 

  Numerica Credit Union

  Customer Answer

  Date: 08/10/2022

  In response to the letter from Numerica: I have attached a copy of their letter to me for reference. Numerica claims we did not return voicemail Voicemail left on 21 June 2022 and on 28 June 2022 to a direct line. This was ************. When that number stopped working 2 further voicemails were left at ************ on 6 July 2022 and on 11 July 2022. Both numbers were left in a voicemail. There was no reason to assume our voicemails wouldn't be returned. The call made on 21 June 2022 was an appointed time to call. ******* called driving from her first job to her second job.Despite having two jobs and attending college she found time to make the call yet the woman's voicemail stated that she had left an hour previously. This number  was ************. It became apparent Numerica's policy is not to return voicemail and then blame the customer for not returning their voicemail. I resorted to writing letters since we wouldn't be receiving any return calls. Instead, the only response was a threat in the form of a form letter with our names attached via  word processing software.Since there was no signature attached to their form letter threats I sent a letter to whoever opened the mail at the Spokane Valley branch of Numerica assuming it would be forwarded to the appropriate party. On the same day I also CC'd ***********************, branch manager and ***********************, President and CEO.I also enclosed a separate cover letter to each of them. The original letter I CC'd and the separate letters I sent to both *********************** and *********************** are attached to my original complaint. These two letters were sent certified mail.The letter to *********************** was delivered on 20 July 2022. The letter to *********************** was "delivery attempted" but has not been signed for and has not been returned to me. Since ********************* claims we have not tried to contact Numerica here is proof. A second set of letters is attached to this. Again the letters to *********************** and *********************** were sent certified mail and both received on 25 July 2022 and included the letter written to the branch.

   

  There are discrepancies in what was and what should not have been paid. There were payments made to Planet Fitness despite the memberships having been cancelled and these can be reversed. There are also payments made to Stash which should not have been paid but since this is into a retirement account we will reimburse the bank for this amount rather than confuse that issue more but not the fees on either of these. As I have stated to both *********************** and *********************** via letter I will not be paying bank fees. They have both  been notified that I will not give any credit union employees my current bank information and certainly not give complete access to my bank accounts as was demanded "IMMEDIATELY" on 21 June 2022 at ****. I do not trust any Numerica employee due to this experience and as I need to at least marginally trust someone it will need to be *********************** who is listed as the branch manager on Numerica's website. If they have a new branch manager they will need to notify me of who it is. ********************* stating that payment can only be made to the  *************************** is totally irrelevant. As the branch manager *********************** certainly has the authority to accept payment and apply it properly. If he chooses to delegate then he can walk it across the floor to the *************************** and verify that the money order is properly applied and I do demand a receipt as there is an integrity issue with credit union employees. He was told that the only acceptable form of payment would be a money order and only to him.I will continue to correspond with both of them certified mail as necessary despite the fact they obviously throw away my letters. This is the only manner I have to prove contact.

   

  ***************************

   10 August 2022

  

  Business Response

  Date: 08/15/2022

  As stated in the letter that was written to you, moving forward, we ask that you or ******* keep in contact with our **************************** It sounds like you were able to discuss the account with one of our representatives on July 22, 2022 and ask that you continue to work with that representative. Upon review of the call, they gave you their direct line. If you have any further questions or concerns we ask you speak with that representative.
  
  Sincerely,
  Numerica Credit Union

  Customer Answer

  Date: 08/24/2022

   
  Complaint: 17601917
  
  I am rejecting this response because: Again this is a canned response with no one accepting responsibility for the verbal and written abuse we were subjected to.  Yes, we finally received the breakdown of what was paid on our behalf even though unwanted. Nothing is different or changed. I am still furious at the manner in which we have been treated. Even though ******** sent the information I wanted and had been requesting for months she massively escalated the issue with her attitude and response. Nothing has been resolved. Numerica still won't sign statements; only as Numerica Credit Union. This is not a signature. Whoever replied has hidden his/her identity once again.  As a result of this condescending and demeaning attitude I had to resort to a scathing review on both ****** and Yelp. Numerica should thank you, **************** for being instrumental in causing this. I hope you anonymous people are eminently happy. As a result of those reviews ****** reached out to me. We have come to a resolution but it was neither moral or ethical on the part of Numerica. It has been settled but not as the result of anyone responding to this complaint. You anonymous people are still playing your games. As a result of the abusive behavior we were subjected to by your reps ALL bank fees should have been deleted for service recovery but you don't believe in service recovery. You are going to get your pound of flesh no matter what. Had you simply provided the information we requested when we first requested this then the issue would have been resolved months ago and bank fees would have been paid without issue. Then I wouldn't have filed complaints here or with the *** or placed reviews online. Congratulate yourselves.
  
  Sincerely,
  
  ***************************