Complaints

This profile includes complaints for B&R Auto Wrecking's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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B&R Auto Wrecking has 16 locations, listed below.

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  B&R Auto Wrecking

  PO Box 1430 Tacoma, WA 98401

• 

  B&R Auto Wrecking

  1625 Prairie Rd Eugene, OR 97402-9733

• 

  B&R Auto Wrecking

  3065 SE 3rd St Corvallis, OR 97333-9260

• 

  B&R Auto Wrecking

  190 Estep Rd. Chehalis, WA 98532

• 

  B&R Auto Wrecking

  1625 Prairie RD Eugene, OR 97402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/3/24 Ordered Decklid Tailgate on line for $90.08 plus $75.00 for shipping. The picture shows the red and yellow lens covers. I recieved Decklid Tailgate with no lens. Was told by phone they were usually sold separately and was transferred to another line where I left a message with no response. I think this is false advertising. They have my last name spelled *******.

• Initial Complaint

  Date:04/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** an employee of B and R Auto Wrecking over charged me for a purchased item, and the lied to me about it. I tried to resolve the issue through the company, but they ignored me and now im tired of them. I want a partial refund for the item i purchased / half of what I paid !!

  Customer Answer

  Date: 04/26/2024

  here are my correspondence with  B&R Auto Wrecking via email

  Business Response

  Date: 05/03/2024

  Our sales manager has contacted the customer, and resolved the miscommunication that led to the initial complaint.  A partial refund has been issued to the customer, and he has expressed that he is satisfied with the outcome. 

  Customer Answer

  Date: 05/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A used transmission assembly for a 2013 *** X5 was purchased from B&R on 12/26/23 through ***** **** order# **************. Transmission was inspected on 3/22/24 and was found to be damaged and completely unusable. I sent a message on 3/22/24 to B&R through **** explaining the situation and providing photos as the transmission was past the **** return period. No response was received from B&R so another message was sent on 3/25/24; requesting the damaged transmission to be warrantied as all B&R items on **** have a 90 day warranty. No response was received from B&R, so I called on 3/29/24 and spoke to their **** representative *******. He told me that he would send my claim to the warranty department as my **** messages were within the ***************************************************************** regarding my claim. Again no response was received from B&R, so I called on 4/19/24 was placed on a 20 minute hold, and then was sent to *******'s voicemail. I left a message requesting a call back on the status of my warranty claim. No response was received from B&R so I placed another call on 4/23/24 and was sent to *******'s voicemail yet again. I left another message requesting a call back on my warranty claim.I am contacting you on the behalf of Paddock Imports, a small automotive repair shop in ****** ********. All we want is for the company to honor the warranty policy advertised on their **** store. Either through issuing a refund or replacing the damaged and completely unusable transmission. We wish to do right by our customers, and we cannot afford to be ignored by this company any longer.

• Initial Complaint

  Date:01/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, 2023 I bought a headlight assembly from B&R for my **** **** Focus. It cost $55.13 and I paid $16.86 for shipping. I then hired a mechanic to install this headlight assembly. He told me the headlight didn't work and so then he had to buy another one to put in my car, which I paid him for.when I called B&R to tell them what happened and that I wanted to return the one I bought from them that didn't work they told me it was too bad but they don't take returns such as this because they don't guarantee that the electrics will work.I mulled this over for months and was just about to eat the $55.13 plus shipping and take the broken headlight to the dump but I thought it would be worth trying this complaint first. I was not told about the no-guarantee before I bought this headlight assembly. I think it is absurd that they would sell this without making a very clear disclaimer about it not being guaranteed to work. There may be such a disclaimer in the small print somewhere but I never saw it and never was directed to it. can you help me get this business to take it back and refund me?thank you.***************************

  Customer Answer

  Date: 01/28/2024

  the merchant refunded my money on the headlight.   thank you for assisting in this.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I a hood for my son that was to be in perfect shape as advertised. I was told that the car was in a secured location and only their employees had access to this area. They told me that once I paid for the hood they would pull it for me. I ordered the hood and paid for it on line on the 8th of January ****. It cleared my bank. I had asked them to email me the receipt which they did not. I called today stating that I needed my receipt. At that time they told me that they moved the car to the general area so that we could remove the hood and during sometime yesterday and today the hood was damaged and I could no longer have the hood. I asked about the fact I had paid and how was I to get my money back. They said they would work on it. the order is # ****** for a **** ****** hood.

  Business Response

  Date: 01/12/2024

  In the process of the moving the vehicle on Jan. 9th, a mechanical failure occurred, and regrettably, the hood ****************** purchased was damaged.  The salesperson was notified, and he subsequently made every effort to locate a resupply option for the customer. Unfortunately, we did not have another option available.  A full refund was issued to ****************** on Jan. 10th. 

  Customer service is a top priority for B & R.  As soon as it was determined we were unable to fulfill the customers order, a refund was issued.  If there was a deficiency in communication between our representative and the customer, we will address that directly. 

   

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I needed a transmission so I paid $1175 for it at ******** B&R. Before I ever picked it up I was told I did not need a transmission. So I called them and told them I didn't need it after all. I never even picked it up and they kept $75 of my money. They would not give me all of my money back even though there guarantee is a full refund if you have an issue with the part or change your mind according to their website

  Business Response

  Date: 12/23/2023

   The transmission the customer ordered had to be pulled and transferred from our ******, ** location to our ******** location. $75 was withheld from the refund to compensate a portion of the shipping costs incurred.  It does not state on our website that a full refund is guaranteed, regardless of the reason for cancellation. Due to the rising costs of goods and freight charges, if a part is cancelled for no reason related to fault of the part, we do withhold a portion of the shipping costs. The snip attached is from our **** store, which carries a slightly different guideline.  

  Customer satisfaction is a top priority of B & R.  Due to the discrepancy in the verbiage, that we will address and correct, we are willing to refund the remaining balance to ***************  The manager of our **** location has made several attempts to contact the customer, but has been unsuccessful.  If ************** will reach out to *****************************, at *********************************************** he will be more than happy to assist. 

  Customer Answer

  Date: 12/25/2023

  I'm not clear on what they are offering. If it's the remaining  $75 then I will accept. They have not tried to contact me and everytime I call them they pick up the phone and hang up on me. They clearly have caller ID. They don't respond my emails or messages. 

  Customer Answer

  Date: 01/03/2024

  I did too respond. I sent a message back last time I got one from you.  The business says that the website doesn't say you get a full refund but it does.  It says that they guarantee a full refund even if you change your mind. I sent a screenshot of it to you. 

  Business Response

  Date: 01/10/2024

  As stated in our original response, see below, we are willing to refund the balance of $75 to ***************  Please contact *****************************, the manager of our **** location, and he will assist. 

  "Customer satisfaction is a top priority of B & R.  Due to the discrepancy in the verbiage, that we will address and correct, we are willing to refund the remaining balance to ***************  The manager of our **** location has made several attempts to contact the customer, but has been unsuccessful.  If ************** will reach out to *****************************, at ************************************************************, he will be more than happy to assist." 

  Customer Answer

  Date: 01/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an auto part from B&R for a **** Suburu Legacy on 02/12/2023. (By telephone)The item was lost or stolen prior to me picking it up at the ********,**. After calling them many times, I was told they would call me back and never return calls. The associate (******) who took the $70 and have never called or emailed as promised. Also the ************ employee (*****) said he can order it, If I pay $70 again. When I was there on 08/12/23 he gave a a sales receipt, since I never got one emailed to me. After this I was told to call ***** (In **********) to find it. She stated the order had nothing to do with her, as per several phone calls I made.Recently I left a voice mail for ****** asking him if I needed to file a ******** Police report for the Stolen mirror. Once again, No reply. I can only wonder why a multi-state Company would have their Owner and Corporate officers allow the Employees to steal from Customers. Why??

  Customer Answer

  Date: 12/12/2023

  I got the item shipped directly on 12/11/23 from B & R Auto Wrecking. The contact person(****) wanted me to send this email to confirm part was received by me. 

  He did state I could call him if any further assistance was needed from his Company. (I was given a phone call on 12/12)

  Thank you for all your help in resolving this matter.

  *****************

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a transmission from * and R auto on ***** I was guarantied that it was in working condition. I had it installed in my Porsche by my dealer and after installation the dealer found that it was faulty. I had to have it removed and i have incurred ******* in service charges the * and R auto say are not there problem. i have contacted them thru **** to no avail and **** says its not responsible. so because i bought in good faith I am not only out ******* but i still do not have a car to drive and will have to pay an additional ******* to have a new transmission installed. this is ridiculous.

  Business Response

  Date: 11/27/2023

  B&R Auto Wrecking prides ourselves on customer satisfaction, and we stand behind the parts that we sell. In the event that there is something wrong with one of our products, we offer a replacement warranty, that does not cover labor. This is clearly stated on the back of our invoice paperwork that was sent with the transmission. **************** was refunded in full, including all of our shipping and handling charges. There are labor warranties available, both through our business, and through ***** **************** chose not to take advantage of these warranties. We are very willing and eager to continue working with **************** on a solution that will get his vehicle back on the road but are unable to cover the labor charges that he is requesting we cover.

  Customer Answer

  Date: 11/27/2023

  It is unacceptable that I be forced to incur cost due to a faulty transmission that I purchased in good faith and was assured had been checked and was functioning.

   

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/28/2023 I came in to B&R Auto Wrecking located on ******** in *************, ******. I was instructed by the staff to park in a certain area. Then an employee came out yelling and claiming that I hit his vehicle. Which I did not hit the vehicle at all. This employee followed me throughout the store yelling and threatening me. On 9/29 I followed up to see if I could have a copy of the footage and the name of this employee ********** also asked what was the plan of action for this aggressive employee and non had been taken. The employee was also following me around the store (stalking and harassing) once he saw that I came back on 9/29. How can the BBB assist with this type of claim? Any resources ?

  Business Response

  Date: 10/10/2023

  We regret that ************** had a negative interaction with one of our employees. We pride ourselves on our customer service, and the experience that ************** had is not in line with our company policies or practices. The issue with the employee in question has been handled in such a way that we are certain this issue will not repeat itself. Wed like to extend our apologies to **************, and we hope to continue doing business with him.

• Initial Complaint

  Date:08/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5th 2023 I went into B & R auto wrecking on ************ in ****** ****** and purchased 2 items. 1 was a grill for a vehicle ($80) and the other was a pair of mirrors ($100) (each mirror was $50). I paid ($180) in full and left the property shortly after paying. The purchase was supposed to be ready the following Tuesday on the 8th of August. I then get a voicemail from B & R auto wrecking stating I made a mistake and I discounted those way too much so I'm not gonna be able to give them to you for the $50. This occurred on August 9th 2023. I called them back and was told on the phone they had refunded the mirrors ($100) but not the grill ($80). I told the operator that I would be in after work to figure everything out. I arrive around 4pm August 9th and was greeted by being told not only can they not honor their price on the mirrors ($100) but now they cannot honor the price on the grill ($50). I was told by the manager at the front that the employee that sold me the parts was new and there was nothing they can do for me. I am very curious the legality of this situation. Can they refund the order without my consent based upon new employees mistakes and price. I am just wanting the parts I purchased. I did not want a refund.

  Customer Answer

  Date: 08/10/2023

  I have received confirmation from B and R that my order has been replaced and has been submitted to be picked up today 

  Customer Answer

  Date: 08/10/2023

  I have received confirmation from B and R that my order has been replaced and has been submitted to be picked up today