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Business Profile

Auto Wrecking

B&R Auto Wrecking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Wrecking.

Complaints

This profile includes complaints for B&R Auto Wrecking's headquarters and its corporate-owned locations. To view all corporate locations, see

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B&R Auto Wrecking has 16 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a transmission from B and R auto wrecking on 6/24/2022 which was shipped to the repair shop that installed it and found the transmission to no park feature along with it not driving properly. I contacted the seller about it and they said it needed to be programed to work properly. The seller had me go through several steps just to not address the issue until the warranty ran out. I have copies of all replies along with documents of thinks done on my part. They claim the transmission was in good working order and claimed it was improperly installed.

      Business Response

      Date: 11/30/2022

      From the time this warranty claim was opened, we have had prompt and direct communication with our customer.  We have ********* stamped records of all emails sent and received.  Proper installation documents and invoices were requested multiple times.  The customer had extended periods of time between his responses to our requests, and did not provide the requested documents until well after the warranty period had expired.  The documents provided were also dated after the warranty had expired.  We stand behind the product we sell, and our warranty matches or exceeds our industry standard.  
      The head of our ******************** has also recently attempted to reach out to the customer multiple times, via phone, and has received no response. 

    • Initial Complaint

      Date:09/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a used auto part from this business. They informed me that the part was in their wrecking yard on certain vehicles. I pulled the part myself from one of the vehicles. I paid $35 for the part. When I got *************, I discovered that it was not the correct part. I returned the part, but they would only give me a credit, not a refund. Their policy is that the credit expires within 30 days. I attempted to purchase other parts on two separate occasions, but found out that they did not have the parts on cars in their yard. Consequently, I was not able to spend the $35. I would like to get a $35 refund since they told me that the original part that I purchased would fit on my vehicle. They have refused to issue a refund and say that the credit was not used within 30 days.

      Business Response

      Date: 09/26/2022

      Our sales manager has reached out to the customer in order to clear up the confusion of this order and subsequent credit.  A full refund has been issued to the customer as of *******, and a copy of the invoice emailed to the customer.

    • Initial Complaint

      Date:09/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August ,19 2022 purchased a axle inventory number434-01562e paid $459.81ncludind shipping part was suppose to b located in ********** however called said that the part I wanted was broke I guess however they told me they had one in bend in my home town so I was suppose to pick up and said shipping would b refunded since there was no shipping and I just had to go pick it ** in bend where they pulled the part from .. so I picked the part up and I asked the gentlemen I was here to get part of my money back and he said he has no idea and nothing to do with this I find that wierd and upsetting and yet to this day no money returnd.. as of now the date is sept 7 and still waiting to whoever called me said I was getting my refund cause there . Was no shipping .. so I guess Im just burned of 160 $ please help me

      Business Response

      Date: 09/13/2022

      The refund on this was delayed due to a miscommunication between the will call store and ecommerce department.  We have attempted to reach out to the customer, but have not been able to make contact.  The full amount charged for shipping, $156.25, was refunded on 9-8.  A copy of the refund was emailed to the email address we have on file for the customer as well. 

      Customer Answer

      Date: 09/14/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    B&R Auto Wrecking is NOT a BBB Accredited Business.

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