Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2000 forest 5th wheel from them .the tip out was suppose to work it was suppose to have a generator in ***** the time they couldn't find the keys for the cubby holes.i never got a title and they charged me ****** for it.they won't answer my calls or texts .I paid 6.727.00 for the 5th wheel .I have been trying for 6 months to get the paper work from them.i bought it on 10-4-24.and they charged me ****** for deliver when I picked it up.

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a travel trailer from 512 motors in 2022 and also purchased an extended warranty per the advice from the salesman (****). When I arrived to pick up my camper I was told that the office had been broken into the previous day and the keys were missing from several vehicles. I had to wait two hours for a locksmith to rekey the camper. I was also told that they will locate the extended warranty paperwork and mail it to me! I paid $2700 for the extended coverage and its listed on my sales receipt. 3 weeks ago I attempted to contact the company to retrieve my warranty info so I can have some repairs made to my camper that should fall under warranty. Ive received one message from 512 stating that they had seen my calls and were in ******* and they would get me the info on Sunday when they were in the office. Well its been two more sundays since that one and only response from them and I havent received my warranty info or any further correspondence from them. Im starting to feel that this is a legal matter and I need to seek a refund for my extended warranty coverage! *** also contacted my banking institution and theyve instructed me to file former complaints with them and they will notate ************************************************************************* the future!Simply communicating with people would go a long way for customers peace of mind! I would not recommend doing any business with 512 motors and rv sales at all!I would like my entered service warranty refunded in the amount of $2700 plus taxes!

  Customer Answer

  Date: 05/27/2025

  
  
  Thank you for following up with my complaint. Today I received several text messages from 512 auto and RV sales to inform me that my extended warranty has expired! 512 never produced any form of the warranty or the company that I purchased the warranty from until today(05/20/2025).  
  
  I purchased the camper on 11/22/22 and the warranty that I received a screen shot text message of was dated for 12/08/22. I told the owner of 512 auto that I never received any of this warranty information and he said it was given to me when I purchased the camper.  None of this is true and when I purchased the camper I was told by the salesman (****) that all the info I needed would be mailed to me. This was not the case. I also explained to the owner of 512 auto that I never saw the warranty info before or I wouldve signed it which I also never did. The owner of ******* also never signed the agreement as you can see in the picture they sent me today. I am asking for a full refund of the extended warranty that I never received before Recieving an expired text message of the warranty until today. I also explained to the owner that I couldnt have left with this paperwork cause it was dated for 2 weeks after I left the car lot with the 3 pages I sent you and the owner in my previous complaint.
  Im including the picture the owner sent me today along with some of the messages they left me.
  

  
  

• Initial Complaint

  Date:05/30/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealer failed repeatedly to provide temporary trip permits in place of a license plate. Dealer also failed to submit the paperwork for license and registration for more than 45 days. It has been two months and according to the state department of licensing, no paperwork has been filed to provide license and registration for the vehicle, which I purchased March 30, 2024. The dealer has also failed to provide the necessary trip permits to be able to legally operate the vehicle. Additionally, the motorhome I purchased was sold with the dealer, assuring me, and several witnesses that there were no leaks or water damage in the vehicle, the brakes on the vehicle were good, and that the vehicle had been thoroughly inspected. I have subsequently found there was floor and wall damage, which had to be removed and repaired due to a water leak. When I drove the vehicle home from the dealership, a 4 foot high window fell into a window track, which was the only thing that kept it from falling right out of the vehicle. Additionally, the brakes had to be replaced and repaired, and there were multiple other issues issues with the vehicle, including broken, waterlines..This dealer has ****** lied directly to me by assuring me that paperwork has been filed, even though Ive checked with the department of licensing and they say it has not. Im sure I am not the only person to have reported this dealership as basically a scam RV Lot.

• Initial Complaint

  Date:03/09/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ad was false on more than 80% of the info Dealer took the ** to "fix" and ruined it more causing thousands of further damage.

  Business Response

  Date: 03/10/2024

  Rv was sold as is without any warrantys 
  Customer initially inspected & purchase the Rv without any warrantys 

  after owning it for a short time customer called and complained Rv was leaking 

  we offered to have the roof seems resealed customer agreed we then proceeded to have it resealed customer then asked for a refund we declined as it was clearly buyers remorses at this point 

  Customer Answer

  Date: 03/14/2024

   
  Complaint: 21411216
  
  I am rejecting this response because:

  They caused more damage beyond the "As is" and effectively vandalized my rv. Also the "As is" was not applicable due to being lied to by the ad and salesman. I bought a non water damaged, no leaks, all facilities work 1996 rv. What I got was a mostly broken, leaking, water damaged 1994 rv. 

  Which they damaged further after "fixing" it.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 03/22/2024

  We bought it with very little water damage, ***********" .during the time 512 had the rv for repairs, the water damage increased to a point where the leaks were not concerning. I could have tarpped and sealed it myself, reducing the water damage. 

• Initial Complaint

  Date:02/26/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish I would have read this site before purchase. **** and **** have lied to me for the start.1st they had to put my F150 on a charger. **** said "lights were left on", The next day still would not start. I had to get a battery. **** said it had 6 dics CD player. it didn't !**** said just checked out & no leaks. I took to it have transmission serviced .they showed me an obvious leak in the differential where the drive train enters, That was $900.00 to fix.**** said. " I would receive title, registration and plates with in a month. I bought the truck on 11/21//23. He then called before Christmas and said he needed the take picture of VIN for the state.A week later he calls with same request. He said" I still should get them before my temp expires."Did not happen Their solution was another temp It is now 2/26/24 and NO title .reg or plates.