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Business Profile

Eye Surgery

K2 Vision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eye Surgery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an rle eye surgery and they messed it up then did it again and made more problems then they said they would pay for me to go to a specialist and now they r refusing plus they said they would give me a full refund and that hasnt happened either

    Business Response

    Date: 04/02/2025

    Dear ******* *.,

    **** ***** is a patient of K2 Vision who underwent refractive lens exchange using the light-adjustable lens. After his initial procedure, he was dissatisfied with the first implants. To address his concerns, we performed an explantation and replaced the original lenses with a different style of light-adjustable lenses.

    During the removal process, a known surgical riskscraping of the irisoccurred. Mr. ***** was informed of this risk as part of the standard consent process. Following the procedure, he reported sensitivity to light due to the iris defect. In our consultations, we explained that this issue could improve over time and also provided him with a surgical alternative. Specifically, we offered referrals to two specialists who focus on iris repairs: one in **** and another in *******************. Mr. ***** chose to consult with the specialist in *****

    To facilitate his care, our surgeon personally contacted the Utah specialist to discuss Mr. ****** case. During this process, it was determined that Mr. ***** did not have medical insurance. As a result, I provided him with a letter outlining the steps needed to obtain coverage. It is important to clarify that at no point did K2 Vision offer to cover the cost of any external medical care or issue a refund for his procedure.

    Mr. ****** surgery was successful, and it is unfortunate that he continues to experience sensitivity to light. If you have any further questions, I would be happy to discuss this matter with you directly. Please feel free to contact me at ************.

    Sincerely,
    ********* *****
    CEO, K2 Vision

    Customer Answer

    Date: 04/03/2025

     
    Complaint: 23062301

    I am rejecting this response because: they said that they would take care of all expenses to get it fixed plus dr ******** said he would refund all my money. They tried three times to fix this. My insurance wont cover it.  That have insurance they should turn it in to theres they need to make this right. 

    Sincerely,

    **** *****

K2 Vision is NOT a BBB Accredited Business.

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