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Business Profile

Credit Union

I Q Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for I Q Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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I Q Credit Union has 19 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep charging me a return mail fee when my address is correct if rhey want to verify they can come ro my house I have no controll over **** stupidity. This is BS my address is correct. They are just as bad as a BANK I dont want any mail from these clowns if they charge **** and I have already told them this. IQ is a bad company charging you because a mail carrier is *********

      Business Response

      Date: 02/02/2023

      iQ is attempting to reach our member to discuss this concern. Member complaints are taken very seriously and we would like the opportunity to resolve this issue.

      Customer Answer

      Date: 02/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:01/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Iq credit union needs to pay somebody to reset their server on Sundays or update their server. I go online to transfer money from checking to savings and the only option is to transfer from IQ checking to external account.

      Business Response

      Date: 02/02/2023

      iQ will reach out to our member directly to discuss this concern. Member complaints are taken very seriously and iQ appreciates the opportunity to improve our online banking service.

    • Initial Complaint

      Date:01/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a truck in July got approved for my loan through IQ Credit Union, I got the 3 month extension so my first payment wasn't until the end of October. My truck has been in the shop since the beginning of October and I had some personal things go on so I was out of work for a month, coming back and thinking my truck would be fixed it wasn't so I was out of a vehicle to get to and from work and lost my job. Comes November it gets transferred to a ************** still not fixed. I call the credit union they gave me until January 5th but my truck still right now is still not fixed. I have until Monday 1/23/23 to make my first payment. And then my truck that I am not driving will be up for repo. They won't help me anymore and I've begged for them to pause my loan or some sort. And they won't. As to loosing my job my phone was shut off so it's hard getting ahold of jobs that I have applied to. I just need help because I don't think it's even right that I have to make a payment on a truck that I haven't had for 5 months

      Business Response

      Date: 01/25/2023

      iQ is attempting to reach our member to discuss the concerns. Member complaints are taken very seriously and iQ appreciates any opportunity to improve service.

    • Initial Complaint

      Date:10/14/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a checking account that should have been closed. I have been a member of this credit union since ****. ***** accidently tried charging from this abandoned account and now IQ credit union is demanding $180 for fees. I called them to reverse this and they refused to reverse these charges. I can't afford this or the attorney to fight them so they will destroy my credit instead of doing the right thing.

      Business Response

      Date: 10/20/2022


      iQ will reach out to the member directly to resolve this concern.Member complaints are taken very seriously and iQ appreciates any opportunity to improve service.

      Customer Answer

      Date: 10/20/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    I Q Credit Union is NOT a BBB Accredited Business.

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