Reviews

This profile includes reviews for I Q Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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I Q Credit Union has 19 locations, listed below.

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  I Q Credit Union

  1313 Main St Vancouver, WA 98660-2918

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  I Q Credit Union

  1933 Fort Vancouver Way Vancouver, WA 98663-3529

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  I Q Credit Union

  13505 NE 10th Ave Vancouver, WA 98685-2711

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  I Q Credit Union

  2620 SE 165th Ave Vancouver, WA 98683-0403

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  I Q Credit Union

  PO Box 1739 Vancouver, WA 98668

Review Details

• Review fromTerra S

  Date: 02/09/2024

  1 star

  Terra S

  Date: 02/09/2024

  They were informed of fraud activity by a business and didnt inform me as a customer until a week later after, letting my account be drained of over $500 in fraudulent activity. They sent me a new card when they were informed of fraud and didnt cancel my old card OR contact me in any way. They stated that sending the new card that was their way of informing me. I received that card 11 days after they were informed. I realized fraudulent activity 6 days after they were informed. Getting the ** fees, which they claim they dont have, reversed took 3 separate days of calling and a threat to not deposit funds into my account until it was corrected. Wolf in sheeps clothing. Horrible banking practices!!!

  I Q Credit Union

  Date: 02/16/2024

  Hi Terra, we understand how stressful a card compromise can be for our members. In your case, we received a notice that a merchant you visited had a data breach, so we sent a new card as a precaution and sent you a written notice about the breach. At the time of the notice and reissue, the credit union was not notified of any fraudulent activity charged to your account, so we did not block the card immediately to not inconvenience you. We attempt to help our members through stressful fraud situations by promptly providing credit and reversing fees. However, issuing provisional credit and reversing fees can take up to 5 business days once the credit union is notified by the member.  In your case some of the transactions were caught before they posted to your account, so we needed to wait until the transactions had appeared on your account before we could provide credit. If you have any questions about the status of your fraud dispute, please reach out to us directly at **************.

• Review fromZayvid T

  Date: 08/02/2023

  1 star

  Zayvid T

  Date: 08/02/2023

  Absolute WORST online banking app EVER! I have guards set up to not over draft so when I see money available in my account 5-7 WHOLE DAYS A*TER PAYING MISC BILLS AND I DECIDE TO USE MY CARD *OR GAS OR WHATEVER HOW IN THE * DOES IT OVERDRA*T A*TER SHOWING THE SAME BALANCE *OR 5 DAYS WHEN I HAVE LITERAL GAURDS SET UP TO NOT OVERDRA*T!???? HOW DOES THAT MAKE ANY SENSE? They do this s*** so frequently at least 3 times a year than have the audacity to tell me you should keep track of your money NO S*** ********! I AM TRUSTING THE **** DARN BANKING *** TO ACCURATELY KEEP TRACK O* MY MONEY BECAUSE I* THE *** DOESN'T DO IT WHY IN T* WOULD I EVEN HAVE A BANK ACCOUNT WITH THIS SORRY A** BANK!?!?!? Is there any lawsuits against IQ? Someone let me know because I want to join in Im sick of these crooks.

  I Q Credit Union

  Date: 08/04/2023

  Hi ******, we're sorry to hear there has been difficulty tracking balances in your account. We do our best to make your online banking balance as accurate and current as possible, but there are cases where you can make transactions that won't be reflected in your balance right away, such as an electronic bill payment or writing a check.

  
  We have options for you if you want to be sure not to overdraft; if you opt out of both Card Overdraft and Courtesy Overdraft you will never have an overdraft fee. We also have alerts you can set up in online banking to send you notifications when your balance falls below a certain amount. Our branch staff can help you set up any additional safeguards.

• Review fromLogan D

  Date: 06/21/2023

  1 star

  Logan D

  Date: 06/21/2023

  They could easily implement a overdraft fee forgiveness like Columbia credit that allows you to get the fees reversed as long as your account goes positive before 6pm on the same day the overdraft fees occurred. They are banking on these fees to keep the lights on. They are absolutely rude over the phone and have no understanding of the current *************** and they are not keeping up with consumer needs Hundreds of dollars in overdraft fees so they can buy plaid outfits and keep Sasquatch on contract.

  I Q Credit Union

  Date: 06/23/2023

  Hi *****, We do understand that times and the needs of our members are changing. We have heard feedback from members like you and we are working behind the scenes to reduce and eliminate fees. With that said,look for upcoming changes to our NSF (non-sufficient funds) fee to be announced soon.
  
  We are sorry to hear that you were treated rudely on the phone. That is not an experience we wish any of our members to have. We are reaching out to you by phone to talk about any service issues you've experienced. 

• Review fromChadaela L

  Date: 08/26/2022

  1 star

  Chadaela L

  Date: 08/26/2022

  I got scammed $400. They blocked all access to my account FOR MYSELF. I had recently moved, but kept this bank because I assumed I'd be back in a year. They didn't care, they basically assumed I scammed myself and treated me as such. Even when I verbally asked them if they thought I scammed myself the response was "well, we have to treat all fraud cases the same, I understand you're upset you were scammed but until you're in good standing, we have to freeze access until you prove your account is stable" I cried on the phone because I am a single mother whose account amount isn't the highest and they blocked all access. After 2 months I called to ASK if they could unlock so I could deposit a check and the response: "o, what happened? It's been how long? We'll return your account. I'm sure it's been stressful, my goodness. I could only imagine".

  I Q Credit Union

  Date: 08/31/2022

  iQ has been in contact with the member to resolve concerns. Member complaints are taken very seriously and iQ appreciates any opportunity to improve service.

  Chadaela L

  Date: 08/31/2022

  A manager, *****, called to ask about my experience. She was very nice and asked if there was anything they could do to make up for this bad experience. I appreciate that.