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Business Profile

Wholesale Lighting Fixtures

The Hawthorne Gardening Company

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Hawthorne Gardening Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:05/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently opened a brand new Black Magic Seed Starter tray. (Distributed by Hawthorne Hydroponics Brands of *********, **.)Three weeks after starting my seeds, I discovered 5 or so gray, segmented worms, about 1/8 an inch long in the one plug from which my seeds did not sprout (Ive used only 4 plugs so far). The worms are alive and move around on the surface of the grow plug and probably through its interior as well. One of the plugs, now inserted into my Black Magic Grow pail, has had a seedling recently flop over, and it too has some worms in the plug. I can see worms in the other grow pail inserted grow plugs as well, but they are fewer in number and, for now at least, those seedlings are growing.Ive never noticed this problem with my aerogarden, which comes from the same corporate family. Aerogarden.com even sells some Black Magic products.When I tried to contact customer service via the only contact method available on their website, ************, all I get is music. Essentially, the company has done all they can to make themselves uncontactable by consumers.This is unacceptable, and I request the BBBs help in contacting someone at the company to find out if the worms are a feature, or a flaw, in their product. Im guessing it is the later as they appear to be damaging my plants and I was sold a non-viable product as a result.I therefore request a replacement with a viable product, or a refund.Thank you.

      Customer Answer

      Date: 05/24/2023

      I say this tongue in cheek, but you wrote not to include personally identifiable information in my reply, and yet you are asking for personally identifiable information . . .

      I will comply.

      See the header for the information you requested.  I hope it works.

      Thank you for helping.

    The Hawthorne Gardening Company is NOT a BBB Accredited Business.

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