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Business Profile

Real Estates

Coldwell Banker First Realtors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** ********, property manager of Coldwell Banker, is refusing to allow me to vacate the property I have been renting since November of 2023. I have submitted the request 42 days in advance on September 19, 2024 which is 12 days more than the lease requires. I have requested the reason in writing of the denial and was told by **** that he has to investigate the situation, however he fully intends to 'hold me to the lease'. I have not received anything in writing to explain ****** refusal and have been unsuccessful in my attempt to schedule a move out inspection. My fear is that this business representative is unlawfully refusing to allow me out of the lease and that he will pursue undue charges of rent against me.

    Business Response

    Date: 11/18/2024

    ****** was allowed to break her lease and was charged a lease break fee as per the terms of her lease agreement. ****** has vacated the unit.

Coldwell Banker First Realtors is NOT a BBB Accredited Business.

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