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Business Profile

Water Damage Restoration

DryTime Restoration LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a small water leak under my master bathroom 09/2024, approximately 35 sq ft. I signed papers with DryTime 9/17/2024 so they could start work. DryTime never gave me an estimate of how much the job would cost. DryTime's own paperwork states, Have a written contract with your contractor. A written contract is required for projects greater than $2000.00. An original contractor that fails to provide a written contract as required by law, may not place a construction lien against the owners property. Without an estimate, there was NO valid contract between me and DryTime. I assumed the job would cost $2000.00 or less because of this wording. DryTime said that no money would "come out of my pocket" because they would "go after" the insurance ********** insurance company would only pay $6,038.09. Because DryTime and State Farm Ins. does not have a contract, I knew it was a matter of time before DryTime would expect me to pay the balance and put a lien on my home; as they have done to many other homeowners. Because DryTime did not give me an estimate, they should have only been able to charge $2000.00 for this very small job. I feel they should refund me or State Farm $4038.09.DryTime is a predatory business, their bullying and intimidating practices cause much anxiety and hardship on people who cannot afford their unreasonable, exorbitant, charges. DryTime should NOT be allowed to stay in business. I also intend to file a complaint with the *** against DryTime because they are in breach of their own contract.I can only mail you copies of their paperwork.

  • Initial Complaint

    Date:09/11/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About 7/18/2024 DryTime Restoration was called in to help restore a sewer back-up in my *******, ****** business. They called *********************** and asked them to deal directly with me. I met with ***, requested the work be done for me and billed to me, not my insurance. I paid *** the full $4,404.56 as soon as the bill was sent to me.DryTime's bill of $13,261.13 included $6,606.83 for *** services. DryTime refuses to take this fraudulent, exaggerated double billing off my bill and now threatens to add additional fees if not paid within two weeks. They will not discuss this error with me even though I have called, written and had *** call them about this double billing.

    Customer Answer

    Date: 09/23/2024

    Complaint #********FD2B4
    DryTime Restoration finally communicated with me and we came to a resolution.
    They have finally listened to me and my complaint, agreed with my conclusions and concerns,
    and have issued an invoice with a $0. balance.
    For future reference to customers, they do charge from 20% to 34% up-charge for sub-contractors.
    Thank you for your help in getting through to DryTime Restorations.
    I could not do it on my own.
    ****** *******
    ***********************************

  • Initial Complaint

    Date:04/07/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 2023, DryTime (DT) cleaned up water damage and mold from my laundry room. They billed State Farm (SF), who repeatedly asked for more details but DT continually said they provided them. Despite my attempts to get both parties to communicate with each other, SF ultimately closed the claim and issued a check for approximately half of DT's invoice. DT eventually sent me more information (I don't know why they hadn't sent it to SF when first requested) and said they'd help fight SF for the balance after I paid what SF sent me via check (which I have NOT yet cashed until this is over) plus the deductible. The last communication I had was with DT, which was that after receiving my check, they will contact SF for the balance. I've tried many times to get a status update but have been unsuccessful. I'm in limbo - I don't want to cash the check from SF in case I need to fight the amount, I don't know if DT is going to want more money from me, and I haven't completely remodeled the affected room (my laundry room). I paid DT the amount that SF sent via check (again, still not cashed) plus deductible ($2741.04 + $1138 deductible = $3879.04 that I've paid DT). I don't think SF acted properly either but at this point I think the ball is in DT's court.

  • Initial Complaint

    Date:11/06/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I engaged this company to perform restoration services to my home related to a water leak. They assured me they would work directly wit my insurance company. They failed to negotiate in good faith with the insurance company and failed to include me in any communication. They repeatedly mailed communications to the wrong address (not the address I provided them in contract, even though I called and emailed them the right address several times and requested they resend documentation) so I had no idea they were not being paid by the insurance company. They accumulated several months of late fees and penalties and put a lien on my home without ever notifying me (and without a contract with any agreed amount). I believe they are legally required to have a signed contract over $2K with me, but the contract I signed was only to "secure services" and there was no cost. At this point they have been paid (as of early Oct) in full but they refuse to send me any confirmation of payment and have not removed the lien on my home. They refuse to call me back or reply to written communication. I have no proof of payment (other than the insurance claim saying they paid in full) and I have no idea if the lien has been removed from my property. They also gave me a verbal quote of $4-$6K for the work, and then billed the insurance company over $14K and refused to disclose details about the costs. I believe they dishonestly inflated the work. They also did over $7K of damage to my HVAC ventilation system and claim they have zero responsibility (I already paid this out of pocket...invoice attached).

  • Initial Complaint

    Date:02/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked the representative who came to my home if the services on the invoice would cost me anything and he said no. I want the charges canceled and the account closed

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BEWARE of this company! They take advantage of people who are in distress because of a house emergency. To get you to work with them they promise they work with insurance and say they have no issues getting reimbursed by insurance, but this is not true. The overcharge extensively for standard mitigation procedures and tell the customers they will work with insurance to resolve disputes, but the truth is their main goal is to get the charges racked up and then squeeze the money out of the insurance company or leave the customer to foot the whole bill including outrageous interest charges. My insurance communicated with them potential billing issues prior to them ripping out my kitchen, they REFUSED to communicate with my insurance company knowing full well that they were going to overcharge and demand payment from the customer. Months would go by with no communication. *****************, the billing manager at DryTime, is extremely unprofessional and I confronted him on his lack of communication, and he attacked me on personal levels several times, involving my business. I sent the payment the insurance sent me for the mitigation to DryTime. I find out now that they took a lien out on my home. They sent NO official notice to me regarding the lien they were placing on my home. A job that took 3 days which was supposed to charge $7,500 they are now charging $15331.60. I have communicated with the insurance the entire time on DryTimes behalf asking for the documents they requested, begging that these two professional companies come to a resolution. DryTime refused to do anything or budge on their outrageous charges. ***************** told me I was uncooperative, and I have a bad attitude, when I am the one who is being completely ripped of by them. He assured me in phone emails and conversations that he would help a resolution. He literally emailed I can waive any associates fees then emailed me back with his attack and demanded $3500 of interest charges.

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company should not be allowed to treat water damage. They have no clue what they are doing. They did not contain the mold properly. They exposed our home to black mold. The person they used for testing used expired swabs and skewed the results to favor them. We tested our own area and got totally different results showing they left behind Black Mold. Their work lead to me being very very sick, getting ****** noses, black eyes, migraines, joint aches and more. Both of the areas we hired them to treat came back positive for mold. So much so that we had to hire a second company to come back out and fix the work they did not do. They then sent us a bill for 13k and put a frivolous lien on our home. For work they never even did! This company should not be in business and they need to stop billing us for work not completed. They also were supposed to come finish the job and ghosted us completely. We have mounds of photos and reports we can send, please email us for more info.

DryTime Restoration LLC is NOT a BBB Accredited Business.

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