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Business Profile

Gun Store

Valley Gun & Pawn LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was Denied the Purchase of my Original Gun ... By the state patrol.. tried to appeal it.. but was still denied... Went back into the store to get the money I paid.. and ride and very disrespectful little boy behind the counter.. refused to even help me.. I was told to come tomorrow.. but I will be out of town and can't come back.. I told him I had already been in the store just a an hour or two earlier and explained to the boy the we had already had all this taken care of by the girl that was helping us earlier and she talked with the owner and everyone was on the same page... ****** for him.. I asked him for the owners. Number he refused to give it to me.. he then walk over to the other side of the room and pulls off and slip of paper that the just the business letter head.. and tells me to call that number.. he walks away as I am still trying to talk to him... And completely ignored me to some other dudes that came in... Now I haven't been refunded the amount that I paid of $189.00 and since I have a to a entire day off work.. to come back into Yakima to deal with this..and lose yet another $80.00 for loss of work.... This KID IS RUDE... he is racist he is Hispanic and I am white...

Valley Gun & Pawn LLC is NOT a BBB Accredited Business.

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