Complaints

This profile includes complaints for Ashley Furniture HomeStore Southwestern's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ashley Furniture HomeStore Southwestern

  1 Ashley Way Arcadia, WI 54612-1218

  
• 

  Ashley Furniture HomeStore Southwestern

  6233 E Southern Ave Mesa, AZ 85206-3714

  
• 

  Ashley Furniture HomeStore

  1955 S Burlington Blvd Burlington, WA 98233-3227

  
• 

  Ashley Furniture HomeStore

  24 Bellis Fair Pkwy Bellingham, WA 98226-5573

  
• 

  Ashley Furniture HomeStore

  1200 Cooper Point Rd SW Ste 518 Olympia, WA 98502-1171

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a King size mattress from Ashley Homestore and after receiving delivery on May 31st found the mattress to be very uncomfortable and not what we ordered, My wife specifically asked for no memory foam within the mattress and the sales person gave ** exactly that. Memory foam is terribly uncomfortable to my wife and is messing up her back causing excruciating pain, I called Ashley to try to exchange the mattress for what we asked for and they simply told ** that they have a 72 hour policy which was expired by the time I was able to call in. All I want is to be able to exchange for a mattress that we asked for in the first place and they simply won't let ** do it.

  

  Business Response

  Date: 06/13/2023

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore management. We are currently working with them to resolve this concern and apologize for the delay.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Wife and I bought a powered recliner from Ashley in ********** ********** on2/21/2023 and it was delivered on 2/24/2023. it started having problems so we called the store for repair or replacement the chair is # ******* in gray the service guy came out and ran it and inspected it but could not figure out what the problem was cause from so he ordered a bunch of parts. well here it is June 7th of 2023 and we are still waiting for the parts. I have called numerous times and so I told them that we were done and for them to refund me my moneys and pickup this broken chair and all we get is the run around

  

  Business Response

  Date: 06/09/2023

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore management. Pick-up has been scheduled for 06-23-23. Once the items are scanned back into the warehouse, a refund will be issued to the original form of payment. It may take 1 to 2 billing cycles to reflect on balances.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

• Initial Complaint

  Date:05/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Todays date: 5 /29/23 Purchase date of recliner: 4/30/23 Price $1360.97 5yr Furniture Protection Plan Purchase at same time. Delivered 5/3/23 Delivery persons did not ask me to inspect it at the time of delivery, they just unboxed it, set it up and left. Since we did not use it that day because we were going out of town, we did not find out it had a crooked seat. Almost 2 inches higher on one side then the other. When you set in it, you slide down to one side (always). I called and they sent out a technician to review the problem. He said it was due a part on the seat that was bent and he would order a part that would be in within 7 days. Then they would send a technician out to repair. It is now 5/29/23, I have previously called four times since then and keep being told it will be in in a few days. Now, today 5/29 the person in customer service says she does not know when the part will be in because it is on back order. I asked to talk to a manager - she said that would be a wait of 20 to ****************************************************************** one corner of one side, which is quickly causing that side to look wore out compared to the other. AND NO ONE CAN TELL ME WHEN THIS WILL BE REPAIRED. IT CAME BROKE, THEY SHOULD REPLACE THIS RECLINER. SINCE THEY CANNOT FIX IT IN AN APPROPRIATE TIME FRAME.

  

  Business Response

  Date: 06/01/2023

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore management. An even exchange has been scheduled for pick-up and delivery on 06-09-2023. The consumer will be contacted to confirm the time frame within 48 hours of the scheduled date.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD
  
  
  

  Customer Answer

  Date: 06/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12, 2023, I visited Ashley Furniture in ******* to purchase a sofa with my in-store credit of $******. The store credit was a result of an insurance claim through Montage, which was an insurance policy offered by Ashley Furn on a prior sofa purchase. I had filed a claim with Montage on a sofa for which they could not repair, and therefore offered me a store credit of $849.99 + tax (******) to purchase a replacement sofa. I chose the sofa set to purchase, along with a rug and a cabinet. The salesperson assured me he could see the insurance credit from Montage in my customer record at ********************** and assured me that when the items were delivered and the charges applied to my credit card, the amount would reflect the deduction of the store credit. He also hand wrote the credit amount on Ashley Furn branded paper, and provided a printed receipt showing the remaining balance of $******. Once the items were delivered to my home, the charges came through on my credit card and did not reflect a promised price match adjustment or the store credit of $******. On 04/28/2023, I went back to the ******* Ashley Furn store to request they fixed the billing error. They promised to work on the price match adjustments, a refund for a non-delivered item, and to investigate the store credit issue. They discovered the sales associate made a clerical error in my customer ID, so the credit wasn't applied to my purchase. They have stated there is nothing they can do about the Ashley employee's mistake and that the credit is still available at the store for the next time I would like to make a purchase. I should not be expected to pay the $****** out of pocket due to a clerical mistake made by the Ashley employee. This is unethical practice to refuse to use the store credit on my purchase as agreed to in the store at the time of purchase, on paper from the store, and in a printed receipt from the store. I should not have to carry the burden of a clerical error made by Ashley salesman.

  

  Business Response

  Date: 06/03/2023

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore management. We are currently working with them to resolve this concern and apologize for the delay.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

  Customer Answer

  Date: 06/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  There is no offer for resolution yet. The response from the company simply states they are looking into it. I am still awaiting a resolution.
  
  Regards,
  
  ***********************************

  

  Business Response

  Date: 06/10/2023

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore management. We are currently working with them to resolve this concern and apologize for the delay.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

  Customer Answer

  Date: 06/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  No resolution was offered. The response is the same canned text response saying they are working on it.
  
  Regards,
  
  ***********************************

  

  Business Response

  Date: 06/17/2023

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore management. We are currently working with them to resolve this concern and apologize for the delay.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

  Customer Answer

  Date: 06/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have agreed to apply the store credit to my purchase as originally agreed to at the time of purchase.
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this ******************* Desk chair with other furniture from Ashley Furniture Store on 4/7/2023 for the amount $359.99. It was deliver April 22,2023. Ones we open the box of the chair we notice there was some broken plastic while we put it together, we notice it was missing the bottom plastic and it has a deep in the chair. When you sit down you feel a deep like a hole its covered by the leather. I have requested an exchange. They just want to send me replacement parts I keep telling them where you sit down it has a gap. The whole chair is damage and missing parts. I have attached pictures of the damage and missing parts. At this point has been almost over a month I want a refund to my credit card and they could come pick up their chair.

  

  Business Response

  Date: 05/19/2023

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore Management. Pick-up has been scheduled for the *********** Swivel Desk Chair on 05-26-23. Once the items are scanned back into the warehouse, a refund will be issued to the original form of payment. It may take 1 to 2 billing cycles to reflect on balances.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

  Customer Answer

  Date: 05/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The recliner portion of the seat cushion is sinking in the middle as if there was no/very little filling. I look underneath and feel the cushion padding next to the recliner bar, and its so thin I can feel it through my leg no padding on the edges of the foot rest either. Just material covered wood. There is literally 2 at best of padding, so when I recline, there is a huge sunken area right in the middle of the recliner part. The entire underneath part looks absolutely horrible and poorly constructed to say the least. Its a shame because its a very nice looking recliner and the perfect size for a small living room.I called the salesperson who referred me to an office manager who texted that she would turn in a service order for a technician to fix it. After waiting 4 days and no response, I called customer service and was told they did not have a service order. Then the sales rep said they put in the order. When they issued the order they set up their own technician date and I was out of town that day and told them to make it for the following week. No reply, I texted the sales rep, he referred me back to the office. No reply. I emailed the customer service department all the photos and everything they asked for, no reply. I emailed them again and now its three weeks and they have not replied with the new date for the technician to come out. I want a refund or replacement of this defective couch. There is no way they are going to be able to properly pad this cushion. Terrible communication, customer service and defective ********************.

  

  Business Response

  Date: 05/15/2023

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to Homestore management. Per the technician's visit on 5/12/23, the sofa is not defective. As a courtesy, we can offer the consumer an even exchange; we apologize for the inconvenience.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  KB

  Customer Answer

  Date: 05/16/2023

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as there is immediate action for a replacement of an even exchange of a different couch.
  

  Based on the Ashley Furniture Response from this complaint regarding the visit from their technician on 5/12, the couch is in fact defective which I have clearly shown photos and video to their representative, and I will accept a replacement couch from a different manufacturer. I will be expecting a call from Ashley Furniture to complete this transaction in a timely manner since its been almost a month since I have been trying to contact them to resolve. 
  
  Regards,
  ***************************

  
  

  

  Business Response

  Date: 05/22/2023

  Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns,we reached out to Homestore management. We reached out to the consumer via email offering 2 resolutions; it may have gone to spam.
  
  Regards,
  Ashley Furniture Industries, Inc.
  Corporate Office
  KB

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I have received one email from ******, their BBB ******** Care Agent at ********************** Global Retail on 5/22/2023. I responded to ****** that there is in fact a manufacturer defect in the couch padding (not sufficient) and I will accept their offer of a couch replacement credit from Ashley Furniture to pick out another couch from a different manufacturer, and that I find their offer and this resolution is satisfactory to me.

  Regards,
  ***************************

  
  

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of $2545 in store on 5/15/2022. There was an adjustment made after purchase, which brought the total down closer to $2200, but still over $2,000. At the time, Ashley Furniture was offering a promotion of a $100 gas voucher AND a $100 Mastercard gift card for every $1000 spent. I specifically purchased an extra item (a cocktail table) to put me over the $2,000 threshold because I was very close. Delivery was a nightmare and one of our items arrived damaged (which was another gigantic nightmare to deal with, and the customer service rep I spoke to was horrendously rude and unprofessional), but that aside, all items were finally delivered. I waited weeks and weeks for my gift cards. I received a partial amount, but never received the full $400 in gift cards I should have received ($200 in gas vouchers, $200 in gift card). All of what I received came in the form of the MC gift card, which I didnt mind, but I was shorted $50. Come to find out, the reason I was shorted was because THEY split my purchase onto 2 receipts because my items were delivered separately, even though they were purchased at the same time. They never took the other invoice THEY split my order with into account. I called dozens of times, both the Ashley store and their gift card center, sent dozens of emails, and they both repeatedly refused to fulfill the balance of what I am owed in gift cards. Scammers and blatant false advertising. I think the whole promotion was a scam to get people to purchase more, and then refuse to make good on their advertised offer. Will never shop with Ashley again.

  

  Business Response

  Date: 05/17/2023

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to Homestore management and the Elite Rewards team. We were advised that 4 reward vouchers were emailed to ************************ Two of the rewards were redeemed on July 19th, 2022, and the other two were redeemed on July 30th, 2022. The reward recipient is told to expect activation emails following within 5 business days. The activation emails were sent on July 22nd, 2022, and August 2nd, 2022; please check your spam/junk folder.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  KB

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dresser from ****** Furniture Store online. They delivered it on 4/4/23. The dresser came with no handles, a broken drawer and the front frame is broken off. I have repeatedly contact my them and they keep telling me I will receive a call back in 24 to 48 hours to handle the issue. It is 4/26/2023 and I still have not had them come pick it up or refund my money. Every time I call they just gaslight me and say they cant get in touch with their manager or the warehouse to schedule a pick up. Its been almost a month with no resolution, not from a lack of trying on my end.

  

  Business Response

  Date: 05/02/2023

  Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns,we reached out to Online sales management. The consumers return/refund request was approved and has a pickup date of 5/4/23; we apologize for the delay.
  
  Regards,
  Ashley Furniture Industries, Inc.
  Corporate Office
  KB

  Customer Answer

  Date: 05/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:04/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/8/23 my *********** purchased a couch at Ashley Furniture (sales order *********), and Ashley Furniture charged a $199.00 protection fee we didn't want. On 4/8, the same day as the purchase, Ashley's rep said it would be approx. 10 days for a refund to our bank. During this time we closed the debit card used for the purchase for reasons not related to the Ashley purchase. When I contacted Ashley Furniture on 4/26, yesterday, I was told they were behind on refund requests. I explained we closed the debit card used for the purchase. I was told to get a letter from the bank about why we closed the debit card even though the Ashley employee indicated they could issue a refund to our account regardless of the debit card status. Our bank verified this fact as well. Please assist ** in getting the $199.00 furniture protection fee refund.

  

  Business Response

  Date: 05/02/2023

  Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns,we reached out to Homestore management. Due to the original card no longer being valid a refund is unable to be processed. The consumer will need to bring a letter from the bank stating that the card is no longer active and the new card into the store to receive the refund for the **** we apologize for the inconvenience.
  
  Regards,
  Ashley Furniture Industries, Inc.
  Corporate Office
  KB

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture totaling over $6000 from sales associate ***************. After I paid, I realized a 5 year protection plan was added, unbeknownst to me and without my approval for an additional $800. I was swindled. The following day, I decided to cancel my order because I believe in truthfulness and did not believe I was dealing with an honest business. I went to customer service and stayed I wished to cancel my order and get a full refund. The woman said she needed approval from the sales manager, *************, before she could issue a refund. ** asked why I wanted to cancel my order and I explained what happened. I suggested he talk with *** about transparency and it was not ok for her to add a protective plan that was not authorized. ** dismissed me, never apologized for what happened and instead told me he would work with me and take $300 off the price. ** told me to forget about ***, and said, What can I do to make you keep the furniture? ** yelled at me, talked over me, and was very aggressive to the point that he made me feel unsafe and uncomfortable. I asked ** to please stop yelling, told him I did not want the furniture, and wanted a refund. ** said he wasnt going to give me a refund because the computers were down and I needed to go back to the store tomorrow or Saturday to get a refund. I told him I could not come back because I lived an hour and a half away from the store. ** said he didnt know what else to tell me about that. I began crying and had an anxiety attack in the store due to **s mistreatment. I was embarrassed because customers and store employees witnessed him yelling at me and witnessed me crying and having an anxiety attack. After this transpired, ** told the woman in customer service to give me a refund. I believe ** and *** need to be reprimanded. My husband tried to file a complaint with the general manager and he has not returned our call. I tried to file a complaints with corporate but they also refused to help.

  

  Business Response

  Date: 04/25/2023

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore management. They have advised that the consumer's sales has been cancelled and refunded, in addition, the HomeStore had a re-training session to stress our policies and procedures.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD