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Business Profile

Furniture Stores

Ashley Furniture HomeStore Southwestern

Headquarters

Reviews

This profile includes reviews for Ashley Furniture HomeStore Southwestern's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ashley Furniture HomeStore Southwestern has 34 locations, listed below.

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    Customer Review Ratings

    3.47/5 stars

    Average of 272 Customer Reviews

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    Review Details

    • Review fromAlfonzina A

      Date: 09/09/2023

      5 stars

      Alfonzina A

      Date: 09/09/2023

      The delivery team were professional in the total process. I'd highly recommend Ashley Furniture to anyone.

      Ashley Furniture HomeStore Southwestern

      Date: 09/11/2023

      Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KB
    • Review fromNancy P

      Date: 09/09/2023

      5 stars

      Nancy P

      Date: 09/09/2023

      This was my first time with Ashley Furniture. The whole process was easy, simple and efficient. The delivery guys were super fast and friendly. I couldnt be happier with my new bed. They literally put it together in less than 10 minutes. It would have taken me hours! I recommend, based on; customer service, sales experience, price, quality and delivery.

      Ashley Furniture HomeStore Southwestern

      Date: 09/11/2023

      Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KB
    • Review fromCharles G

      Date: 09/08/2023

      5 stars

      Charles G

      Date: 09/08/2023

      Awesome everything form interaction with our salesman to delivery of our furniture.

      Ashley Furniture HomeStore Southwestern

      Date: 09/11/2023

      Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KB
    • Review fromJim S

      Date: 09/06/2023

      5 stars

      Jim S

      Date: 09/06/2023

      Outstanding! ********** Associate was very patient retrieving price options and availability. I honestly walked in to browse and shop options at different stores in the area, but the quality of the products and excellent customer service persuaded me to cut my shopping day short and purchase what I liked, which was the Rawcliffe sectional. Highly recommend.

      Ashley Furniture HomeStore Southwestern

      Date: 09/11/2023

      Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! We will let ************** location know of your experience!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KB
    • Review fromBonnie S

      Date: 09/05/2023

      5 stars

      Bonnie S

      Date: 09/05/2023

      Wonderful online ordering and delivery experience. I had to call store to ask for help with color. Wanted Navy Blue and not a Royal Blue, salesman was very helpful in helping me order right color. Delivery was quick and delivery team was excellent, helped move my old sofa. They were quick, very polite and took all packing trash with them. Thank you so much, Ashley!!

      Ashley Furniture HomeStore Southwestern

      Date: 09/06/2023

      Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KB
    • Review fromJames C

      Date: 09/05/2023

      5 stars

      James C

      Date: 09/05/2023

      First experience shopping at Ashley's where I found good quality furniture and knowledgeable, professional, and friendly service from the sales associate, Gabe. Gabe was NOT pushy or overbearing, but instead WAS helpful and accommodating. This resulted in the purchase of several items and the probability of future purchases.

      Ashley Furniture HomeStore Southwestern

      Date: 12/28/2023

      Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KB
    • Review fromCheri W

      Date: 09/01/2023

      5 stars

      Cheri W

      Date: 09/01/2023

      Delivery team was great and actually an hour earlier than expected. Our sales rep at the store was very nice and low key - not dogging us around the store like crazy. Most people want to look and just get a feel - they don't want to be bothered every 30 steps by the salesperson. Our sales person was very kind and gave us room. Thus - we actually bought the furniture we needed and he helped to even load the items we were taking with us. Thank you. The best experience I have had at a furniture store in a while!

      Ashley Furniture HomeStore Southwestern

      Date: 09/05/2023


      Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KB
    • Review fromJessie M

      Date: 09/01/2023

      5 stars

      Jessie M

      Date: 09/01/2023

      Great experience! I would highly recommend this company and the staff. Great prices as well.

      Ashley Furniture HomeStore Southwestern

      Date: 09/05/2023

      Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KB
    • Review fromKathy A

      Date: 09/01/2023

      5 stars

      Kathy A

      Date: 09/01/2023

      Wonderful store with great prices! My sales lady, Kathryn*******, was helpful and friendly and fantastic to work with!

      Ashley Furniture HomeStore Southwestern

      Date: 09/05/2023

      Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! We will let ******* and her supervisors know of your experience!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KB
    • Review fromP. A.

      Date: 08/31/2023

      1 star

      P. A.

      Date: 08/31/2023

      Delivered Damaged furniture. No prior inspection of furniture by manufacturer or seller (ASHLEY FURNITURE) Delivery people unequipped and unskilled to do the job. I have pictures of what happened.!

      Ashley Furniture HomeStore Southwestern

      Date: 12/28/2023

      Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding your concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We are unable to locate your account. Could you please send an email to **************************************************************************** providing the purchase order name, phone number, city and state you purchased from? Also the sales order number if possible. Regards, Ashley Furniture *********** ****Corporate Office KB

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