Furniture Stores
Ashley Furniture HomeStore SouthwesternHeadquarters
Reviews
This profile includes reviews for Ashley Furniture HomeStore Southwestern's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 272 Customer Reviews
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Review fromJamie F
Date: 08/31/2023
5 starsJamie F
Date: 08/31/2023
The delivery team was amazing, I live on the third floor and I know it wasnt easy carrying two couches up all those flights of stairs. They were super fast and extremely friendly. Very happy!!
Ashley Furniture HomeStore Southwestern
Date: 09/01/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future.Regards, Ashley Furniture *********** **** Corporate Office JDReview fromDavid S
Date: 08/30/2023
1 starDavid S
Date: 08/30/2023
DO NOT PURCHASE FROM THIS COMPANY Purchased a sectional from this store with extended warranty. Our frame broke on the sectional so we called the store to figure out how to file a claim. The company that manages the warranty sucks, and treated my wife like **** hung up on her, she wasn’t rude, when she tried to follow up on a claim, after being told they would call us. After the delay due to the warranty company they told us we didn’t report it soon enough. We did they just wanted a way out. The store went to upper management but nobody was willing to do anything about it. Don’t waste you money on warranties it’s ****. Also main reason we went with this store was the warranty and was given to us in a smooth sales pitch… it’s a lie.Ashley Furniture HomeStore Southwestern
Date: 09/01/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.We are unable to locate your order information. Would you mind sending an email to ************************************************************************** with the sales order number, telephone number, and purchaser's name so that we can investigate this further.Regards, Ashley Furniture *********** ****Corporate Office JDReview fromDeanna M
Date: 08/30/2023
2 starsDeanna M
Date: 08/30/2023
I placed an order 8-7-2023, and was told that the recliner was in stock and the next day I got a call that they would postpone my delivery by 4 more days. Then another call and another call and another etc ! Finally ended up getting it on 8-25, delivery was fine. I was extremely disappointed because I had just gotten out of the hospital and was going to sleep in this recliner. Several times I wanted to cancel my order, but I didn't. Next time I'm looking for furniture, I would think twice about buy from Ashley furniture again.Ashley Furniture HomeStore Southwestern
Date: 08/31/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.Upon receipt of the consumers concerns, we reached out to HomeStore management. We are currently working with them to resolve this concern and apologize for the delay.Regards, Ashley Furniture *********** ****Corporate Office JDReview fromCari J
Date: 08/29/2023
5 starsCari J
Date: 08/29/2023
My delivery team was amazing. There was a scratch and missing parts and they handled it very professionally and Ashley called me immediately to set up a service visit and mailed the parts (they will also come to install the parts (knobs). Quick and efficient. They also closed the door when they could, it was 112 degrees (without me asking). Would recommend both Ashley furniture and the delivery team.Ashley Furniture HomeStore Southwestern
Date: 08/31/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future.Regards, Ashley Furniture *********** **** Corporate Office JDReview fromLowell C
Date: 08/28/2023
5 starsLowell C
Date: 08/28/2023
We got a really good value for the price. Rick, our sales associate, was friendly and knowledgeable and very willing to work with us. We will do business again at this store! Thank you so much for the excellent customer service.Ashley Furniture HomeStore Southwestern
Date: 08/31/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! We will let ******* and his supervisors know of your experience!! Please feel free to reach out to us if you have any questions or concerns in the future.Regards, Ashley Furniture *********** **** Corporate Office JDReview fromJan C
Date: 08/27/2023
5 starsJan C
Date: 08/27/2023
RJ was great. So knowledgeable about his products. Professional, I never felt like he was pushing me to buy. Wonderful young man.Ashley Furniture HomeStore Southwestern
Date: 08/31/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! We will let ** and his supervisors know of your experience!! Please feel free to reach out to us if you have any questions or concerns in the future.Regards, Ashley Furniture *********** **** Corporate Office JDReview fromBrandon P
Date: 08/26/2023
5 starsBrandon P
Date: 08/26/2023
Great delivery. No issues during setup and the deliverymen did an excellent job. Would recommend.Ashley Furniture HomeStore Southwestern
Date: 08/30/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromRuss K
Date: 08/24/2023
5 starsRuss K
Date: 08/24/2023
Ordered two bar-height stools at store. Clerk was helpful in exploring options. Delivery process was well described in advance and executed to plan. Product will fully meet our needs. We get to assemble, but this is what we wanted in terms of transport to another location.Ashley Furniture HomeStore Southwestern
Date: 08/30/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromKevin N
Date: 08/23/2023
5 starsKevin N
Date: 08/23/2023
Muhammed was an incredible salesperson. Helpful and understanding! Very knowledgeable as well! Thank You!!Ashley Furniture HomeStore Southwestern
Date: 08/25/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! We will let ******** and his supervisors know of your experience!! Please feel free to reach out to us if you have any questions or concerns in the future.Regards, Ashley Furniture *********** **** Corporate Office JDReview fromKaren Z
Date: 08/23/2023
5 starsKaren Z
Date: 08/23/2023
Just got the bed yay! Cant wait to try it out to night.Ashley Furniture HomeStore Southwestern
Date: 08/25/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!!!! Please feel free to reach out to us if you have any questions or concerns in the future.Regards, Ashley Furniture *********** **** Corporate Office JD
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