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Business Profile

Heating and Air Conditioning

Fuhrmann Heating & Cooling, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this business to fix a leak from our upstairs bathroom and replace our shower. We found out about the problem when our downstairs ceiling fell as a result of a water leak over many years. We bought the new shower and they agreed to replace it as well as any and all damages done from water leaking. The new shower works great but continues to leak water from underneath the base and all the new flooring is ruined. They have offered to re caulk the shower several times but that has not fixed the water leak. They have been here 10+ times in over a 1 yr time span and the water leak is still an issue. Since the main cause of this issue has been a water leaking issue and has not been solved I am writing this complaint. The main crew leader has said what the crew will do as a next step but that is not what gets done. They must have a communication problem. So we are no longer trusting them to do this job as it has been over a yr with no solutions. And here we sit with a rotten bathroom floor and mold growing and it is effecting our downstairs bathroom yet still.

  • Initial Complaint

    Date:10/19/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Fuhrmann Heating and Cooling to service my AC unit. They arrived and charged the unit on or about 7/22/2022. The unit is in working condition. I have called 3 times asking for an explanation as to why they feel the need to charge over double what 3 other local contractors would have charged for the Freon that was used. They will not return my call or give me an explanation other than that is what we have in our system to charge. They told me they would have ***** call me back. I have yet to hear from *****. This is an excessive charge and cant believe they try to take advantage of people this way.Other Contractors Called for pricing include: *************************** Heating and Cooling *********, ** Advanced Custom Geo Thermal ****, ** LDS *******, ** All 3 charge less than 1/2 of what I have been charged. I will pay a revised bill or if they do not revise the bill to a reasonable and customary ammount I will let others know to avoid them for future use.

Fuhrmann Heating & Cooling, Inc. is NOT a BBB Accredited Business.

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