Complaints

This profile includes complaints for Rausch Sturm LLP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Rausch Sturm LLP

  300 N Executive Dr. Brookfield, WI 53005

  
• 

  Rausch Sturm LLP

  30600 Telegraph Rd Ste 2370 Bingham Farms, MI 48025-4558

• 

  Rausch Sturm LLP

  7300 147th St W Apple Valley, MN 55124-7541

• 

  Rausch, Sturm, Israel, Enersm, Hornik LLP

  5801 Ulmerton Rd Ste 201 Clearwater, FL 33760

• 

  Rausch Sturm LLP

  1880 S Dairy Ashford Rd Ste 213 Houston, TX 77077

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to contact this company so they will drop the law suit since we agreed on a settlement and I paid it that same day! I have called daily multiple times and sent many emails! This is ridiculous!

  

  Business Response

  Date: 07/08/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm has attempted to reach out to ********************* with no success. However, the Firm will attempt to reach out to ***** ***** again. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******** ******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

  Customer Answer

  Date: 07/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Rausch Sturm LLP for attempting to collect a disputed business credit card debt from my company, ********************************, without being legally registered or licensed in the state of ********Despite my formal written request for validation, they failed to provide sufficient proof of the alleged debt. I requested the original signed agreement, full chain of title (bill of sale, flow agreements, assignments), itemized ledger of charges, and documentation of licensing in *******. Instead, they provided vague bank statements, which do not constitute legal ************* make matters worse, I conducted a license search on the *************************** Regulations REAL System, and confirmed Rausch Sturm LLP is not registered or licensed to collect commercial debt in *******. Screenshots of these search results are available and show No results matched your search criteria.Their collection activity violates:Florida Statutes ******* & ******* collecting commercial debt without state registration FCCPA Fla. Stat. ****** unfair and deceptive collection practices FCRA 15 U.S.C. 1681s-2(b) failure to investigate and correct inaccurate data TILA 15 U.S.C. 1601 et seq. lack of credit disclosures This companys actions are unlawful and misleading. They have not proven the debt or their legal right to collect it.Desired Outcome:1.Cease and desist all collection activity against my company 2.Provide written confirmation that the matter is closed 3.Remove any negative credit reporting related to this account ********** correct the record of their Florida licensing status

  

  Business Response

  Date: 06/30/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. Rausch Sturm has previously delivered a specific response to **** *******. Additionally, Rausch Sturm complies with all licensing and registration requirements.  This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  
  Thank you,
  ******** ******, Compliance Attorney
  Rausch Sturm LLP
  ******************************************************************************************
  This communication is from a debt collector.

  Customer Answer

  Date: 06/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to reach out to anyone at this company. I have tried for days to get into my online portal, can't access anything. I have called and left several voice mail messages, I have emailed every email I can find online. No one calls back, no one emails, nothing. Their online help form continually returns an error after submission. This same issue happened last month, and I received no communication back from anyone. One day I logged in and I could access it, yet still no communication.

  

  Business Response

  Date: 07/02/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm has spoken to ******** ******* as of 6/25/25. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******** ******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to call them several times a day and emailed them for WEEKS! I did live chat with an agent got a settlement and paid the full amount. Now no agent has logged in since the amount was paid! My account is still showing a balance! I am not able to go to the mediation meeting as I have mandatory training that day for a new job. I need them to close the account and now they won't even contact me back!

  

  Business Response

  Date: 06/24/2025

  Thank you for the opportunity to
  respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints
  seriously and we have performed a thorough review relating to the substance of
  this complaint. The Firm has attempted to reach out
  to Lacie Ulmer with no success. However, the Firm will attempt to reach out to
  Lacie Ulmer again. This is a public forum and the Firm will not discuss account
  details over it, but may be contacted at 877-215-2552 or via email at [email protected] with any further questions.
  Thank you,
  Chelsea Collins, Compliance Attorney
  Rausch Sturm LLP
  300 N. Executive Drive, Suite 200
  Brookfield, WI 53005
  This communication is from a debt collector.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact this company repeatedly, every day, for almost 2 weeks. Hours at a time. The system keeps you on hold for 4 1/2 minutes, then goes to a message and voicemail. I've left over 15 voicemails, sent multiple emails to three different addresses I've gotten from the phone line, the website, and the main location website. I received a notice of garnishment from my employer, but I can't do anything about it if I can't contact them. I had no idea about this, I was never served, they served someone at an old address of mine (my ex husband), and I was never given any chance to address the issue. I can make a payment arrangement, but I CAN'T afford the amount of the garnishment. I tried to file a hardship, but the courts say you can't do that until they've actually taken the money from you. Which sounds crazy. This company pulled some shady stuff and now won't answer anything? I see them respond on BBB with the same copy/paste message for all complaints saying they will reach out, and then responses from consumers saying they don't ever follow through and contact anyone. This has got to be addressed. If I have to get an attorney and do it, I guess that's what I have to do, but it would be so much easier if they could just return an email or phone call. How hard is that?

  

  Business Response

  Date: 06/24/2025

  Thank you for the opportunity to
  respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints
  seriously and we have performed a thorough review relating to the substance of
  this complaint. The Firm has spoken with the
  consumer and reached an agreeable resolution. This is a public forum and the
  Firm will not discuss account details over it, but may be contacted at
  877-215-2552 or via email at [email protected] with any further questions.
  Thank you,
  Chelsea Collins, Compliance Attorney
  Rausch Sturm LLP
  300 N. Executive Drive, Suite 200
  Brookfield, WI 53005
  This communication is from a debt collector.

• Initial Complaint

  Date:06/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed a payment agreement back in October 2024 with Attorney ******* ****** and have been making my payments on time every month. I got a letter in the mail said we are going to trial 6-12-25 I called the office back in May and asked when will this be dismissed and she said it will be but I have to keep checking with my court office. I do not want to have to take off work for this and have tried to get someone to call me or email me back recently numerous times to find out whats going on and no response. I need someone to notify me asap via email so I know that this is being taken care of.

  

  Business Response

  Date: 06/18/2025

  Thank you for the opportunity to
  respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints
  seriously and we have performed a thorough review relating to the substance of
  this complaint. The Firm has reached out to Michelle
  Adam. This is a public forum and the Firm will not discuss account details over
  it, but may be contacted at 877-215-2552 or via email at [email protected] with any further questions.
  Thank you,
  Chelsea Collins, Compliance Attorney
  Rausch Sturm LLP
  300 N. Executive Drive, Suite 200
  Brookfield, WI 53005
  This communication is from a debt collector.

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Rausch Sturm LLP regarding a debt with Portfolio *******************. The letter explained that I may qualify for relief if my income is below $750 per week. I have been trying to contact them to provide proof of my income and understand my options.Every time I call, Im transferred repeatedly and then disconnected. I spent over an hour on the phone without ever reaching someone who could assist me. We also submitted a formal request through my online account on their website, but have received no response at all.I am actively trying to resolve this matter and exercise the rights described in the letter, but the company is making it impossible to communicate or send the required documentation.

  

  Business Response

  Date: 06/16/2025

  Thank you for the opportunity to
  respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints
  seriously and we have performed a thorough review relating to the substance of
  this complaint. We have prepared a specific response
  which will be delivered to Leci Pinto. This is a public forum and the Firm will
  not discuss account details over it, but may be contacted at 877-215-2552 or
  via email at [email protected] with any further questions.
  Thank you,
  Chelsea Collins, Compliance Attorney
  Rausch Sturm LLP
  300 N. Executive Drive, Suite 200
  Brookfield, WI 53005
  This communication is from a debt collector.

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23418844, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  I will be waiting for them to contact me, since I also submitted all the documents by mail to them. 
  
  
  
  Regards,
  
  
  
  Leci Pinto

  

  Business Response

  Date: 06/17/2025

  Thank you for the opportunity to
  respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints
  seriously and we have performed a thorough review relating to the substance of
  this complaint. We feel this rejection is premature
  as Leci Pinto has not received the Firm’s specific response. As stated in our
  previous response, we have prepared a specific response which will be delivered
  to Leci Pinto. This is a public forum and the Firm will not discuss account
  details over it, but may be contacted at 877-215-2552 or via email at [email protected] with any further questions.
  Thank you,
  Chelsea Collins, Compliance Attorney
  Rausch Sturm LLP
  300 N. Executive Drive, Suite 200
  Brookfield, WI 53005
  This communication is from a debt collector.

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rausch Sturmp LLP is harassing me for a debt that isnt even on my credit report at all and I have no recollection of ever doing any kind of business with the original creditor. They send me mail constantly call me on my cell phone and landline phone as well. All they do is harass me left and right and it isnt even on my credit report.

  

  Business Response

  Date: 06/05/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP (Rausch Sturm) takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. Pursuant to ******** Stockmeyers request,Rausch Sturm is unable to contact ******** **********. However, Rausch Sturm welcomes ******** ********** to contact Rausch Sturm. Additionally, as general practice, Rausch Sturm does not furnish data to credit bureaus. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April *******, I sent a certified Letter for Production requesting full validation and legal documentation related to this alleged debt. To this date I have not received any correspondence from this company or Cavalry Portfolio. Additionally, *********************************************** LLC is not legally allowed to collect a debt in the state of **** per the **** Consumer Access.

  

  Business Response

  Date: 06/09/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. Rausch Sturm LLP has already sent a specific response to ******* ******. Additionally, as general practice, Rausch Sturm LLP complies with all licensing requirements. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  File ******* Portfolio Recovery On July 29, 2024 my wife noticed a legal order placed on her personal bank account. Upon calling ***************, they gave phone no. ************. Learned it was a credit card issued to ***** *****. My wife wired the funds on September 12th. numerous calls later, spoke to **** where he gave me a phone number ************ opt 2. Called several times leaving several messages with no return ********** is May 22, 2025 - the legal order has not been cleared at ***************. My wife does not have access to her $10,561. Please help.Thanks, ***** *****

  

  Business Response

  Date: 05/30/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to ***** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I called the number on their response.  I was told by the representative that answered the phone they could not transfer me to ******* *******.  This is exactly what weve been going through since 2024.  No response, no callback.  Nothing was resolved.
  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 06/03/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firms litigation attorney will reach out to ***** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***** *****

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Rausch Sturm does not callback.]. They also dont respond to voicemails.
  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 06/04/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firms litigation attorney has spoken with ***** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [This matter has not been taken care of yet]
  
  Regards,
  
  ***** *****