Business Profile

Lawyers

Rausch Sturm LLP

Complaints

This profile includes complaints for Rausch Sturm LLP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

133 total complaints in the last 3 years.
68 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rausch Sturm has not provided any active points of communication only that they call you, I have repeatedly tried to call the company in question to make a payment over the phone only for the line to disconnect after I press the english option #3 on their phone voice menu. I was making payments online but due to a routing number error and not a lack of funds in the account error ********************************************* did not receive a payment in November and immediately cut my access to online payments I I did after much trouble was able to correct the error and make the payment. please see the attached PDF files showing my payments , this company must and should have working phones that are answered when called so that people like myself can make payments over the phone if the situation/or need should arise. I have had this debt for some time going back to 2020 due to covid I was not in the position to make reparations regarding the debt however i always took there calls and also corresponded willfully to get the current payment set up which has been paid up to December, I now have not oprions to make payments but to spend additional money and gas to go out to a rural post office to get a money order then mail it, no one should be forced to go through these paces to make a payment for anything, and am demanding that 1 either the company Rausch Sturm provide working phone numbers that lead to a live person to take a card payment or that Rausch Sturm delete my file close my case and never contact me again, I have no problem making my payment but I will not be forced/coerced into making payments that will cost me extra time and additional funds regardless of the amount.
Business Response
Date: 01/02/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *****************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.
Initial Complaint
Date:12/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter in the mail from my Banking Institution about a debt collection. I am disputing this claim. This is the second time Rausch Sturm LLP has served my banking institution with a notice of garnishment without providing me with debt verification documentation showing I have a debt with Rausch Sturm LLP, Cavalry SPV I, LLC. In 2021 I filed a complaint with BBB requesting Rausch Sturm LLP to provide documentation verifying this debt. Per 15 USC ****g Sec. 809 (b)of the ***** this request was not fulfilled. The law prohibits harassment of any kind per the consumer act. I am requsting Rausch Sturm LLP to cease and dismiss the Notice of Garnishment with my banking institution, the courts and all credit reporting agencies.
Business Response
Date: 12/20/2023
Thank you for the opportunity to respond to ***************************** complaint. Unfortunately, the firm is unable to locate or confirm an account with the information provided. This is a public forum and we will not discuss account details over it. If ************************* wishes to discuss this directly, ************************* may contact us directly ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************** Suite 300
********** ** 53005
This communication is from a debt collector.
Customer Answer
Date: 12/20/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
I do not feel comfortable contacting a firm who has filed a notice of garnishment against my banking institution, but can not provide me with documentation showing I have a loan with them. When contacting the company they request personal information. I am requesting a cease and dismiss.

Regards,

*************************
Business Response
Date: 12/28/2023
Thank you for the opportunity to respond to the above-referenced complaint. We apologize that ************************* is not satisfied with our response. As we previously stated, we are unable to locate or confirm an account based on the information provided. While we will not reach out to ************************* based on the cease request, ************************* may contact Rausch Sturm at ************ or via email at *********************************************************** with any further questions.

Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
******************************************************************************* 53005
This communication is from a debt collector.
Customer Answer
Date: 01/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Rausch Sturm filed a notice without verifying the debt belongs to the consumer. Causing stress and serious life changes. I am requesting a copy of the documentation used by Rausch Sturm that allowed them to file a notice of garnishment with the courts and my banking institution. Documentation should be more than just my name, to verify the debt pursuant to 15 USC 1692g Sec. 809 (b) of the FDCPA:

Rausch Sturm does not adhere to the Fair Debt Collection Practices Act, for debt collectors by the **** And should not be able to garnish
your hard-earned wages, without validating the debt.

I am requesting Rausch Sturm LLP to return all monies, cease and dismiss the Notice of Garnishment with my banking institution, the courts
and all credit reporting agencies.

Regards,

*************************
Business Response
Date: 01/12/2024
Thank you for the opportunity to respond to ***************************** complaint. The Firm would like to be able to assist *************************, however unfortunately, the Firm is unable to locate or confirm an account with the information provided by *************************. Further, this is a public forum and we will not discuss account details over it. We welcome ************************* to reach out to us directly to resolve this matter at ************ or via email at ***********************************************************.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.
Customer Answer
Date: 01/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Rausch Sturm LLP filed a Notice of Garnishment. I am requesting Rausch Sturm LLP to provide me with the documentation they used to determine/validate the account with them and that allowed them to file a notice of garnishment with the courts and my banking institution.

I am also requesting Rausch Sturm LLP to return all monies,cease and dismiss the Notice of Garnishment with my banking institution, the courts and all credit reporting agencies.

Regards,

*************************
Business Response
Date: 01/17/2024
Thank you for the opportunity to respond to ***************************** complaint. The Firm apologizes that ************************* does not find our response satisfactory. However, the Firm is not able to provide a different response until ************************* provides additional identifying information as the Firm is unable to locate or confirm an account with the information provided by *************************. Further, this is a public forum and we will not discuss account details over it. We welcome ************************* to reach out to us directly to resolve this matter at ************ or via email at ***********************************************************.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
*************************************************************************************
This communication is from a debt collector.
Customer Answer
Date: 01/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am requesting no further contact from Rausch Sturm LLP, they are unable to provide proper documents to validate this file belongs to me. Rausch Sturm LLP used information to file a Notice of Garnishment and chooses not to provide those same documents to me. I am also requesting Rausch Sturm LLP to return all monies, cease and dismiss the Notice of Garnishment with my banking institution, the courts and all credit reporting agencies.

Regards,

*************************
Initial Complaint
Date:11/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter in the mail about debt collection and they have even gone as far to send a summons at the same time. I have been attempting to contact serval times to get account cleared and when I attempted to call the number on the letter I received ************ it hangs up after I select any options, I have requested a call back several time and tried to chat with them, which is never available. It is unfair that this is ending ** in small claims court even though I have been attempting to pay off my account. This has been very stressful and no way to contact them for resolution.
Business Response
Date: 11/17/2023
Thank you for the opportunity to respond to the above-referenced complaint. The Firm has reached out to ***** *******. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.
Initial Complaint
Date:09/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rausch filled a judgment on me on September 2019 in Williamson County. In December of 2022 my bank account was garnished for the amount of $1204.27 which is greater than what is owed, I contacted their office back in 2022 to have this removed from the court and credit file; which to no avail along with no letter the debt was paid. I recently received a letter for interrogatories on the same debt, I contacted their office and (**************************** which is the company that just collects the debt(, to be told they don't know where the funds are and they would get back to me. I have called and emailed with no response now they (Rausch and ****************************) are trying to collect on the same debt. The over payment is $185.00 as the interest rate is ****% that was ordered from the court not ****%. This is an overreach by both attorney offices with leaving my account on hold as they try to collect again. I would like this resolved with a letter that it is paid and removed from my credit file along with the reimbursement of the overcharge of funds.
Business Response
Date: 10/03/2023
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ***************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.
Customer Answer
Date: 10/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
I have sent several emails, and called with the response of reaching out to their financial department to find the funds that were garnished from my bank account. They have sent a letter STILL seeking the funds so now they are trying to double collect. This company and *************************** are irresponsible this case should be dismissed and I will contact Williamson county to let them know of the irresponsibilitys. This was paid almost a year ago plus they took more than what was allocated from the court corruption on both attorneys offices
They have yet to respond to my emails

Regards,

***************************
Business Response
Date: 10/10/2023
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will again reach out to ***************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
*************************************************************************************
This communication is from a debt collector.
Initial Complaint
Date:09/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive paid this debt twice already once with a personal check and second with a money order. They took the debt off my credit for two years because it was paid. I also have another cc that is in this collections agency same thing debt was paid off and taken off my credit and then it showed back up. How is this even possible they clearly got the money. the payment was sent by mail which is the way i was told to pay by them. how is everything else i sent out still paid its only this specific office that has had my credit fixed completely and then they put it back on my credit
Business Response
Date: 09/28/2023
Thank you for the opportunity to respond to ************************************* complaint. This is a public forum and we will not discuss account details over it. If *********************************** wishes to discuss this directly, *********************************** may contact us at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.
Initial Complaint
Date:09/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called at least **** times to this law firm needing them to do a partial **** release off my HOMESTEAD property in ***** . They will not return calls , emails , will not even try to resolve the issue . Its against the law in ***** to place a lien on a homestead!!! Worse business ever!!!
Business Response
Date: 09/20/2023
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ***********************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.
Initial Complaint
Date:08/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 2022 I received a letter from Rausch Sturm LLP about a debt that I owed to a Credit Card from *************** I made an agreement with this institution based on make an automatic debt in my personal checking account ************ every other week, matching the days with my payment day, so I will be sure that funds are available for the payment. This will be effective until I finish to pay around October 2023. I was agree and I fulfilled the agreement month by month and Rausch Sturm LLP also fulfilled the agreement to do the automatic debts until 06-16-2023. This day it was the last time they did an automatic debt in my personal account. I waited to see if for any system/technology problem they could not do the payment in the day stablished. It didn't happen in the following days. 06-30-2023 it should be the next debt, it didn't happen either. 07-14-2023 it was other payment day established and since they never sent me an email or mail saying what was going on, on 07-18-2023 I called them. The person who attended me could not either tell me any reason of why they stopped fulfilling the agreement stablished and also no reason why they didn't contact me. I made a payment of $100 that day and I was told next payment it will be debited on 08-11-2023 and so on, every other week until the last payment November 3rd 2023. I called again today, since, again I didn't get any debt in my checking account, even when funds are carefully keeping there for this purpose. The lady that attended me didn't give me again any reason. Finally the best she could tell me it was a new payment day now August 25th 2023 and a following dates that are not the original agreement and a final payment now on December 29th 2023, because "I missed two payments". I did not! THEY MISSED THE ****** not ME. She told me that I have a problem with postal office (I went to ***** No issues) because they got a returned mail and for that reason they can not precede with debts. I asked to change address, to my work address and she denied and asked to send me an email, and she said it is not possible. It is also not possible do online payments. So, how and when I suppose to finish the payments?? This is unbelievable. They need to respect times and dates and fulfill agreements done. They have all contact information for clients in case something happens.
Business Response
Date: 08/15/2023
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *****************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.
Initial Complaint
Date:07/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was due to be garnished for $10549.45 In 2022 they garnished $8577.14 So far 2023 they garnished $1972.31 for a total due $10549.46. Yet somehow they are now trying to garnish interest past the last garnishment payment due to the way theyre system is This is more like fraud than anything else. I should not owe a dime and account shouldve have been payed and closed several months ago. Case file CS-2018-***** File# *******
Business Response
Date: 08/04/2023
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A judgment was filed against me for wage garnishment. I was unaware of the judgment prior to my payroll department reaching out to me to notify me of the wage garnishment. I called the business to work out a payment plan to stop the garnishment and they would not work with me. I was not notified in time to file an exemption from the garnishment. I am unable to afford them taking $800 per month out of my paycheck. They bypassed the statute of limitations on collection by filing for the judgment in January of 2020 and I was not duly notified of this.
Business Response
Date: 07/14/2023
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ***************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.
Customer Answer
Date: 07/14/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
Date:06/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The sent wage garnishment I found out Monday. Tuesday the bill was paid in full. Friday my employer still hasn't received anything that its resolved. I have called several times asking for something to be faxed because nothing should be taken from my check and all I'm told is the attorneys have to do it. But I shouldn't have to be garnished. That adds extra stress and then I will need to be calling for a refund garnishments are supposed to be until satisfied and its satisfied. So they should be making every effort to ensure I dont get an unnecessary garnishment and they are not. I want this faxed to my employer no later than 8am 7/3. Everyone I talk to says they see its paid.
Business Response
Date: 07/13/2023
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *********************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.

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