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Business Profile

Lawyers

Rausch Sturm LLP

Complaints

This profile includes complaints for Rausch Sturm LLP's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rausch Sturm LLP has 12 locations, listed below.

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    Customer Complaints Summary

    • 133 total complaints in the last 3 years.
    • 68 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2023

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, 6/20/23, I received court documents that a Default Judgment for failing to answer. This statement is incorrect. On November 2, 2020, I called Rausch Sturm LLP and spoke with **** ******* ***************** regarding a repayment plan. I was offered and agreed upon repayment schedule for $1,100.00 in total. Agreed upon repayment structure for $1,100. as follows:On March 24, 2021 - down payment of $400.5 monthly payments of $100 and final payment of the remaining balance. **** ******* stated that the documents for our agreement would take at least 2 months for me to receive and sign due to staff shortage from COVID and heavy caseloads. I never received the documents to sign or any other communications from Rausch Sturm until I received the Default Judgment due to No Response today 6/20/23.

      Business Response

      Date: 06/27/2023

      Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *************************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************
      This communication is from a debt collector.

      Customer Answer

      Date: 07/06/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************************
    • Initial Complaint

      Date:05/26/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rausch Sturm got a judgement against with the incorrect spelling of my name and incorrect employer which I sent them a letter concerning this issue. I owed the the company they had listed which they have changed the address of the company, I received a 1099C eight years ago for this bill which I filed on my taxes.I sent Rausch Sturm copies of all paper work three times. The last time I sent information certified. It has the dated stamped on when they received and signed I have all paperwork from eight years ago I received a garnishment from payment department from the seasonal job I took to help with bills I'm a senior citizen, diabetic, who has high blood pressure this is stressing me out. I'm planning on taking this to the *** for them to explained to me how the company that has this debt collector take my money and get a credit from the government.

      Business Response

      Date: 06/09/2023

      Thank you for the opportunity to respond to the above-referenced complaint. The Firm welcomes ********************************** to reach out to the Firm at the below number. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************
      This communication is from a debt collector.

      Customer Answer

      Date: 06/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.] Didn't like their answer they are not in compliance with the laws.

      Regards,

      **********************************
    • Initial Complaint

      Date:05/03/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Carecredit fax #********** Acct #**************** Dear *** or Madame, Please attach the incoming letter from Liberty Dental in support of my ongoing dispute against Appearance Implant Dental. In addition, please credit my account in the amount of $500 of which I have already paid toward the disputed charge of $2796.LIBERTY DENTAL PLAN.Phone: ************** TTY/TDD: ************** Fax: ************** Email: *************************** P.O. Box *****, *********, ** 92799-6110 GRIEVANCE RESPONSE NOTICE June 13, 2022 *************************** ***************************************************** IMPORTANT DENTAL PLAN INFORMATION RE:Grievance Response - Clinical Review Case File No.: FL036958702 Dear ********************:Thank you for being a LIBERTY Dental Plan (LIBERTY) member.You are getting this letter because you filed a grievance with LIBERTY on May 19, 2022. ** your grievance, you said you went to ****************** and Family Dentistry for implant treatment. The dentist told you that implants were not a good option for you and recommended a bridge. You started the dental work on November 9, 2021, and paid $2,800.00. The bridge that was done poorly and you keep getting infections. The dentist only provides you medications. You needed to remove the teeth with another dentist.On June 13, 2022, LIBERTY's ******* licensed Dental Director, *****************************, reviewed your case and all the records we have received. It is important to know that any dental work you get done cannot be guaranteed because of the current condition of the tooth before the dental work is started. There may be times that teeth still need to be extracted.***The Dental Director agrees that there was a quality issue with your bridge. The records show that the bridge needed additional dental work although the dentist that did your work told you that everything looked good.***The Plan will forward your case for further review. Any actions taken between the Plan and the office is private.Please know that your benefits apply when dental work is completed by an in-network office. The records show that ****************** and Family Dentistry does not take your plan. That means that the bridge completed by this office is not covered. LIBERTY does not have a jurisdiction on non-covered services.LIBERTY is so sorry this happened. Your grievance will remain on the office's permanent history.You, or someone you authorize, have the right to ask for a copy of your file at any time that will include all the information LIBERTY used during the grievance process. We'll give you copies free of charge."If you have questions, call ** at ************** or TTY/TTD **************, Monday through Friday from 8:00 a.m. to 8:00 p.m. (ET). For more information on your rights, review the Grievance and Appeal section in your Member Handbook. It can be found online at: www.libertydentalplan.com/FLMedicaid."Sincerely, *************************** ************ This information was sent to Carecredit a year ago. Carecredit Account number ******************* Please attach the forthcoming information to my dispute filed on April 18, 2022 against Appearance Implant Dental.(1) referral (2) ********************* receipt (3) after surgery care Since the original prep work by ***************** on November 9, I made numerous appointments to be checked as I was still in a lot of discomfort and not feeling well. I hadnt been able to chew eat or sleep from the discomfort for nearly 6 months. Xrays were performed and I was prescribed clindamycin.When I went in on April 14, ****************** who is taking over ***************** s patients Since his unexpected passing away on March 9, she prescribed more Clindamycin and told me I needed a root canal.On April 18th, I visited my regular dentist for an opinion. *************** from ******* *********************** III handed me a referral and told me I was in danger.After having no success in locating a dentist in my network to perform such surgery, I saw ******************. I was informed that I was in *grave danger* and needed emergency Oral Surgery and I was advised not to leave that office in my condition.Due to the fact that I was completely exhausted with not having had more than 1 to 2 hours of sleep a night since November because of discomfort, as the infection was festering, I signed under duress for the amount of $3562.80.Im now left with an unsecured bridge. I see ****************** May 3 to evaluate me for further dental care.I do have records from **************************** from March ***** and also ********************** ER if needed. I am also awaiting blood poisoning cultures from **********************.Please call me upon receipt of this fax.Thank you,*************************** ************

      Business Response

      Date: 05/12/2023

      Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ***************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************
      This communication is from a debt collector.
    • Initial Complaint

      Date:04/18/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a post judgment discovery request from this firm today about an old debt. I have attempted MULTIPLE times over MULTIPLE years to contact them to work out payment plans.I have done my due diligence: In 2015, I attempted to set up a payment plan. They took a single payment from me. I called multiple times the next month to ask why they didn't take the next payment. They refused to answer my calls or provide any information. In 2020, I attempted to set up another payment plan, to no avail. I have not received anything from this firm in years, and have tried multiple times to set up payment plans with this firm. It's one thing for someone to ghost a debt collection agency, but it's another thing entirely to be ghosted by the debt collectors. This firm clearly has my address, because I have personally provided it via their website. This firm clearly has my phone number, because I have personally provided it via their website and have contacted them via phone before.So why hasn't this firm contacted me, or abided by the MULTIPLE payment plans that I have attempted to set up? What guarantee do I have that they will abide by a payment plan THIS TIME? This firm clearly has a history of ignoring the efforts of individuals who attempt to work with them. In short, they have refused, each time, to work with me. I have also learned that this firm contacted my workplace between 2016-2018 about a debt. I have made MULTIPLE efforts to rectify this situation with Rausch Sturm et al and have been failed by them each time. Honestly, I don't see the merit in attempting to contact them AGAIN. I'm not sure if this firm is malicious or incompetent but I will be filing a FDCPA complaint and consulting an attorney.

      Business Response

      Date: 04/24/2023

      Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ***********************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************
      This communication is from a debt collector.

      Customer Answer

      Date: 04/25/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. At this time I accept their response, but I still have not been contacted by the firm.

      Regards,

      ***********************
    • Initial Complaint

      Date:04/15/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a garnishment notice for an account RSIEH was handling. I attempted to contact them multiple times to resolve the issue, but I would be placed on hold for hours and could never reach anyone. They would also call and when I would answer no one would be on the other end and the call would be disconnected. I would like this garnishment reversed and I would like someone to contact me via phone so we can come to an agreement in a professional manner.

      Business Response

      Date: 04/25/2023

      Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************
      This communication is from a debt collector.
    • Initial Complaint

      Date:03/21/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint 1: File ******* - received a settlement offer and paid the offer amount of $385.73 by the due date of March 15. Original debt was $771.45. The company is claiming that I still owe $385.74 so they going against their settlement offer agreement. Complaint 2: File ******* - created a payment plan on 3/7/23 and paid $1000, almost a third of the debt. On 3/10/23, the company sent a garnishment order for $3130.79, although the payment plan stated that the total was $3135.79. They froze my bank account for the full amount despite already having $1000. Then, they added another $10 to the total amount a few days later for a total of $3145.79. We have been trying to facilitate a resolution with them by making a full payment for the rest of the amount, but they will not agree to remove the garnishment and refund the money already taken out of my account. Nor will they give a date of when the garnishment order will be removed if we pay the rest of the total. These debts were supposed to be paid in 2021 when we sold property and purchased a house as agreed upon between our mortgage lender and us. However, the court didn't give the correct amount and apparently some cases did not get paid. It is completely on us for not following up to make sure they were all paid. However, we are trying to do the correct thing and we are just getting the run around from Rausch and Sturm in regards to receiving any clear answers.

      Business Response

      Date: 04/03/2023

      Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *******************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************
      This communication is from a debt collector.
    • Initial Complaint

      Date:03/15/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is taking money from my bank account but refuses to provide any documentation to support this claim of debt.

      Business Response

      Date: 03/23/2023

      Thank you for the opportunity to respond to the above-referenced complaint. The Firm has responded to ******************** concerns. This is a public forum and we will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************
      This communication is from a debt collector.
    • Initial Complaint

      Date:02/28/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from this company in January 2022 and had no idea what it was regarding so I called the number provided repeatedly and was placed on hold repeatedly. The call would hold for 10 minutes and I was asked to leave a voicemail which I did numerous times to no avail. I sent countless emails as well with no response even though every review they reply to states that an attorney monitors said email and will respond promptly. I never received anything else from them. Fast forward to February 2023 and my bank account is frozen and all funds in it are frozen as well. I had no clue what was going on so I contacted my bank. They had to inform me that a garnishment/levy was placed on my account and gave me this companys number for more information. So, I called and emailed again to no avail. Now I have a frozen bank account with transactions that wont go through and an endless amounts of overdraft fees that I can do nothing about. However, most of the money in that account was a return from a college scholarship which I am pretty sure is exempt from garnishment but per the paperwork I received from my bank, the only way I can do that is to go to court and have a hearing which I cannot afford because they have taken literally all of my money. The only account I was aware of from whom they are collecting was taken care of through another company and had I known anything about this one, I would have paid it but instead they give me no information, take me to court with no information, get a judgment with no information, and garnish my bank account with no information. This is ridiculous.

      Business Response

      Date: 03/06/2023

      Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to the consumer. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      ******************************************************************************** 53005
      This communication is from a debt collector.

      Customer Answer

      Date: 03/06/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I havent received anything regarding this issue and the money has been taken as of today (3/6/23). Still no response to emails or voicemails.

      *******************************

      Business Response

      Date: 03/16/2023

      Thank you for the opportunity to respond to the above-referenced complaint. We feel this rejection is premature. The Firm has reached out to the consumer. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      ******************************************************************************** 53005
      This communication is from a debt collector.

      Customer Answer

      Date: 03/16/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Although someone from the company did reach out, nothing was resolved or even offered for help through an email conversation. Also, I dont believe my response was anymore premature than the judgment against me by this company. I have contacted an attorney to deal with it.


      Regards,

      *******************************

    • Initial Complaint

      Date:02/24/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      File #******* - We received notice of a bank garnishment from our bank on Friday 2/17/23 from Rausch Sturm regarding a Capitol One account for my husband, *********************. My bank withheld the funds from our account in the full amount and would be paying out on 2/27/23. I immediately called Rausch Sturm that morning and was told the only way to immediately take care of the garnishment and get it removed was to wire them the full amount. I wired them the full amount on Friday 2/17/23. On Tuesday, 2/21/23, I was told they still had not received the wire into their system. I called again on Wed. 2/22/23 and was told my balance due was $0.00, but nobody had sent the bank release, so they would get that taken care of. I called on Thursday 2/23/23 at least 10 times and my call was only answered once, when I did not provide my file number prior to talking to a representative. She was not able to assist me as Rausch Sturm had my account locked to where only a supervisor was allowed to speak to me. I requested a supervisor and after being placed on hold multiple times, was told that no one was available and to try calling the next morning. I called multiple times on Friday 2/24/23 and was hung up on as soon as I provided my file number and name. I reached out to my own attorney and had him call to request the release. They said they would get it sent. After several hours, I called Rausch Sturm again and they stated they already emailed the release to both my bank and to my attorney. I confirmed with both that neither of them received any communication from Rausch Sturm. I have tried calling back to speak to the supervisor again and have also directly emailed him with no response. The full amount will be garnished from my account on Monday 2/27/23 for the collection that Rausch Sturm has already verified was paid in full on 2/217/23 since they cannot seem to actually send a Garnishment Release as they have said for days they would. This is completely ridiculous and I am astonished that this office cannot do what they are suppose to do.

      Business Response

      Date: 03/08/2023

      Thank you for the opportunity to respond to the above-referenced complaint. The Firm has reached out to the consumer in regards to the above-mentioned complaint. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************
      This communication is from a debt collector.
    • Initial Complaint

      Date:02/22/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received calls from various phone numbers that do not leave voicemail. When calling them back they all have the same recording saying they are *********************************************** LLP. The representative requested my name and account number and wouldn't give me any information, I believe this is a phishing attempt.

      Business Response

      Date: 02/22/2023

      Thank you for the opportunity to respond to ****************** complaint. The Firm will place her provided phone number into the Firms do not call database.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      ******************************************************************************** 53005
      This communication is from a debt collector.

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