Complaints

This profile includes complaints for Rausch Sturm LLP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Rausch Sturm LLP

  300 N Executive Dr. Brookfield, WI 53005

  
• 

  Rausch, Sturm, Israel, Enerson & Hornik, LLC

  8691 W Sahara Ave Ste 250 Las Vegas, NV 89117-4817

• 

  Rausch Sturm LLP

  100 2nd Ave S Ste 306S Saint Petersburg, FL 33701

• 

  Rausch, Sturm, Israel, Emerson & Hornik llp

  15660 North Dallas Parkway Suite 350 Dallas, TX 75248

• 

  Rausch Sturm LLP

  5500 S Quebec St Ste 260 Greenwood Village, CO 80111-1982

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 credit cards go into collections they were sent to this law firm. I spoke with this lawfirm and negotiated a pay off price on both collections. they don't take cc or ach transactions I had to send them money orders in the mail. I did not want to send money orders in the mail. I immediately worried about this form of payment. Together the total was over $2000. I mailed off the payments in the same envelope from the post office mailbox. Since I paid the bills the collections came off my report it shows that I paid the bill. it also shows a remaining balance of 300 that was the negotiated discount they never credited to my account. They obviously Did report to the receipt of payment because it shows on my credit report they got a $1201 payment on 4/16/2021. The other payment showed that it was paid off. Both bills came off my credit because I paid them. Then out of no where the bills get put back on my credit report? They are telling me 2 yrs later the bills never got paid. That is a lie. I paid everything off that was in collections in my name. I find it convenient that I have to pay these people with a money order thru the mail and now they claim they never got the payment. I guess since mailing in a money order is there only form of payment it's pointless to say I seen that coming. now these people have debited my now empty bank account $1245 and I have $400 more that will be debited in the future. If they can debit my account with a ach why the h*** could I not pay them with my debit card to begin with? Now I'm out $2000 plus another $1600 and I'm waiting on them to do this with the other bill as well. This has been a shady deal from the beginning with the making in the money order bs. They have overdrawn my bank account $1300 thru wage garnishment because they are stealing money. That is not cool. That is not right and it's not fair and the last time I checked Equifax don't show money has been paid to a company if it hasn't. where is my money?

  

  Business Response

  Date: 10/21/2022

  Thank you for the opportunity to respond to ************************** complaint. The Firm will reach out to *************************This is a public forum and we will not discuss account details over it. If she wishes to discuss this directly, she may contact us at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  *****************************, Compliance Attorney
  Rausch Sturm LLP
  ******************************************************************************** 53005
  This communication is from a debt collector.

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a debt that my job was served garnishment papers for. I was told if I paid in full the garnishment would be stopped. I immediately called Rausch Sturm and paid them in full on 9/15/22. To this day I cannot even get them to follow through with their offer to email me that the account was paid. Each time I called, and I called daily, I was told different statuses of my account. Spoke to a supervisor who lied and said he gave me phone numbers to speak to the "garnishment team" and it ended up being yet another representative who promised to send an email. I believe they are intentionally trying to put my account in garmishment status for stats. If the account is paid off and you OFFERED to provide proof of payment, than do what you said the same as I did what I said I would. You ARE a law firm right? I am trying to ensure my wages are not garnished since you are already paid!!! You cant speak to anyone but representatives and they don't speak to you like an adult. They tell you things to get you off the phone. I even asked to speak to the attorney who would be signing off on the Satisfaction of Judgement paperwork and they said someone would call me back. I want the garnishment halted immediately and an email and fax to myself and my payroll.

  

  Business Response

  Date: 09/22/2022

  Thank you for the opportunity to respond to **************** complaint. The Firm will reach out to ****************. This is a public forum and we will not discuss account details over it. If she wishes to discuss this directly, she may contact us at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  *****************************, Compliance Attorney
  Rausch Sturm LLP
  ******************************************************************************** 53005
  This communication is from a debt collector.

  Customer Answer

  Date: 09/22/2022

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

  
  

  Just called this number and my account was blocked according to the representative.  This number alongbwith many others, as well as an email, has been attempted to get some type of closure to my debt.  I asked to speak to one of their attorneys and was told this was not possible.

  
  

  Regards,

  
  

  ***********************

  

  Business Response

  Date: 09/27/2022

  Thank you for the opportunity to respond to **************** complaint. The Firm will reach out to ****************. This is a public forum and we will not discuss account details over it. If she wishes to discuss this directly, she may contact us at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  *****************************, Compliance Attorney
  Rausch Sturm LLP
  ******************************************************************************** 53005
  This communication is from a debt collector.

  Customer Answer

  Date: 09/28/2022

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

  
  

  They continue to provide phone numbers answered by their call center representatives who claim they dont have access to my account. Yet, they had perfect access when I paid in full.

  CODE OF CIVIL PROCEDURE SECTION 724.010-724.100 for your reference.

   
  

  Regards,

  
  

  ***********************

  

  Business Response

  Date: 10/05/2022

  Thank you for the opportunity to respond to **************** complaint. The Firm has attempted to reach out directly to **************** with no success. The Firm will reach out to ****************. The Firm has no additional information that can be provided through this forum. This is a public forum and we will not discuss account details over it. If she wishes to discuss this directly, she may contact us at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  *****************************, Compliance Attorney
  Rausch Sturm LLP
  ******************************************************************************** 53005
  This communication is from a debt collector.

  Customer Answer

  Date: 10/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and although I did receive an email to which I immediately responded, I have not received any calls or additional information that was not already provided in a general terms by various representatives.   However, the fact that I received an email after all these weeks, I find that this resolution is satisfactory to me for now. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken the proper steps based on the paper work sent to me in which to negotiate a settlement. I have returned the paperwork in a timely fashion only to STILL have wages garnished despite the process of working through a settlement with them through their proper channels that they have ignored. Today when i called to work through this, this company whom claims to "work" with people refuse to help, refuse to answer my questions, but told me that despite all this I have a "dispute" on my account as well that just opened up the day before, even though I have requested information since July with no response other than their continuation of paper work which i filled out and sent back. The call center associates are rude and do not provide the information, refuse to tell me what is on my account and continues to pass me off to other departments - there appears to be a significant issue with this company. I have been asking for more information with no response and a continued run around without clear answers while still taking my money no problem even though the want to help everyone.

  

  Business Response

  Date: 09/20/2022

  Thank you for the opportunity to respond to Ms. ******* complaint. The Firm will reach out to ****************. This is a public forum and we will not discuss account details over it. If she wishes to discuss this directly, she may contact us at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  *****************************, Compliance Attorney
  Rausch Sturm LLP
  ******************************************************************************** 53005
  This communication is from a debt collector.

  Customer Answer

  Date: 09/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Law firm has not reached out - was told on Friday (prior to this complaint and during the conversation that prompted said complaint) that I would be contacted on Monday via phone call and it is now Wednesday and no contact. I believe the manager with whom I spoke was rude and would not help answer any questions and I do not believe there is any communication between departments. I've sent in my paperwork via certified mail, and they had no record of it being completed. I have written several emails, opened up disputes regarding my account and it was all ignored despite doing everything via the timeline and paper work that was given. I am still waiting to be contacted and will continue to reject until some one reaches out and helps me per the paper work that was given and completed. Why give options when you are not going to follow through? 

  
  Regards,
  
  *******************

  

  Business Response

  Date: 09/27/2022

  Thank you for the opportunity to respond to Ms. ******* complaint. The Firm will reach out to ****************. This is a public forum and we will not discuss account details over it. If she wishes to discuss this directly, she may contact us at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  *****************************, Compliance Attorney
  Rausch Sturm LLP
  ******************************************************************************** 53005
  This communication is from a debt collector.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice back in Aug of 2021 from Rausch Sturm with regards to a debt that I owed. I paid half up front when calling them, and then a payment plan to handle the remainder. About a week later I was able to cover the other half of the bill so i called them and paid it over the phone. I didn't receive any additional letters from them or a receipt for payment in full either. In March of 2022 i received a letter stating i owed a balance still. I called them and was advised this is being disputed due to me calling to let them know this was paid. I didn't hear anything more until i received court paper in Aug of 2022- i called them, spent hours trying to figure out what had happened. They advised me the check was not authorized in Sept of 2021 for the 2nd pnt. No one informed me of any sort of issue. I got nothing from my bank either. I did pay the other portion in Aug of this year and now i am still showing an active court date - when i called their today to find out why this has not been dismissed, they advised this is on me to take care of the court situation. This company has violated the ***** multiple ways with how i have been handled. When i disputed this back in March, i never received even one bit of information back from them at all. They have not sent me a paid receipt for my payments, they have not acknowledged my online disputes/emails either. This company needs to figure out how to handle consumers and follow the laws that are in place.

  

  Business Response

  Date: 09/13/2022

  Thank you for the opportunity to respond to Ms. ****** complaint. We will be preparing a specific response,which will be provided to **************. This is a public forum and we will not discuss account details over it. If she wishes to discuss this directly, she may contact us at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  *****************************, Compliance Attorney
  Rausch Sturm LLP
  ******************************************************************************** 53005
  This communication is from a debt collector.

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been spam calling me multiple times a day every single day for the past month, oftentimes during odd hours and especially on weekends. The one and only time I ever answered the phone, I spoke to a representative who said that they "found my phone number" and were trying to get a hold of someone whom I do not know and have no relation to. I asked them to removed my number from their files and stop calling me and they did not do so. Not only is it a nuisance to be getting all of these calls, but it is a severe breach of confidentiality to be freely delivering privileged information about clients to random people on the phone after "finding" their phone numbers.

  

  Business Response

  Date: 09/12/2022

  Thank you for the opportunity to respond to ******************** complaint. We will place her provided phone number into the Firms do not call database.
  Thank you,
  *****************************, Compliance Attorney
  Rausch Sturm LLP
  ******************************************************************************** 53005
  This communication is from a debt collector.

  Customer Answer

  Date: 09/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a couple judgements against me with this company in my local parish. Im trying to get a house but they need these judgements cleared to issue a clean title to the builder to move forward. Ive satisfied everything to this point to get my wife and I our first home. I paid off my debt on 8/25/22. I spoke with someone on 9/2/22 and they gave me an extension to reach them. The title company attempted to reach them on That same day but they didnt answer and never called back. I called back Tuesday 9/6 and reached someone and they gave me their email and we sent off the information we needed with a ***** slip that I paid for to send that information to my title company to get those judgements taken off at closing (I was told this was done all the time). We sent multiple emails to the second contact, as we never received an email confirming anything. I reached out to someone this morning 9/7 and she assured me she would help. She Sent an email to the prior representatives manager. I have since then sent an email to the rep from this morning and have not received a reply. I feel like Im not getting anywhere. I wouldnt be that bad if someone would just reply and let me know an update because now we are just sitting and waiting for my title to be sent to the builders for something that i have paid off.

  

  Business Response

  Date: 09/09/2022

  Thank you for the opportunity to respond to Mr. ****** complaint. We will be preparing a specific response,which will be provided to **************. This is a public forum and we will not discuss account details over it. If he wishes to discuss this directly, he may contact us at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  *****************************, Compliance Attorney
  Rausch Sturm
  ******************************************************************************** 53005
  This communication is from a debt collector.

  Customer Answer

  Date: 09/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Things since then have been taken care of.
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been getting random calls from them with no messages left. I did call back once and the person wanted my SS number. Clearly not giving that out to someone I don't know. I then find out that they filed a small claim suit against me. I have never done business with them or whoever they are representing, I do not have any open debts that are unpaid. My credit score/history is clean. They have the wrong person or we're dealing with identity theft. They also filed a false reports saying I don't live at my address when I've been at the same place for 12 years. Filing an Affidavit of non-service that is incorrect is a severe offense not to mention very questionable tactics. Never any notice or trying to figure out the issue is not a great way to run a company. This is a huge waste of my time. I want this small claims suit dropped and an apology for filing a false document with the courts and wasting my time.

  

  Business Response

  Date: 08/17/2022

  Thank you for the opportunity to respond to ****************** complaint. We have prepared a specific response, which will be provided to ****************. This is a public forum and we will not discuss account details over it. If he wishes to discuss this directly, he may contact us at ************ or via email at ******************** with any further questions.
  Thank you,
  *****************************, Compliance Attorney
  Rausch Sturm
  ******************************************************************************** 53005
  This communication is from a debt collector.

  Customer Answer

  Date: 08/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I've never received any documentation from this firm. They failed to notify me of a pending lawsuit and even filed a false report stating I don't live at my address. I've called numerous times to ask for the affidavit so I can fill out and return. I never received one and followed up today asking to email it. I still haven't received anything. I also confirmed with the ************* that this account has been marked as fraud. There is no reason for them to be contacting me about this anymore. Their tactics have been questionable at best during this process. 
  
  Regards,
  
  *******************

  

  Business Response

  Date: 08/17/2022

  Thank you for the opportunity to respond to ****************** comment. We feel this rejection is premature as *************** has not received the Firms written correspondence. As stated in our previous response, we have prepared a specific response, which will be provided to ***************. Unfortunately, this is a public forum and we will not discuss account details over it. If he wishes to discuss this directly, he may contact us at ************ or via email at ******************** with any further questions.
  Thank you,
  *****************************, Compliance Attorney
  Rausch Sturm
  ******************************************************************************** 53005
  This communication is from a debt collector.

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to refinance my house and found out I have a lien against the title. I contacted the last lawyers office that a judgment had been filed with the courts and discovered that those lawyers transferred my case to this new lawyers office. I have tried contacting Rausch Sturm office to get the balance due however, they just keep telling me that it's a "recent placement and they can't locate the files yet". I'm not sure why it takes this long to locate files. I want to get this case settled however, I need help from someone at this company in order to do so and speaking to whichever debt collector that answers the phone is not able to help apparently. I'm not being unreasonable, I just want to get this taken care of ASAP. Please contact me so we can get this matter handled quickly. Thank you.Tulsa County Case CS-2009-*****

  

  Business Response

  Date: 08/11/2022

  Thank you for the opportunity to respond to Ms.Freemans complaint. We will be preparing a specific response which will be mailed to ******************. This is a public forum and we will not discuss account details over it. If she wishes to discuss this directly, she may contact us directly at ************ or via email at ******************** with any further questions.
  Thank you,
  *****************************, Compliance Attorney
  Rausch Sturm
  ******************************************************************************** 53005
  This communication is from a debt collector.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unwanted repeat calls. When I try calling, the operator says thank you for calling Rausch Sturm LLP. They never leave a message. This is harassment at this point and very annoying. I do not owe anyone any money. Numbers used:************ ************ Also filed a complaint with the **** Thanks.

  

  Business Response

  Date: 07/27/2022

  Thank you for the opportunity to respond to Mr. ***** complaint. The Firm is investigating this complaint and the Firm will provide ************ a specific response if warranted. This is a public forum and we will not discuss account details over it. If he wishes to discuss this directly, he may contact us directly at ************ or via email at ******************** with any further questions.
  Thank you,
  *****************************, Compliance Attorney
  Rausch Sturm
  ******************************************************************************** 53005
  This communication is from a debt collector.

  Customer Answer

  Date: 07/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  they are trying to circumvent the transparent process offered by the BBB, therefore i am not accepting their response 
  
  Regards,
  
  *******************