Complaints
This profile includes complaints for Rausch Sturm LLP's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 133 total complaints in the last 3 years.
- 68 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
File ******* Portfolio Recovery On July 29, 2024 my wife noticed a legal order placed on her personal bank account. Upon calling ***************, they gave phone no. ************. Learned it was a credit card issued to ***** *****. My wife wired the funds on September 12th. numerous calls later, spoke to **** where he gave me a phone number ************ opt 2. Called several times leaving several messages with no return ********** is May 22, 2025 - the legal order has not been cleared at ***************. My wife does not have access to her $10,561. Please help.Thanks, ***** *****
Business Response
Date: 05/30/2025
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to ***** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Customer Answer
Date: 06/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I called the number on their response. I was told by the representative that answered the phone they could not transfer me to ******* *******. This is exactly what weve been going through since 2024. No response, no callback. Nothing was resolved.
Regards,
***** *****Business Response
Date: 06/03/2025
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firms litigation attorney will reach out to ***** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Customer Answer
Date: 06/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
***** *****Customer Answer
Date: 06/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Rausch Sturm does not callback.]. They also dont respond to voicemails.
Regards,
***** *****Business Response
Date: 06/04/2025
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firms litigation attorney has spoken with ***** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Customer Answer
Date: 06/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[This matter has not been taken care of yet]
Regards,
***** *****Initial Complaint
Date:05/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received court order with this company as the receiver. I have attempted to call them multiple times, left voicemails, and sent emails. No one ever responds or picks up the phone. How can you resolve a financial matter with a company that refuses to respond to inquiries. This is bad business practice, and companies such as this should not allow to exist.Business Response
Date: 05/21/2025
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. Unfortunately, Rausch Sturm LLP is unable to locate an account with the information provided. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Initial Complaint
Date:05/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 02/10/2025, I received a notice in the mail from this company that we had court on 02/06/2025, making it impossible for me to attend. We also apparently had court on January 2, 2025, but I was never notified of this. I tried to reach out to the company multiple times via voicemail and email, and was ignored every time. I learned independently that we have court again on 06/05/2025. I also tried making a payment of $21.09 on the online portal on 05/07/2025, as that was all of the money I had available. Since then, my payment was declined, and my portal has been locked. I have exhausted all of my resources trying to reach out to this company and make a payment plan that works for us to no avail. At this point, my only option is to attend court on 06/05/2025 and try to resolve this issue. I feel as though this company purposely did not notify me of the court, as the letter was dated 02/04/2025, and I did not receive it in the mail until 02/10/2025, making it impossible to attend. I have tried making plans to make a payment arrangement and they are not communicating with me.Business Response
Date: 05/30/2025
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to ****** *******. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Customer Answer
Date: 05/30/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *******Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving a monthly statement to pay off a debt. The last 2/3 statements stopped containing the information f HOW MUCH...It has always been listed. I called 5/5/25 put on hold, was told ******, told them it was well less than that or almost paid off. They could not help said to call back. Called back 5/6/25 over an hour conversation being told it was ******, then suddenly it was ******. This is not acceptable. I have asked for the previous statements that were to be 200.00-300.00, and nobody can seem to help me. They said they could not call me back, I cannot seem to get help. I am trying to have this paid in full, but keep getting the run around. I KNOW I don't owe 7/******.Business Response
Date: 05/13/2025
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to ****** ******. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Customer Answer
Date: 05/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.] Nothing..... They said they would contact me, and NOTHING. ~and also took another ***** from my account on May 13th, 2025
Regards,
****** ******Business Response
Date: 05/14/2025
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm has attempted to reach out to ****** ****** with no success. However, the Firm will reach out to ****** ****** again. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Customer Answer
Date: 05/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.] I have emailed the business since I have not received a call, but it could have came up as a "spam" call.
Regards,
****** ******Business Response
Date: 05/14/2025
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. We feel this rejection is premature. As previously stated, the Firm has attempted to reach out to ****** ****** with no success. However, the Firm will reach out to ****** ****** again. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Customer Answer
Date: 05/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.] As I am in contact with the business, we have not reached an agreement as of yet, it is still not resolved.
Regards,
****** ******Initial Complaint
Date:05/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been paying off a debt with Rausch and Sturm.They were taking money out of my checking acct.I decided to stop that and pay them myself and to see if I could make a lower payment.I talked to them in ***.I asked if I could make payments online.The person in *** said yes, I then made a payment.I then made another payment in Feb.I called to let them know. The employee I spoke to made me feel embarrassed, uncomfortable and humiliated. She said the payment I made in *** shouldn't have processed and should have been credited back to my checking acct.The employee made me feel embarrassed, uncomfortable and I started to cry and feel anxiety then the employee wanted to know my location to send someone to me but she didn't say who she would send. She kept asking for my location. I told her I am safe and I am in no harm. Because of this uncomfortable conversation I called a week later and spoke to a supervisor. The supervisor apologized. I then got a check mailed to me for the pymnt I made in ***. The payment I made in February has not been credited to this debt. Every time I call they tell me my acct is locked and only a supervisor can access it and they transfer me several times until a supervisor tells me the same thing. I got transferred to the above mentioned employee in April again and she said my acct is locked and the only way to pay is to send a money order or money gram because I had two payments returned but one was due to stopping the direct debit and the other supposedly from my payment I made in *** which did get taken out of my checking account. Talking with this employee again made me feel very uncomfortable. The money gram number she gave me comes up with a different name Rausch Sturm ************************************************ This is not the name Im used to so I am worried the money will go somewhere else and Im afraid if I mail a money order it might get lost in the mail or not processed. I'm also afraid of retaliation. I have also emailed them and have gotten no replies back.Business Response
Date: 05/13/2025
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to **** ********. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Initial Complaint
Date:04/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business has my account on hold. They won't communicate why, or how to fix , or allow me to make my monthly payment. They caused my payment to now be late.Business Response
Date: 04/29/2025
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Customer Answer
Date: 04/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached a screen shot of an email i sent the law firm. They never responded to either of my emails. I asked to have it escalated and nobody has reached out to me. I have called numerous amount of times and have been told to call back in a few weeks and that it is a difficult situation that they can't help.
[Please type your response here.]
Regards,
******* ********Business Response
Date: 04/29/2025
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm feels that this rejection is premature as the Firm has not yet reached out to *******************************. The Firm will reach out to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Initial Complaint
Date:04/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was being sued by Rausch Sturm LLP for a debt. I tried settling out of court by setting up a payment plan that would auto deduct. I thought it was all good. However, I received another notice stating I was not complying (which I was). I also got a payment plan letter to set up a payment plan. I tried setting it up AGAIN online but was unable to do so. I have tried calling multiple times, I have emailed, and have not received a call back. The phone rings for nearly 20 minutes, no one answers, then it goes to voicemail. No one has returned my call. When you try emailing to the email address provided on the letter from them, it gets returned as undeliverable. How am I suppose to pay and settle this debt if I can't get in contact with anyone. I have seen numerous complaints about this firm. I think they just want to go to court. I am not trying to get out of paying my debt. I am trying to comply; however, they are not trying to help.Business Response
Date: 04/23/2025
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to ********* ******. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Initial Complaint
Date:04/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been mailing to me been for several years at least twice a month for someone who does not live here. I appears to be my ex but we have divorced for over 10 years. I discussed this with him and he has no clue what this is about. We are on good terms and I believe him. The letter asks for documents and "interrogatories" asking for bank account information including bank account numbers. I believe this is fraud or a scam. I have no ides who ******************** Purchasing is. When I called them to instruct them not to send anymore letters for me I was hung up on. Any help would be very much appreciated.Thank you!********* *****Business Response
Date: 04/22/2025
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. Unfortunately, Rausch Sturm LLP is unable to locate an account that ********* ***** is authorized on. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Initial Complaint
Date:04/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep receiving calls from a ********** number that seems to be based out of *******, **. Now my caller ID is saying this is Rausch Sturm, but I know that I have no debts that have gone to collections. If you would please stop calling me, that would be great. I have the number blocked but I keep getting notifications that you are calling me. Leave me alone.Business Response
Date: 04/22/2025
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. Unfortunately, Rausch Sturm LLP is unable to locate an account with the information provided but will place the provided phone number into the Firms do not call database. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Customer Answer
Date: 04/22/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* *******Initial Complaint
Date:04/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am back with an update to our issue with *********************************************** that was already ***orted on here by my wife. Within hours of ***orting them to BBB our payment magically finally goes through. But zero contact can be made still and they kicked us out of being able to log back in with an error message attached beginning with uh oh based on the status of your account we made a verbal agreement on Thursday March 27th to a settlement of *****. They said they couldnt let us pay right then, had to wait for physical documents expected Monday 31st. They had us served on Sunday, March 30th despite already reaching an agreement days before. We got them to honor it still, we signed and mailed the docs and made virtual payment immediately on the 31st. We made 4 payments as their system kept failing the payments within ***** hours in. We were told on April 4th by a *** that our bank unauthorized pmt/insufficient funds, we called our bank and they confirmed they had not rejected a pmt and hadnt even seen an attempt! We have been ghosted by R&S since and today they tried to pull our account for a second check for the remaining balance past our settlement agreement! Also attached. Never heard of a debt collector not wanting money, weve had to fight to make a stinkin payment and its obvious they were trying to hold us past agreeable date so they could say we didnt pay and garnish wages for full amount. We paid to delete and we want that honored and removed from our credit ***ort! We accepted the debt, took responsibility and held up our agreement, please hold up yours. We tried to avoid any ***orting or slandering but R&S is refusing any and all communication attempts.Business Response
Date: 04/22/2025
Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to ***** ****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.
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