Complaints

This profile includes complaints for Rausch Sturm LLP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rausch Sturm LLP has 12 locations, listed below.

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• 

  Rausch Sturm LLP

  300 N Executive Dr. Brookfield, WI 53005

  
• 

  Rausch Sturm LLP

  30600 Telegraph Rd Ste 2370 Bingham Farms, MI 48025-4558

• 

  Rausch Sturm LLP

  7300 147th St W Apple Valley, MN 55124-7541

• 

  Rausch Sturm LLP

  1880 S Dairy Ashford Rd Ste 213 Houston, TX 77077

• 

  Rausch Sturm LLP

  5200 S Yale Ave Ste 505 Tulsa, OK 74135-7490

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were unaware of a debt we had unresolved, once it was brought to our attention we made a settlement agreement and immediately paid via their portal. Days went by and it was never drafted. I called in and was told our bank unauthorized it/insufficient funds and to contact them. The *** also recorded that I had mailed out signed settlement documents. Our bank history on both our records and headquarters shows zero attempts to even draft the account. This has now occurred 3 times, every time the payment fails on their end but isnt even attempted on our account. Now no one will answer our calls or virtual ticket requests for call backs. Some calls even appear to answer and just drop, days and days of calling from different numbers. We are doing everything we can to cooperate and make good on our agreement and there is zero returned communication.

  

  Business Response

  Date: 04/22/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. Unfortunately, Rausch Sturm LLP is unable to locate an account with the information provided. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My savings account was garnished without notification. Never received a file number, or case number. No cases open against me (or closed that relate to this) in any Florida court - especially not PBC, as I verified online. I believe this is fraud.

  

  Business Response

  Date: 04/08/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. Unfortunately, Rausch Sturm LLP is unable to locate an account with the information provided. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owe Discover they sued me then gave me a pay schedule I make my payments on time they reported I missed a payment ,reported it to my credit report I sent them the the copy of my payment,s called several times .you get no answers they don't call back.they are very rude when you do get some one they connect you to many people you never get an answer to anything.the worse ********** lady already quit so I don't know.i am just trying to do my part but very frustrating very I give them 1. thank you

  

  Business Response

  Date: 04/15/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will reach out to ****** ***********. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

• Initial Complaint

  Date:04/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a debt collection notice from Rausch Sturm LLP on March 26, 2025, regarding a debt of $3,161.09 allegedly owed to Portfolio ************************. The notice references a ****** credit card issued by ***************I do not recognize this debt and believe it may be inaccurate or not mine. I requested verification under the Fair Debt Collection Practices Act (FDCPA), but have not received supporting documentation such as the original agreement or account details.

  

  Business Response

  Date: 04/15/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. We have prepared a specific response which will be delivered to ******* ********. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Dear ***** ******,

  
  

  Thank you for your message regarding my complaint against Rausch Sturm LLP (Complaint ID #********).

  
  

  I have not received any private response from Rausch Sturm LLP as they indicated. Therefore, I must reject their response at this time until the matter is fully resolved.

  
  

  Specifically, I am still waiting for proper debt validation from Rausch Sturm LLP. Until I receive documentation that verifies the debt in question, I do not consider this matter resolved.

  
  

  I would appreciate the BBB keeping this complaint open while I await a direct and satisfactory response from the business.

  
  

  Sincerely,

  ******* ********
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 04/15/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. We feel this rejection is premature as ******* ******** has not received the Firms specific response. As stated in our previous response, we have prepared a specific response which will be delivered to ******* ********. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for your response regarding the complaint I submitted. While I acknowledge that you have prepared a specific response intended for me privately, I would like to reiterate my concerns publicly here on the BBB platform to ensure transparency.

  
  

  I have not yet received the specific response you referenced. If it has been sent, please confirm the date and method of delivery. It is important to me that this matter is resolved thoroughly and in a timely manner.

  
  

  Furthermore, I request that your firm provide clear and accessible documentation related to the substance of my complaint, while respecting privacy guidelines.

  
  

  Thank you for your attention,
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 04/17/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. As previously stated, we feel this rejection was premature as ******* ******** had not received the Firms specific response. We have prepared a specific response which was delivered to ******* ********. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

  Customer Answer

  Date: 04/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ********
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Jefferson County Case Number 2025SC000157 ********************************** vs. ******* ********On Friday, March 21st, 2025, I received a call from ******, an employee, at 11:08am from #************, that the payment that was to be pulled from my account on 03/21/2025 was blocked by my ************* and he needed my information again. As I was out of town for a wedding and unable to provide the information needed at that time, ****** instructed me to call back on Monday, March 24th, 2025, to provide the updated information. *************** stated that no payment was even attempted that day for them to block, so I am not sure what is happening. I have called two separate numbers, multiple times, listed for this company; with the 2nd one listed being the main, as that is what ****** instructed for the callback to this *********** ************ ************ I have left two separate voicemails since 3/24/2025, as 90% of the time, neither of these numbers listed above will even prompt a voicemail recording for me to leave one! I have phone records to corroborate the amount of time I have tried to get in contact with SOMEONE at this office. This is poor practice and horrible customer service and basic communication skills by a *********** I emailed their website contact information as well as the **** on this case. Still no response. I am literally TRYING to get them my bank account information so this can be resolved and absolutely nothing is happening. I was hounded and hounded to pay this very small amount I am being sued for, and this is what I have to deal with now that I am finally able to address it? Very ***************** of today, 03/31/2025 @ 12:18pm, I STILL have not received ANY form of communication, call, VM or email, from this ********** and feel that I should have to pay to a "company" who cant even conduct common curtesy business practices and properly communicate with its clients. I even have an auth # of the initial payment they "pulled".

  

  Business Response

  Date: 04/11/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm has spoken with ******* *******. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

  Customer Answer

  Date: 04/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been making monthly payments to a judgement against me from law firm, since 4/24. This past January 2025 was my last payment made to law firm (collection agency). I called in February and March to make my monthly agreement payments, but was told I was not able to make any payments. I asked why but kept being told do not know account is locked. This month on 3/19, I had to make another payment agreement to bring account current, in which I was told by floor supervisor. Did not get his name as his language was not understandable. The floor supervisor promised me a current payment agreement explaining new arrangements, also detailing the upcoming monthly payments. Till this day I have not received any information as was promised. I keep calling ************** and was being told the same account is locked and they cannot get hold of floor supervisor since he is busy. I am concerned this collection agency will put a lien again if next month payment is not processed.

  

  Business Response

  Date: 04/10/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm has spoken with ********* *********. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have emailed the firm and still have gotten any response via email.

   I already called the number they have provided with the response and other contact number.  Was told the account is restricted and cannot be provided with any information regarding restricted account.  
  

   

  
  Regards,
  
  ********* *********

  

  Business Response

  Date: 04/15/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm apologizes that ********* ********* does not find our response satisfactory. However, the Firm has spoken with ********* ********* and has issued a specific response to ********* *********. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to pre-trial on 01/28/2025 I got a cashiers check on 01/28/2025 I mailed the cashiers check along with a copy of the signed agreement from court on 02/07/2025, and I wrote on the cashiers check my file order number (which was supplied by their attorney via my attorney on email). File number *******. The check was delivered (via **** tracking) on 02/10/2025 The check was deposited (via Champions ******************) on 02/12/2025 I received multiple calls from 3/3/2025 to now stating they have not received my payment, I need to speak with a supervisor and every time I tell the supervisor the same thing, they say oh I see where its under investigation please bear with us and nothing is getting accomplished. I spoke with the clerk of court who told me I could file my receipts and I did, but this is absurd. They are harassing me for a payment I have already made, and then they arent recording it properly. On 03/10/2025 I got a call from *** asking for ******** ******? I told them this isnt her phone number its ******** *** and they hung up. Im not sure what else to do, other than report that this business is harassing me, they tried getting my ACH information multiple times before the pretrial - which is why I waited to pay in court, with a check I could track, because they seemed fishy from the beginning. Thank you for your attention to this matter.

  

  Business Response

  Date: 04/08/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm is unable to contact ******** *** due to a prior request; however, ******** *** may contact Rausch Sturm LLP at ************ or via email at *********************************************************** for an update. This is a public forum and the Firm will not discuss account details over it, but may be contacted
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I emailed Rausch and Sturm on April 8th, as directed by their response to the BBB. When I did not get a timely response, I called- and was told that my file is unavailable for them to view for 7-10 days and I can call back after 7-10 days. Thats my timeframe to let BBB know if this response is good or not, so I will say that it is not.

   

  I just need a receipt emailed to me,  I dont need a phone call with their excuses as to why it took them 3 months to properly record my payment, I just need a receipt or confirmation that the check I sent & they deposited, was sent to ****************************** and that it was properly recorded under my file number. *** has stopped calling per my request, and I dont need any contact via phone calls from Rausch and Sturm - Im simply asking for an email receipt. They should have my email, as I recently emailed the complaints email they provided/ and I also attached a screenshot of my email, on this response.
  
  Regards,
  
  ******** ***

  

  Business Response

  Date: 04/15/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. Pursuant to ******** Ashs specific request, Rausch Sturm will issue a response directly to ******** ***. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to close my mortgage loan, and an alleged judgment showed up against me preventing me from doing so until I get it straightened out. I have been dealing with this for approximately a month. The debt is ********/**********. I have contacted *************************** (the attorney on record), ********, **********, and Rausch Sturm (whom I was referred to by ********. Everyone I have spoken with has said they have no file or information. I have made multiple calls and attempts and get the same response every time. I cannot close my mortgage loan on the house for my children and myself until this is handled. If there is a valid debt I would like to settle it and get it taken care of, released with the Wagoner County Courthouse, and a letter mailed to me showing it has been taken care of. If there is not or if no one can prove validity then I would like this judgement to be released with the Wagoner County Courthouse, taken off of my name, and a letter mailed to me showing it is not valid. This is holding up closing on my mortgage loan, and I've done nothing but try to handle the situation. I have been met with no help and rudeness for no reason. I pray that I can get some help and justice on this.

  

  Business Response

  Date: 04/04/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm has spoken with ***** *******. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The action taken is on a bill that is from 2016 and your lawyer pulled a fast one to take money from my savings account and the federal law against you taking money from someone on benefits stopped you at a little over 100 dollars I'm a disabled veteran and I'm ****** with this my bank stopped you by understanding the law but you don't you will not get a ***** from this point and you should be upholding the law not breaking it I demand my money back now

  

  Business Response

  Date: 04/04/2025

  Thank you for the opportunity to respond to ****** Fischers complaint. Unfortunately, Rausch Sturm LLP is unable to locate an account that ****** ******* is authorized on. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16 2024 my personal checking account and savings account, along with my two minor childrens accounts based on a judgment that k was never served a summons to appear for. I sent them a copy of all the bank statements along with my competed exempt forms. They cut contact with me once I submit the forms and claim to be unable to call or email out to get in touch with me. My financial institution could not get a response to any of the memos they sent to the firm as well. After 182 days my funds were released back into the accounts. A month later, they took more money from my account with no letter, no court summons, nothing at all. The funds they took are once again exempt. It is my understanding that once exempt status is acknowledged they are not allowed to take the money again. I tried setting up a payment plan with them and they told me they had to send the offer up to get approved. I called back three days later and they said they still didnt have an answer. When I mentioned the exempt forms again is when they had me send them over to an email address and then contact was cut. I called them again today about it and was told to resubmit exempt forms and call my bank. I have faxed and emailed the proper documents again and according the the papers I should only have to wait 6 business days for my money to be released. My issue is that they did not notify me that they bought the debt, nor did I receive any correspondence showing me I needed to contact them regarding the matter. I have been working diligently going through each of my collections to settle them and they have done nothing but go around proper protocol and laws to steal money that cannot be touched in these types of cases. This is the first of many complaints I will be making because I should not be ignored when I do not have a job. I was injured at work and for three years went to therapy and had surgery. They emptied all my accounts and my kids accounts to zero leaving no money to live.

  

  Business Response

  Date: 04/01/2025

  Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP takes all complaints seriously and we have performed a thorough review relating to the substance of this complaint. The Firm will issue a specific response to ******* *********. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
  Thank you,
  ******* *******, Compliance Attorney
  Rausch Sturm LLP
  **************************************************************************************************************
  This communication is from a debt collector.

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ******* *********