Complaints
This profile includes complaints for Rausch Sturm LLP's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 133 total complaints in the last 3 years.
- 68 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Regarding RSIEH File #******* I was court ordered to pay $1507.98 with monthly payments of $125.66 beginning January 30, 2020 with final payment of $125.72 on December 30, 2020. In the court documents dated December 9, 2019 it was stated that "Upon confirmation of Defendants completion of the above payment terms, Plaintiff shall file with the Court the appropriate satisfaction of judgment and provide Defendant(s) with a copy of said filing(s)." As of today 4/11/2024 the satisfaction of judgement has not been filed with the court. The City Clerk of court has reached out to Rausch and Sturm to receive a copy, I have reached out and my lawyer has also reached out. They are refusing to provide any of us with a copy of these documents. It is affecting my life because as a result of divorce I am required to refinance my home and put it solely in my name and have my ex-husbands name removed. Once the house is refinanced I will be able to sell it. Because I do not have a copy of this judgement on file I have had to reschedule my closing twice. I live in another state and this is affecting both my personal and work life because I am paying a mortgage on a house that I no longer live in and I am having to request time off from work for the closing dates that are scheduled only to have to cancel and reschedule due to not having this paperwork.
Business Response
Date: 04/15/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.Customer Answer
Date: 04/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I had to involve my lawyer to resolve this issue but I just want to be done with this business once and for all.
Regards,
*******************************Initial Complaint
Date:04/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A past debt was transferred to rausch ***** filing number ******* collection of *******. I arranged a payment plan of ****** on 11/30/24 on their online site. It was supposed to be an automated payment but apparently it was deemed only a one time payment. On 3//15/24 I received a letter from the sheriff of stutsman county demanding payment on this debt. I immediately called customer service and arranged and reset up our ****** A month payment plan for the 15th of each month. As of today i have been unable to access my account details online: I get an errror message claiming no online access due to the status of my account. I have called repeatedly asking for access and they claim it should be working but they dont know why. I refuse to pay a debt that I cannot see transparently online. I was told on march 16th it would be restored by 30 days. It has now been almost 90 days. **************** is rude and will not take responsibility to fix this. They did not even have a record of my 2nd call. I have made a total of 3 calls. I have even threatened to revoke my automatic monthly payment authorization if my online access to my account is not restored. The rep stated, thats your prerogative I am willing to pay this debt but I demand access to transparent viewing of and payment of my account online as is offered on their website and billing statements.Business Response
Date: 04/17/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ***********************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.Initial Complaint
Date:04/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Rausch Sturm assessed a Judgement/lien on my personal property. This property is *********. There is nothing on my credit report regarding this judgement, there was NO court date stated. This is Fraud.Business Response
Date: 04/23/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.Customer Answer
Date: 04/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have reached out to the "Firm," No response."
Regards,
*************************Business Response
Date: 04/26/2024
Thank you for the opportunity to respond to the above-referenced complaint. We feel this rejection is premature.The Firm will reach out to *************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.Customer Answer
Date: 05/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.See below.The Firm responded to BBB, stating "We will contact *************************," they NEVER did.No lawyer, just me.I do not have a method to show you I called their office, left messages.---------- Forwarded message ---------
From: *********************** <******************>
Date: Tue, Apr 23, 2024 at 2:54 PM
Subject: ************************* responding back from BBB
To: <***********************************************************>I, *************************, is requesting to remove the lien off my personal property.Please advise on how your firm will proceed forward.FILE 3954048*************************Business Response
Date: 05/07/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm has attempted to reach out to ************************* with no success. However, the Firm will reach out to ************************* again. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
********************************************************
This communication is from a debt collector.Initial Complaint
Date:03/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The nature of the dispute is I don't know this company: Rausch, Strum, Israel, Enerson @ ************** charged off my sons Guardian Account that has my name attached to it. I dont make any transactions on the account except giving my son money from my SSDI check. The card my son uses has his name on it, not mine and they had no right messing with my son's account. This happened on Thursday, March 21st, 2024.Business Response
Date: 04/01/2024
Thank you for the opportunity to respond to *************************** complaint. We will be preparing a specific response which will be delivered to *************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.Initial Complaint
Date:02/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ****************************** LLC, I do not have a contract with Rausch Sturm LLP. They did not provide me with the original contract as requested.Business Response
Date: 03/05/2024
Thank you for the opportunity to respond to **************** complaint. We will be preparing a specific response which will be delivered to *********************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.Initial Complaint
Date:02/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, this is my second time filing a complaint against this business. I have nothing to do with this business or whatever they are calling about and told them as such. Yet they are repeatedly calling me to the point of harassment. I told them to remove my data, name, and number from their database and they have yet to do so. *****************************, Compliance Attorney, responded to my last complaint saying the number will be in the firm's "do not call" database. However, I just received another call this morning. Please actually remove my number *************) + data; thank you.Business Response
Date: 02/27/2024
Thank you for the opportunity to respond to ******************** complaint. The Firm notes that this is a different telephone number than previously provided. The Firm will also place this provided phone number into the Firms do not call database.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.Customer Answer
Date: 02/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
Date:02/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *************** I do not have a contract with Rausch Sturm LLP, and they did not provide me with the original contact as I requested.Business Response
Date: 02/20/2024
Thank you for the opportunity to respond to ********************************* complaint. We will be preparing a specific response which will be delivered to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.Customer Answer
Date: 02/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
*******************************Customer Answer
Date: 02/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with the response.
Regards,
*******************************Customer Answer
Date: 02/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
*******************************Customer Answer
Date: 02/26/2024
Rausch Strum LLP hasn't provided me with the original contract or made any contact to resolve the problem. I want this removed from my credit report.Initial Complaint
Date:02/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have nothing to do with this business or whatever they are calling about and told them as such. Yet they are repeatedly calling me to the point of harassment. I told them to remove my data, name, and number from their database and they have yet to do so.Business Response
Date: 02/05/2024
Thank you for the opportunity to respond to ******************** complaint. The Firm will place her provided phone number into the Firms do not call database.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.Initial Complaint
Date:01/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account was garnished but evidence shows that the debt collector was at fault. They failed to debit my account in July, 2022 but the funds were available. But I received no correspondence from them at that time. They continued debiting my account until the last payment in August, 2023. I requested a refund of all monies garnished minus the $275 that I know they are owed. I am not getting a satisfactory reply from. I received this email from *****************************: ****, If you are able to make up the $275 payment from July 2022, we are happy to close down the file as paid and release the garnishment.Thank you, *****************************????, Manager - Collections *********************************************************** ************ I replied with the following: Good Evening ********************** The $275 of which you mention was taken from my account along with additional charges for legal fees.The problem is not the $275 but the fact that my account was frozen not because of my error but your company's error. Your company failed to execute the transaction. A simple email to me could have resolved this matter. Pure arrogance has cost me more than $275 leaving my bank account negative and my rent left unpaid. I did not receive any notification of this garnishment until 8 days later via regular mail. I am requesting a return of all monies minus the $275 which your company should have debited in July, 2022 where you can see from the statement the funds were available. ******************* The document titled "DOC011624" is what I received 8 days after the garnishment. I had no prior notice. This could have been resolved with a phone call.The document titled "Docs For DSK" is the contract I signed, and statements of the ***********, the final debit and the where clearly they made an error and did not take the money.Business Response
Date: 01/23/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *******************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.Initial Complaint
Date:01/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company, Rausch and Strum LLP, was in charge of a credit card debt for ************** that in December of 2018 they took me to court for.At the hearing I acknowledged the debt was mine and was told I would be receiving paperwork so we could work out a payment plan.I waited for paperwork but never received any until May of 2021 when the sent intent to garnish my wages.I called and the woman told me there was nothing I could do by because the garnishment process was already started except for complete the exemption form, which I had intended to do till I seen my employer was incorrect.I contacted them again and spoke to a women who seemed more helpful, I asked if I should complete the paperwork with incorrect employer and she told me that the company that they sent paperwork to would say I did not work there and then they would have to send new paperwork and I would be able to submit exemption form then.She also had me email several items so they could attempt to set a payment plan for me.After I sent attempted to make sure she received and if a payment plan could be reached by never received a response.I waited again with no communication until in October of 2022 they began garnishing my check without any notice.I emailed them in December to figure out the balance so I knew how long this would continue I figured about 6 months but wanted to make sure.About 2 weeks after that I received paperwork that they would be stopping the garnishment and I emailed them again without response.Then in May of 2023 I received another set of garnishment payment and submitted the exemption form which they did not contest.I sent another email regarding the funds they had already taken from my checks.Synchrony sent a letter, it said the account was sold with the full balance, the almost $2400 they took out of my checks for months was never taken off total.I sent another email requesting a response and no response.If the money was not taken off the total debt where is the money?Business Response
Date: 01/10/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *****************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************
This communication is from a debt collector.
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