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Business Profile

Property Management

Diamond Property Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Diamond Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Diamond Property Management LLC has 40 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 12th I received a phone call from a debt collector. I recently moved out of *********** apartments in March 2025. Papago view apartments claim I owe 340. $200 paint, 150 cleaning fee, and 235 for a broken window as well as $5 for a key. $250 deposit was deducted. I called to dispute the charge of the window. ******* ***** at diamond asset management stated the remaining balance would be $105 dollars instead due to a maintenance request that submitted in the portal that was not recognized. I called every single day for over a week and for a second time I was reassured that the balance would be reduced to $105 and Chikita would be calling the debt collectors to resolve the unnecessary charge of $235. I was informed today 6/05/25 that charge has now effected my credit negatively due to their negligence. I have been trying to reach ******* multiple times a day and was told she is out in the field.

      Business Response

      Date: 06/09/2025

      We have received your correspondence and believe there may be a misunderstanding. Our company is Diamond Property Management, and we exclusively manage apartment complexes within the state of **********  We want to clarify that we do not manage Papago View Apartments in *******, *******. Additionally, ******* ***** has never been an employee of Diamond Property Management.

      The details of your complaint reference "Diamond Asset Management",  I found their website ******************************* . Please note that Diamond Asset Management is a separate entity and not affiliated with our company, which is Diamond Property Management, LLC. While we are unable to assist you with this particular matter as it pertains to another organization, we sincerely wish you the best in resolving your concerns.

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently moved out of an apartment that I lived in 2 yrs. While living there the carpet in the livingroom had to be stretched, it came loose after a couple weeks and my vaccuum would pull at carpet strings. Management had 2 men who only spoke spanish come fix it, they put a different color in. I tried to tell them it was unacceptable but language was a barrior. Management said i had to deal with it.(and blamed it on my cat) when i moved in the carpet had paint spots and wasnt in the best shape to start with. When I moved out I cleaned carpets, washed walls, fixed any holes and painted spots with same color of paint. Needless to say it was ready to rent again. (Minus livingroom carpet being 2 carpet colors) also when my daughter moved out she took her cat and i told them she did and I was told by the manager "***" to pay rent minus $25 because she had to come inspect and she was busy and didnt have time...I also was charged $50 late fee... The $25 was never removed because when they finally got me new lease to sign it was dated a month after my request to remove pet fee and I was told I would just have to pay it. They are keeping my security deposit and charging me extra because i ruined the floors, apparently took the kitchen strainer which I only had one to begin with and I left it there. I changed bulbs to LED when I moved in which I left but i am also being charged that I took them. The blinds were broken when I moved in but yet I guess I broke them too. I tried texting, calling and emailing but they choose to ignore me rather than deal with a reply and a compromise. I feel I deserve my $840 security deposit back. I also have a video of when I moved out that the apartment was in good shape.

      Business Response

      Date: 12/09/2024

      Thanks for you for reaching out and expressing your concern.  After reviewing the information you shared, we are reversing the charge you requested in regards to the carpet.  A new deposit disposition is being mailed out today.  Appreciate your patience on this matter.

       

    • Initial Complaint

      Date:05/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am moving out of my apartment with Diamond Property Management due to the inflated price of rent for the complex and an overall dissatisfaction with my overall tenancy.The morning of 5/22/23 I received a phone call that my move out inspection was going to occur that day and was promptly given 26 minutes of notice that whoever was conducting the inspection was going to be arriving. I received absolutely no communication this move out inspection was scheduled to occur, in violation of ********* state law that requires at least 12 hours notice of entry into a tenant's apartment. 26 minutes of notice is not at all acceptable to me, nor is it legal.The person who entered my apartment did not give any indication of entry (no doorbell or knocking of the door) and woke me up announcing they were conducting a move out inspection. Needless to say, it was quite a surprise to me.Unfortunately, during my six years of tenancy, entry without notice has happened multiple times and I have always respectfully brought it up to Diamond Property Management and assured it would not occur again, yet, here we are once again.I am unsure if Diamond Property Management is unorganized or simply incompetent, but I feel like my input is necessary for others to be aware of the lack of privacy that seems to occur with this landlord. There are many other issues that have occurred as well, but this is an absolute blatant disregard for a tenant's legal rights.

    Diamond Property Management LLC is NOT a BBB Accredited Business.

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