Complaints

This profile includes complaints for John Lynch Chevrolet Pontiac Sales, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

John Lynch Chevrolet Pontiac Sales, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  John Lynch Chevrolet Pontiac Sales, Inc.

  2300 Browns Lake Drive Burlington, WI 53105

• 

  John Lynch Chevrolet Pontiac Sales, Inc.

  2608 Main St. East Troy, WI 53120

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on June 30th 2023. When I test drove the vehicle it was very dirty due to construction and was driving a little weird. The salesman told me that it was in sport mode and so i changed the mode and proceeded to finish the test drive which seemed like it was driving smoother. I asked the salesman if there were any issues with the vehicle and he said no. He said Lynch does a point inspection to insure all cars are in good condition prior to selling. When I picked up the vehicle I noticed that the windshield had several small cracks that were not visible since the car had not been detailed. I brought it back the next day and they repaired a few but still not well enough to not notice. Either way I had the vehicle for less than 1 and 1/2 weeks and was told that the vehicle needed a transmission. They mentioned they couldnt fix it for about another week and I could pick up the vehicle and drive it until they were ready for repairs. I asked to pick up the vehicle and was told that they were going to work on it in the next couple of days. Here I am, almost a month later, the salesman and supervisor **** are no help and will not offer a loaner. I have 3 kids and a father who is going to pass away from heart failure and not having this vehicle is making it hard to get around. I feel like Im being a bother to them by just asking and they are no longer responding to my emails promptly or returning my voicemails. I was told my the salesman that I needed to communicate with service at this point.

  Business Response

  Date: 08/15/2023

  Lynch has taken care of the customer and traded her out of the Mustang and into another vehicle of her choice.

  We feel as though we went above and beyond what was required. We hope the customer feels the same.

  Customer Answer

  Date: 08/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 GMC Conversion Van on 8/22/22 for $73K. We purchased the **SE pkg which included a sunroof. The van has no sunroof, there was adhesive everywhere, a mar in the rear bumper, a 2ft emblem inside the vehicle what was just hanging there with only one screw, & the van was dirty. The salesperson re-detailed it & supposedly fixed the emblem. We left the store with our vehicle & immediately noticed a lot of air coming in the drivers door. We went right back to the dealership. The salesperson took the vehicle for a ride & agreed there was an issue. We took the vehicle home with the promise from the salesperson that we would get a call from him on how to go about getting the repairs done by a dealer near our home because we lived 2 hrs away from there. We got home & the van would not fit in the garage. We are very upset by this as we expressly asked not only the dealer, but the conversion rep @ Explorer that since they were now using the ton chassis & not the ton chassis, would there be an issue getting it in the garage door. We were told, these vehicles were made for residential use & would fit in a standard garage. It doesnt fit. We felt we should do a thorough inspection of van because there were so many issues & found the rear passenger cargo door window latch is loose & the passenger side 2nd door handle is loose & rattles & that emblem that the sales person supposedly fixed was laying on the floor. The double-sided sticky tape he added to it didnt hold! We have reached out many times via phone, **********mail to the salesperson & store manager at Lynch Auto. We have yet to have anyone get back to us with any solutions. Also, regarding the missing sunroof, the salesperson had us sign a note saying they would give us $450 for the missing sunroof. This is not a fair price. The sunroof was $995 & the package deal was $5950. $995/$5950 is ******** %. ********% of $5950 is $593.65, that should be our refund. We have rec'd no refund yet.

  Business Response

  Date: 10/03/2022

  We can certainly understand the customers frustration. Lynch has been in
  contact during this process. We want the customer to be completely satisfied. At
  times, it has taken longer than the customer would have liked to get specific
  answers.
  There are a several concerns that the customer would like addressed. At this
  point, we can resolve about 90% of the concerns. Some of the repairs that we
  have agreed to handle are not traditional warranty claims. Most claims on New
  Vehicles are between the dealership and the manufacturer. In this case, there is
  an additional party involved as the vehicle is a Conversion Van. Explorer
  Conversion Van handles the Warranty Claims that are specific to the Conversion
  process. Many of the issues fall into this category.
  Lynch will take every reasonable action to resolve this situation to the customers
  satisfaction. We want to build long term mutually beneficial relationships with our
  customers.