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Business Profile

Bank

State Bank of Cross Plains

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for State Bank of Cross Plains's headquarters and its corporate-owned locations. To view all corporate locations, see

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State Bank of Cross Plains has 15 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Booked airline flights using Credit card points, had to cancel last year long before flights. We were sent an email confirmation that stated to contact them when we were ready to rebook. We contacted them 6 weeks ago and they are telling us we had a year to rebook the flights. Nowhere was that information given to us. We've been calling and waiting for call backs. Uchoose Rewards is who we have to speak to. Even with the one year, we were two weeks past the one year when IO contacted them. There is no way we would have given up $2600 in value. Not sure why they just didnt re-apply those points to our card. I dont know where to go to get help

      Customer Answer

      Date: 06/16/2023

      We have resolved the complaint on 20186832

      Thanks

    • Initial Complaint

      Date:08/25/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is against 3 people at State Bank of Cross Plains. *******************, ********************* and *************************. First let me say that I understand a trust/estate is a long complicated process but the complaint is about the lack of customer service and communication. It has been 17 months since the process began and primarly worked with *************************. Not once in this time has ******* reached out to us its been phone calls and emails to him then a response if even one. In early June my brother and I met with ******* for a partial payment and were told we would receive the rest by the end of June. With no response from him I reached out late June about progress and he said he would get back to me after 4th of July holiday.Since then I have sent 2 emails and a phone call to ********************* with no respose from either.As of today I feel like this is theft as we as we are owed between $50,000 and $100,000. As I stated in beginning I understand its a process but between my brother and I we have had to make every call to get information on things we dont understand. I even put a call into the ** ******************* but no return call. Losing a family member is hard enough but then to follow that with almost 2 years of this has been very hard on us. Thanks *********************.

    State Bank of Cross Plains is NOT a BBB Accredited Business.

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