Business Profile

Used Auto Parts

Engine Shopper, LLC

Headquarters

This business is NOT BBB Accredited.

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Pattern of Complaints

Complaints

This profile includes complaints for Engine Shopper, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

273 total complaints in the last 3 years.
45 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want a refund, I received the product I paid for damaged and the company refuses to take responsibility and provide me with a refund. I have contacted the company, and the shipping company and they all keep giving me the runaround or blaming the other. All I know is that it wasn't my fault and I paying for something someone else did.
Business Response
Date: 12/03/2023
The complainant purchased a used transmission on 05/15/2023 and is requesting a full refund.

The complainant purchased a used transmission on 05/15/2023 it went out for delivery on 06/16/2023. The complainant alleges that the transmission was damaged.

After review, the complainant did file a chargeback on 11/07/2023 and we are unable to move forward with the refund process until the chargeback is closed and processed.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
Quality Used Transmissions **************** Team
Initial Complaint
Date:11/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Quality used transmission at **** ************* ************************************************ We purchased a transmission from them on October 25,2023. The transmission they sent did NOT fit the vehicle. They have a 100% fit guarantee. We sent them numerous emails, called more than 20 times, filed a warranty claim. We even offered to pay the restock fee if they would just send us the correct transmission. To no avail. They started just hanging up on us and eventually sent us a refund of $125 for an $820 transmission. This is outrageous. The restock fee is 25%...in the very least we should have gotten $600 refund. These people are rip off artists. There are several lawsuits against them...DO NOT EVER BUY ANYTHING FROM THEM. We are gonna continue to fit this. They are scammers.
Business Response
Date: 12/03/2023
The complainant purchased a used transmission on 10/25/2023 and is requesting a full refund.

The complainant purchased a used transmission on 10/23/2023 it went out for delivery on 11/01/2023. The complainant alleges that the transmission that was sent out was not the correct one for their vehicle.The complainant alleges that they would cover the restocking fee if we sent the correct transmission.

The specific sections of the Terms and Conditions state as follows:
3: All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.
4: All mis-ordered or mis-diagnosed parts will be assessed a 25%processing charge and freight both ways, regardless of the reason.

All the Terms and Conditions of the Free Warranty are prominently listed here: ***********************************************************

After review, it was determined that the *** provided by the complainant was invalid. We did issue a refund to the complainant in the amount of $125 which was the result of a 35% restocking fee plus shipping costs. The complainant agreed to this per the Terms and Conditions of the Free Warranty when they purchased the used transmission. The complainants request for a full refund or at least a refund of shipping costs is not approved.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
Quality Used Transmissions **************** Team
Initial Complaint
Date:11/21/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am placing this complaint on behalf of my mother. She ordered an engine for her granddaughter's 2007 Chevrolet Trailblazer on 07/16/23 for $2,895.00. Upon finally receiving the engine, we realized it was not the right engine. My husband immediately contacted the warranty department and let them know. They tried to tell us that the oil pan would just need to be moved on the replacement engine, but the old engine had a shaft through it and the replacement engine did not. After many phone conversations, it was agreed that they would take the engine back. My mother did get a refund of $1,481.25. They kept the remaining balance of $1,413.75 for a 25% restocking fee and freight both ways. This is not acceptable, since the engine was not the correct engine to begin with. My mother deserves to get the remainder of the owed refund.
Business Response
Date: 11/30/2023
We apologize but we are unable to find the invoice number for the complainant. We would request the complainant please provide us the invoice number for their purchase so we can reply back with a dedicated response to their complaint.
Customer Answer
Date: 11/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The invoice # is 422739.

Regards,

*************************************
Initial Complaint
Date:11/21/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/18/23 I ordered a transmission for my **** **** Ranger 4.0 4x4 from SW Transmissions. Inv. # ******. On 10/13/23, I received a transmission. It is not the correct transmission. In **** **** changed the transmission speed sensor input from an internal part, to an external part. They sent me a pre-**** transmission and they are not interchangeable. I have written over 15 emails to this company explaining the issue, and sent pictures to clearly show how they are different. Their website states that they guarantee to send the correct transmission. They have told me that I'm wrong, and now are refusing to even answer me at all. I've been unable to get through on the phone.
Business Response
Date: 11/30/2023
The complainant purchased a used transmission on 09/18/2023 and is requesting a full refund.

The complainant purchased a used transmission on 09/18/2023 and the order was sent out on 10/23/2023. The complainant alleges the transmission sent to them was not the correct one for their vehicle. It was determined that we did send out the wrong transmission to the complainant.

After further review, a replacement transmission was sent out to the complainant on 11/30/2023.

We do hope this closes the matter and please let us know if you need any further information from us.

Sincerely,
SW Transmissions **************** Team
Customer Answer
Date: 12/01/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
Date:11/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a transmission. It took over a month to receive it. The transmission was installed through a shop and it was non-working. I put in replacement and it took almost another 2 months to resolve with this company because they send you back and forth with excuses and lies! Finally got the transmission and had it installed so I was able to submit my labor claim. Received confirmation that my claimed was received. It took 3 months back and forth with terrible communication from this company to finally be told that my refund check was sent out and here we are 12 days later and I have not received a check yet. I emailed them a few days ago asking what address did they send it to and why it was taking so long for regular postage; which is odd to me that a business would not send a check certified to start with. No one is responding to my emails anymore. I do believe they are deliberately ignoring me and lying to me to pass time because I have called and emailed so much. I am ready to be done dealing with these unprofessional and dishonest people. Im ready for my labor refund so this can be over. This has been the worst experience I have ever had with a business my entire life.
Business Response
Date: 11/30/2023
The complainant purchased a used transmission on 02/25/2023 and is requesting a refund on labor costs.

The complainant purchased a used transmission on 02/25/2023 it went out for delivery on 03/28/2023. The complainant alleges that the transmission was not working. We did end up sending a replacement transmission to the complainant.

The specific sections of the Terms and Conditions state as follows:
EATW will reimburse the repairer up to $50.00 per hour for the repair of a part or assembly. These charges shall not exceed (a) 100% of the part price as indicated on your original invoice, and (b) applicable numbers of hours derived from labor allowances from nationally recognized labor time allowance manuals.

All the Terms and Conditions of the Free Warranty are prominently listed here: ***********************************************************************************

After review, we did send out a check to the complainant on 11/28/2023 in the amount of $330 for 6.6 hours of labor at $50.00.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
Engine & Transmission ********************** Team
Customer Answer
Date: 11/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The labor was 8 hours at $50 an hour; which resulted in a $400 charge. There is also a charge of $309 for the replacement transmission to be relearned. This labor charge and relearning of the said replacement transmission would have never been needed if the original transmission wasnt bad. Because of a faulty transmission; which was the fault of their company; in return costed me an extra $709. That is the refund amount I am expecting to receive to be satisfied.

Regards,

***********************
Business Response
Date: 12/14/2023
In response to the complainants rebuttal, what we go off of when it comes to the time for labor it shows it should have taken 6.6 hours. This reflects the $330.00 refund. We are not able to approve a refund in total of $709.00.
The complainant purchased a used transmission on 02/25/2023 and is requesting a refund on labor costs.

The complainant purchased a used transmission on 02/25/2023 it went out for delivery on 03/28/2023. The complainant alleges that the transmission was not working. We did end up sending a replacement transmission to the complainant.

The specific sections of the Terms and Conditions state as follows:
EATW will reimburse the repairer up to $50.00 per hour for the repair of a part or assembly. These charges shall not exceed (a) 100% of the part price as indicated on your original invoice, and (b) applicable numbers of hours derived from labor allowances from nationally recognized labor time allowance manuals.

All the Terms and Conditions of the Free Warranty are prominently listed here: ***********************************************************************************

After review, we did send out a check to the complainant on 11/28/2023 in the amount of $330 for 6.6 hours of labor at $50.00.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
Engine & Transmission ********************** Team
Customer Answer
Date: 12/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
I feel this is wrong and bad customer service. I would have never had to pay the total invoice had I not received a faulty transmission. I feel this business should make it right. It has been nothing but time consuming, loss of work and aggravation with this whole entire process. I will never purchase another thing from this company ever again. This was the worst experience ever including customer service.

Regards,

***********************
Initial Complaint
Date:11/16/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a car that has an engine purchased from ** Engines (************************************************). The original engine was installed in the vehicle on 1/25/2022. The engine has a 5 year or 50K part and labor warranty and the engine had 70K miles when installed. In the summer of 2023, the engine stopped and I went to ********** at the *************** and they stated the engine appeared to have a major internal issue. ** Engines was contacted and they instructed the ********** mechanics to swap the engine with a new used engine provided by ** Engines. That action was completed around October 16, 2023 and an invoice sent to ** Engines for the labor associated with the engine swap. The invoice is still not paid and I cannot contact anyone to discuss the delay for payment. My mechanic has given up and is now demanding that I pay for the costs and remove my vehicle, which is a 2010 ********** Tiguan. The ** Engine warranty phone number is ************, option 6 (for warranty) and my confirmation number is ******. Please help.
Business Response
Date: 11/28/2023
The complainant purchased a used engine on 12/17/2021 and is requesting a labor claim refund.

The complainant purchased a used engine on 12/17/2021 and it was shipped out on 1/25/2022. The complainant alleges that the engine stopped working in the summer of 2023. The complainant made a warranty claim and a replacement engine was shipped out on 09/12/2023. The complainant is requesting that we refund for the cost of labor with the replacement engine.

After further review, we are reviewing the invoice submitted and calculating hours and will reach out to the complainant with the labor cost if eligible.

We do hope this closes the matter and please let us know if you need any further information from us.

Sincerely,
******* **************** Team
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/19/22 paid ******* for engine engine went out 10/14/2023 called to get warranty started on 10/16/2023 they claimed to have sent an email that never came after several call got another one issued on 11/7/2023 filled out and returned 11/9/2023 got email on 11/15/2023 stating that it was returned outside of the 5 days asking for monies to be returned to the above address via bank check or good running engine be sent to replace busted one
Business Response
Date: 11/28/2023
The complainant purchased a used engine on 04/19/2022 and is requesting a replacement engine or refund.

The complainant purchased a used engine on 04/19/2022 and it was shipped out on 05/16/2022. The complainant alleges that the engine went out on 10/14/2023. The complainant called the warranty department on 10/16/2023 and started the warranty process.
The specific sections of the Terms and Conditions state as follows:
7: Upon submitting the Warranty Claim,you MUST submit documentation, as required during the Claim process, within 5 business days or your claim will be denied, no exceptions. Furthermore,continued operation of the vehicle after an issue has been identified will void the Warranty Claim.

All the Terms and Conditions of the Free Warranty are prominently listed here: ***********************************************************

After further review, it was determined that the complainant did not submit all the requested/required paperwork to us within 5 days of filing her warranty claim. Since the requested paperwork was not submitted within the 5-day window, per the Terms and Conditions of the Free Warranty, the Free Warranty is void. Any past, current or future warranty claims will not be approved. The complainants request for a refund or a replacement is not approved.

We do hope this closes the matter and please let us know if you need any further information from us.

Sincerely,
Engine & Transmission ********************** Team
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
HI, My Name is *********************, I financed a used engine through * Own leasing. The engine company is named ** Engines. The moment the engine arrived I had a feeling things were going to get ugly, mostly because the engine was ugly. I mean very ugly. It looked as is it had been sitting outside for a very long time and there was a loose upper intake bolt sitting on the top. When the *** certified tech came to do the install he immediatly had the same feeling. We unwrapped the plastic and I saw the reason for the loose bolt, one of the bolts on the engine was broken off. I guess the loose bolt was its replacement. As we continued looking it over he said well outside looks bad we gotta just hope the internals are good. He then noticed a purple circle indicating a crack in one of the valve covers. Which initially I thought was no big deal because the valve heads from my engine were in decent shape and we could just swap them out. He agreed and we removed that one side. It was at that time he looked down into the cylinder and saw the #4 valve was gunked up. He immediatlely grabbed my 18 mm socket put it on the crank bolt and attempted to turn the motor over. It wouldn't move at all, the engine is locked up.I contacted the ** engine for a replacement. Then after a week of hearing nothing and some rude customer service. I just decided to cut ties and asked for a refund. My very next call was to * own leasing. I informed them of the situation and submitted picture evidence of the technician and my findings. They stated it would be escalated and someone would call me with the resolution.That was 3 weeks ago. I have called ** Engines and * own leasing multiple times and nothing. All I was told was the * own leasing was waiting on ** engines to respond. They are both costing me money everyday as the engine is for my work truck.Please help Date of Purchase 9/13/23 invoice # ****** my cell #********** Complaint against both ** Engines and * own leasing
Business Response
Date: 11/30/2023
The complainant purchased a used engine on 09/14/2023 and is requesting a refund/replacement.

The complainant purchased a used engine on 09/14/2023 it went out for delivery on 09/28/2023. The complainant alleges that the engine was ugly and loose or broken off bolts. The complainant also alleges the motor would not turn over. The complainant then reached out to us to let us know of their findings. We did instruct the complainant to send us pictures and diagnostics of the engine. We did send the complainant an email on 10/19/2023 of what we needed. We did receive a picture of the harmonic balance but what we needed was pictures of the water in the cylinder and the hydro locking of the engine which we have yet to receive. We did test the engine out before it went out for delivery.

The specific sections of the Terms and Conditions state as follows:
5: Once you have initiated a warranty claim, you are required to submit ALL the details requested through the Customer ****************** Portal within 5 Business Days or the warranty will be void.

All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************

After review, since we did not receive the requested documentation within 5 days from being contacted of the alleged issues with the engines, per the Terms and Conditions of the Free Warranty the Free Warranty is void. Any past, current or future warranty claims will not be approved. The complainants request for a refund and to stop the finance of the engine is not approved.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
SW Engines **************** Team
Customer Answer
Date: 12/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*********************
Customer Answer
Date: 12/04/2023
The statement that the proof wasn't provided is complete BS. I submitted what was asked on the day I filed the claim. I then contacted SW engine every day for two weeks asking for a status update. They never said they needed anything further from me. I also submitted the pictures of the engine and it was submitted to them by the finance company. This is a cop out. I have filed complaints with my states attorney and will be filing in small claims court. This is unsatisfactory to say the least.
Customer Answer
Date: 12/04/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The statement that the proof wasn't provided is complete BS. I submitted what was asked on the day I filed the claim. I then contacted SW engine every day for two weeks asking for a status update. They never said they needed anything further from me. I also submitted the pictures of the engine and it was submitted to them by the finance company. This is a cop out. I have filed complaints with my states attorney and will be filing in small claims court. This is unsatisfactory to say the least.

Regards,

*********************
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 9,2023 I purchased a used motor with a 5 year warranty from quality used engines in the amount of $2920.. my mechanic received the motor to community care car about 10/23/2023. After pulling my old motor and installing the one that quality had sent us, my mechanic called me telling me the motor was faulty.. there is an issue with the timing. I immediately called quality and started the warranty claim. I was assured by a representative that everything that I had sent that day was valid and nothing else was needed. I called daily to check on this. Only being told that management was looking into it. Today they told me that they still needed to see a diagnostic report. I insured them that I sent them that the very first day... I also advised them that the conversation was also recorded... I did this with every conversation I had with them regarding this purchase..They apologized and then said they indeed have the report they needed .. she said that management was looking over the claim and is looking how they can resolve this. I asked the representative to speak to somebody in management, and they would not do so. I've never been thru anything like this and I'm just a little nervous at this point. My mechanic is also charging me a daily storage fee for the car setting in this lot. I'm so confused and worried. I don't know how to handle this. This is a very lot of money for someone like me.. will you kindly let me know how I can help this situation.
Business Response
Date: 11/21/2023
The complainant purchased a used engine on 10/09/2023 and is requesting a replacement.

The complainant purchased a used engine on 10/09/2023 it went out for delivery on 10/20/2023. The complainant alleges that the engine was faulty and an issue with the timing. We did request information from the complainant.The requested information was diagnostics reports showing the tension pully and heat tab pics. We did receive the heat tab pics. We did not receive the diagnostic reports. The complainant is welcome to attach the diagnostic report to the complaint for our review.

After review, the complainant did file a chargeback on 11/13/2023 which halts the warranty process until the chargeback is closed and processed.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
Quality Used Engines **************** Team
Customer Answer
Date: 11/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The diagnosis report was sent to the November 2,2023.

Regards,

*****************************
Initial Complaint
Date:11/07/2023
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 21st 2023 motor was purchased.Many time between Sep 21st and Sep 29th I called Quality Used Engines asking them why I have received no tracking number. I was told it was in Quality Control getting tested and making sure the motor was ready to go.Motor shipped on September 29th, 2023 by Oak Harbor Tracking details ID#-******** Phone # ************ Oct 10th Oak harbor transferred motor to Magnum Trucking Magnum trucking ID # ******* Trailer # T2238059 Phone # ************ (option 4)The motor was delivered to ***** Equipment and was turned away due to damaged freight and oil all over the box/motor and ground. Approximately Oct 10th I called Magnum truck which they stated they had the freight but was turned away due to above reasons. *******, the front office call taker, stated she would email upper management Approximately Oct 11th I called Magnum trucking again asking whats going on that I received no call or email regarding this issue. ******* said she forgot and that she would tell him the next day and see if ***** (manager) would re-crate the motor so it could be shipped again. Approximately Oct 12th, 2023 spoke with ******* and she advised they would re-crate the motor and would call me. No phone call or email was received by me for an update. Approximately Oct 16th the motor was received at ***** Equipment and My mechanic (*****) stated the motor was no good. The heads were completely rusted and there was a bunch of water drained from the oil pan. Approximately Oct 17th I spoke with Quality used engines stating everything that happen with the motor and how it was ruined. The phone oporater stated she filed for a refund and that I would receive and email or phone call. I did not receive any call or email. Approximately Oct 18th I called again telling them I received no answer and im wanting answers why no one will help or get in touch with me. She stated its still showing open and that I should receive an answer shortly. Approximately Oct 19th, 2023 I called again told them I was still not getting answers and that I wanted my money back as they sold me a bad motor. She stated its been sent to higher staff but no one was able to talk to me on the phone. Approximately Oct 20th, 2023 no up date, no email, no phone call. Approximately Oct 25th, 2023 called asking whats the deal and same answer that my refund is showing open and the manager ( *****) was not around to talk and could not get in touch with her. NOVEMBER, 07,2023 I called Quality Used Engines AGAIN and spoke with a representative ( Vev) I told her right away I just wanted to speak with a manager. She put me on hold and vev answered back and stated there was no manager around to speak with. She transferred me to customer service and was hung up on. ********* 7th, 2023 I called back to speak with vev as I was hung up on and I was on hold for 12mins and 43 second with no answer.
Business Response
Date: 11/28/2023
The complainant purchased a used engine on 09/21/2023 and is requesting a full refund.

The complainant purchased a used engine on 09/21/2023 and it was shipped out on 09/29/2023. The complainant does allege that the engine was turned away due to damaged freight and oil all over the box. The motor was re-crated and delivered to the complainant. The complainant alleges that the engine was no good upon delivery. We requested that the engine be shipped back to us before we can take the next steps in the refund process.

After further review, we have not yet received the engine back in our procession. We are unable to move forward in the refund process until the engine is returned and in our procession.

We do hope this closes the matter and please let us know if you need any further information from us.

Sincerely,
Quality Used Engines **************** Team
Customer Answer
Date: 12/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear.
Yes, as I sit here currently on the phone with Quality Used Engines on hold for the past 30 minutes to be exact, with the warrant ***** I still have received no phone calls, no emails or ANYTHING with how to send back and for a shipping paper to send it back. Again, this is an on going problem with no contact and Im getting no where. This is BY FAR the worst service Iv ever seen in my life PLEASE HELP

Regards,

*******************

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Engine Shopper, LLC is NOT a BBB Accredited Business.