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Business Profile

Heating and Air Conditioning

Healthy Home Heating & Cooling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Invoice for HVAC emergency service and repair on October 30, 2023 has not been provided as promised although check for service in amount of $816.15 was presented to technician after completion of the visit. Invoice has been e-mail to me only during phone call to customer service on November 1, 2023 for resolution of the issue. During this phone call with customer service I questioned high price of the service (based on investigation of parts pricing and availability) and asked for new invoice with detailed explanation of the charges, including 20% customer discount as member of PMP program. It was promised by customer service that invoice with detailed description will be provided. As of November 11, 2023 my check has been cleared by the Company, but no new invoice has been provided and nobody contacted me with any explanations. As a customer for more than 15 years with this company, I'm extremely disappointed and decided to work with BBB rather than have one more conversation with the company.

    Business Response

    Date: 11/14/2023

    I spoke with ******** and we reviewed his invoice and his repair project in detail. We cleared up the confusion about his membership discount and reviewed where Healthy Home had some communication errors. I will also be sending ******** a refund check of $75.00 for the confusion during our interactions.

    Customer Answer

    Date: 11/14/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *******************************

Healthy Home Heating & Cooling is BBB Accredited.

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