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Business Profile

Home Improvement

DeMaio’s All-Around Maintenance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against **** ******* owner of DeMaios All-Around Maintenance-Contract and End-2-End Home Improvement. I hired Mr. ****** for a basement renovation in, ***The contract stipulated completion time of 3-4 days and a total cost of $4,250, which included an upfront payment of $2,125 and a second payment of $1,600. The project was plagued with issues, poor workmanship, and a failure to complete the work as promised, which led to the termination of his services.Summary of Issues:1.Workmanship Failures:oCorners were uneven, and the texture and sanding were not done.oSheetrock was improperly installed. Electrical outlets were covered with sheetrock & stuffed with Insulation.oExcess mud on the floor and painted over poor ********************** Damage and Misuse:oFloor fan was broken during the course of the project.oEmpty beer cans were found in the basement.oStrong odor of marijuana in the house, and a bottle with urine.oWorkers used personal property, without permission.o Windows were left open during below-zero weather.3.Failure to Communicate and Meet Deadlines:oThe project was repeatedly delayed without any clear timeline for completion.oThere were constant requests for more money.After numerous attempts to address these issues with Mr. ******* we had no choice but to terminate his services. We have since hired another contractor to fix, replace, repair & finish what we have originally hired and signed a contract with ****** ******************** Additional $3,500.Request for BBB Assistance:Given the numerous violations of the contract and the poor quality of service provided, I am requesting that the Better Business Bureau assist in resolving this matter by formally documenting this complaint and helping us by recovering a full refund of $7,250.Please let me know if any additional documentation is needed to support this complaint. I appreciate your prompt attention to this matter.

DeMaio’s All-Around Maintenance is NOT a BBB Accredited Business.

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