Complaints

This profile includes complaints for Elliott Hardware, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Elliott Hardware, Inc. has 4 locations, listed below.

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  Elliott Hardware, Inc.

  15360 Watertown Plank Rd Elm Grove, WI 53122-2340

• 

  Elliott Hardware, Inc.

  11003 W. Oklahoma Ave. Milwaukee, WI 53227

• 

  Elliott Hardware, Inc.

  1268 Capitol Drive Pewaukee, WI 53072

• 

  Elliott Hardware, Inc.

  12805 W. Janesville Rd. Muskego, WI 53150

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear **************** Store Management,I am writing to express my concern about a recent experience at your West Allis store. My wife attempted to return a set of cabinet feet, still brand new in the box, with the receipt in hand. She had purchased them the previous day for $7 and some change, and paid in cash. (I could tell you the exact amount but the clerk helping us took the receipt.) However, the manager, ****, refused the return, accusing her of potentially stealing the items simply because she was carrying an Ace Hardware bag. Despite checking the cameras, the manager could not verify that she took the items off the shelf and claimed the item count was off by one.This accusation is baseless and offensive as we have never stolen anything in our lives. Moreover, the manager took the product without issuing a refund, essentially taking the items from us.As new residents in the area, this experience has left us disappointed and questioning our future patronage. We kindly request a resolution to this matter, including a refund for the returned items and an acknowledgment of the inappropriate treatment we received.At the very least, please make your No returns past this point sign much bigger. As first time customers, this sign was very small as it is very overwhelming when you first enter the store. Thank you for your attention to this matter.Sincerely,**** and ************************* *********************** *****************************************

  Customer Answer

  Date: 05/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:12/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 23, 2022, we purchased 5 strands of Sylvania outdoor Christmas lights. When we plugged them in on November 23, 2023, each strand had a third of the lights out. I immediately reached out to Sylvania to try to troubleshoot the problem. We then tried to change bulbs and fuses with no luck. When I called Sylvania again the following Monday, they informed me I was ineligible for a refund or replacement through them because the lights were discontinued (since they were from 2017.) We then went to the store with the original receipt, all original packaging, and the light sets. The manager there claimed that we were sold these items at a discounted rate which reflected the model change. However, when we purchased these lights they were simply shown as a sale price - not a discontinued item or any other reference to them being unsupported (and using an app that is no longer even available for download.)At $22 a strand for standard C6 and Mini LED lights, we never would have anticipated an issue one year later. The sale price did not reflect that these lights would be garbage one seasons later. Their return policy is quite irrelevant to something like holiday lights that get boxed up ***** months of the year. The sale pricing should more clearly indicate obsolete items.Ace Hardware's response to our negative ****** review:Our manager recalls your recent visit to our store when you attempted to return Christmas light sets purchased a year ago. While our return policy is typically generous at 90 days, unfortunately, the 12-month timeframe exceeded that policy. Regarding the light sets, ******** had informed Ace Hardware Corporation of a model change, prompting us to offer them at a discounted rate, which was reflected in the low price you paid. It's common in the holiday light category for manufacturers to introduce new versions, and in this case, the sets were not recalled but discontinued to make room for a new model.

  Business Response

  Date: 01/05/2024

  *******: The attached letter is being mailed out to ************************* today with a gift card to cover the costs of the light sets.

  Customer Answer

  Date: 01/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************