We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hair Replacement

Capilia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Replacement.

Reviews

This profile includes reviews for Capilia's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Capilia has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Capilia

      1334 Applegate Rd STE 101 Fitchburg, WI 53713

    • Capilia

      4323 W Beltline HWY Madison, WI 53711-3859

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Becky S

      Date: 10/23/2023

      My daughter purchased a topper (wig) for me at Capilia Hair Salon on ********* **** in Madison, WI in May 2023. At the time, the owner was insistant that he sold "quality toppers" and assured us that what my daughter was purchasing for me was "real hair" and stated it could be cut, curled and styled. After my daughter paid for it, he started cutting it, and she had him stop indicating she'd feel more comfortable with her own stylist cutting it. Thank goodness she did as he had taken a big chunk out of the front of it that couldn't be blended in any decent way. He also indicated it would last for at least one year. Shortly after the purchase, I determined that it could not be curled, seemed to be losing hair, which made me doubt it's authenticity as being real. I've had three different stylists try to work with it to no avail. The most recent stylist indicated "it's probably real hair, but it's course and of poor quality". I would like to warn that I feel the owner was dishonest, played on my emotions of having hair loss, and my daughter's desire to do something special for me. I believe the owner and business is not reputable and encourage people to avoid Capilia and do further research for a legitimate business with integrity. I wish I would have.

    Capilia is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.